Angela Jeffre is seeking a career that utilizes her skills and experience. She has over 10 years of experience in client support roles, including processing documents, scheduling associates, monitoring productivity, and resolving escalated issues. She also has experience in early childhood education and home health care.

1. Angela Jeffre
43 Mallard Dr
Amelia, OH 45102
513-315-7816
ajeffre@live.com
Summary
A highly dedicated professional seeking a career that will fully utilize and enhance my skills and knowledge. I thrive in a fast paced
work environment, and have excellent organizational, multi-tasking and problem solving skills.
Work Experience
American Modern Insurance 2010-Present
Client Support Specialist II ( June 2015-Current)
• Process documents from agents, customers and lenders.
• Daily Scheduling for 60 associates through Workforce Management, ensuring sufficient phone coverage during
peak times.
• Monitor the productivity of staff along with call volumes through Avaya/CMS to ensure service levels are met.
• Resolve escalated calls.
• Provide assistance and coaching to associates.
• Calculating daily call stats to present to the department and management.
• Handled all escalated issues for a client.
• Worked with accounting on high level billing and escrow processes.
Lender Services Rep II (February 2013- June 2015)
• Processed returned/refund checks from customers and insurance companies.
• Direct contact for one of our clients for reporting and any inquiries.
• High level escrow remittance processing, including various reporting, creating payee codes, and manual payments.
• Investigated and resolved escrow payment errors and other research items.
Lender Service Rep I (August 2010-February 2013)
• Performed outbound escrow insurance calls to customers and agents in order to ensure their policies were paid.
• Received and resolved approximately 100 inbound calls daily. The calls were regarding escrow insurance,
claims/loss draft, flood dispute, and lender inquiries.
• Manually process high priority documents, and ensuring policies were paid and accounts were updated.
Superior Home Care 2007-2010 (Part Time)
Home Health Aide
• Assisted the elderly with daily hygiene, transportation to meals, and medications.
Winnie the Pooh Children's Center 2002- 2010
Assistant Director
• Direct contact with parents of the students.
• Processed tuition payments.
• Ensured there was coverage in all classrooms.
• Filled in as a substitute teacher when needed
Education
• University of Cincinnati
2002-2004 Associate's Degree in Early Childhood Education
• University of Cincinnati
2005-2007 Associate's Degree in Forensics
Certifications
• Processing Certificate (American Modern Insurance Group)
• Customer Service Certificate (American Modern Insurance Group)