Track & Chase provides new business application processing services including continuous review, tracking, chasing, and system updates of applications. It works with various product providers and offers savings plans, vanilla bonds, and open architecture bonds from different providers. The process involves uploading documents, updating records, medical requirements tracking, and communicating with IFAs and providers. Records are maintained in CRM and various reports to track commissions and the business pipeline.

1. TRACK & CHASE
Shehan Anushka
Anjala Merian

2. WHAT IS TRACK & CHASE?
New business applications refer to
the
- Continuousreview
- Tracking
- Chasing
- System updatingof applications

3. PRODUCT PROVIDERS

4. PREFERRED PRODUCTS
• SAVINGSPLANS
o FriendsProvident International:PremierAdvance
o Old MutualInternational:Managed Savings Account (MSA)
o RL 360:Quantum
o Zurich:Vista
• VANILLA BONDS
o FriendsProvident International:Summit; Zenith
o Old MutualInternational:Managed Capital Account (MCA), Executive,Wealth Account (EWA)
• OPENARCHITECTUREBONDS
o FriendsProvident International:Reserve
o Old MutualInternational:CollectiveInvestmentBond (CIB), CollectiveRedemption Bond (CRB), Executive
InvestmentBond (EIB), ExecutiveRedemptionBond( ERB)
o RL 360:PersonalInvestmentManagementService(PIMS)

5. PROCESS
Processing of Application
Upload Documents to Client ‘s Drive
Update BBO
Track & Chase Team
Product Provider
New Application

6. HOW TO IDENTIFY AN EMAIL
TOP UP
NEW BUSINESS
Standard Bank

7. OUTSTANDING REQUIREMENTS (MEDICAL)
Receive Medical
Requirement
Inform IFA
Admin or Product Provider
books the medical clinic
Check and verify with the
Product Provider
Underwriters review and
update

8. EMAIL REQUEST – OUTSTANDING MEDICAL

9. EMAIL: POLICY ISSUED

10. REQUEST: MAKE POLICY NTU’d

20. 2/26/2017
Populate the policy issued date and the Status as “ Process Now” in thepolicy section oncethe policy
has been issued

23. NOTES

24. RECORD MAINTENANCE
CRM
REPORT
CORE
BUSINESS
REPORT
 Recordkeepingto calculate commissions

25. CRM REPORT
 Allowed only to update the policy numberoncewe receive it and the policy issued
/ NTU’d date oncethe policy issued or NTU’d.
 Keeptrack ofthe issued and commission receiveduntil a similar report (or
improved pipeline) can be generated from the BBO

26. CRM REPORT
2/26/2017 PageNo

27. CORE BUSINESS REPORT
 All the details of the outstanding requirements and policy issued dates are figured
out in this sheetfor easy reference.
 This helps with commission forecast, and ultimately, budgeting.

28. 2/26/2017 PageNo
CORE Business Report

29. ISSUES & NTU’d

31. THANK YOU!