3. 3
Interpersonal skills
Necessary for relating and working
with others
Effective communication skills –
listening and expressing
Ability to give and receive feedback
Being able to work well in teams or
groups
4. 4
Benefits
Personal relationships
Professional relationships
Employment related skill
Team or group work in college
Learn about other perspective
s
Share work load
5. Interpersonal skills include:
1. Communication skills: Following communication skills are included in
interpersonal skills:
a. Verbal Communication: what we say and how we say it;
b. Non-Verbal Communication: what we communicate without
words, for example through body language, or tone of voice; and
c. Listening Skills: how to interpret both the verbal and non-verbal
messages sent by others.
5
6. 6
Interpersonal skills include:
2. Emotional Intelligence being able to understand and manage
your own and others’ emotions.
3. Working in Groups being able to work with others in groups and te
ams, both formal and informal.
4. Negotiation, Persuasion and Influencing skills working with others
to find a mutually agreeable outcome. This may be considered a s
ubset of communication, but it is often treated separately.
7. Interpersonal skills include:
5. Conflict resolution and mediation: working with
others to resolve interpersonal conflict and
disagreements in a positive way, which again may
be considered a subset of communication.
6. Problem solving and decision-making: working
with others to identify, define and solve problems,
which includes making decisions about the best
course of action.
7
9. Working in Groups.
9
Group work is a common situation, both at home and
at work, giving you plenty of opportunities to work on
the skills. It may be helpful to understand more about
group dynamics and ways of working, as these can aff
ect how both you and others behave. Conventionally a
cademics, communication, and management theorists
use the terms: group, group-working, group-interactio
n, group structure, etc. to refer to the dynamics of
people working together towards a common cause.
10. Working in Groups includes:
10
1. People who can identify with each other.
2.Sharing ideas, beliefs, and experiences of common areas.
3.People who frequently and regularly engage with each
other, agreeing on a purpose and working together on shared
tasks
4. People who recognize themselves and are recognized by
others as part of a group.
11. 11
Benefits of learning in groups
Experience, skills or knowledge of others
Support, encouragement, responsibility
Share work
Increase understanding
Differing perspectives
Others?
12. 12
What is a group?
A group is a collection of individuals who come to
gether for a particular reason or with a common
aim.
13. 13
What is a group?
Task elements
Goals, Resources, Skills, Decisions
Process elements
Roles, Communication, Dynamics, C
onflict Resolution
14. 14
What is group dynamics?
Group dynamics examines the way
people behave in groups and attempts
to understand the factors that make a
group more effective.
15. 15
To be effective groups
need to:
Achieve a task
Build and maintain the group
Develop / help individuals
16. 16
Effective groups:
Clear, relevant goals
Open communication
Cooperation
Members responsible for own behavior
Processes for decisions established
Problems confronted openly
Conflict resolved constructively
18. Characteristics of Working in
Groups:
Following traits are related to working in groups which are linked
with Interpersonal skills:
1. Sharpness drives work forward and get things done, has a clear
idea of the desired direction of travel.
2. Implementation related to getting things done, looking for ways
to turn talk into action and generate practical activity.
18
19. Characteristics of Working in Groups:
3. Completion focuses on completing tasks and tidying up all the loose ends.
4. Coordination manages the group dynamics, often in a leadership role.
5. Team Work intends to help the team to work effectively by supporting
personal relationships.
6. Resource Investigation gathers external resources and information to help
the team.
19
20. Characteristics of Working in Groups:
7. Planning generates ideas and creative solutions.
8. Monitoring and Evaluation related to good at critically assessing ideas
and proposals, and at making decisions.
9. Technical Specialization brings expert knowledge to the group, not
always necessary to effective functioning.
10.Cohesiveness is, in part, the measure of the success of the group.
20
21. Conclusion:
People with strong interpersonal skills tend to be able
to work well with other people, including in teams or
groups, formally and informally. They communicate
effectively with others, whether family, friends,
colleagues, customers or clients. They also have better
relationships at home and at work.
21
22. Reference:
Syed, S. Z., Abiodullah, M., & Yousaf, A. (2014). Assessing emotional
intelligence and interpersonal skills of university students as predictors of
employability. In 21st Century Academic Forum Conference at Harvard–
2014 Official Conference Proceedings (pp. 243-255).
Lopes, D. C., Gerolamo, M. C., Del Prette, Z. A. P., Musetti, M. A., & Del
Prette, A. L. M. I. R. (2015). Social skills: A key factor for engineering
students to develop interpersonal skills. International Journal of
Engineering Education, 31(1), 405-413.
Klein, C., DeRouin, R. E., & Salas, E. (2006). Uncovering workplace
interpersonal skills: a review, framework, and research agenda.
Interpersonal Skills Module 22
