Kommbox has inbuilt two way email integration. Not only are email notifications are sent out to the users, but users can also interact with Kommbox by sending email. This tutorial covers these aspects.

1. Tutorial #3
Kommbox Email Integration
sales@kommbox.com
Acism Software Private Limited, Pune
(020) 25380588
Kommbox has inbuilt two way email integration.
Not only are email notifications are sent out to the users,
but users can also interact with Kommbox by sending email.
This tutorial covers these aspects.

2. Message AlertsMessage Alerts
Here is an example of an email notification when a new
message is created in Kommbox.
Similar alerts are sent when a new discussion is created or a
message is updated.

3. Message AlertsMessage Alerts
Mail headers:
The “From” field shows the name of the sender, however the
mails are always sent out from Kommbox email id. The sender's
email id is not seen by the recipient. Some users find it a good
idea to create a rule based on the Kommbox email id to send all
Kommbox email notifications to a separate folder.
Email subject has the name of kommbox and the discussion id,
which makes it easy to sort in a mailbox. You will also notice the
color code (R,Y or G) in the subject line.

4. Message AlertsMessage Alerts
The message header and
message content

5. Message AlertsMessage Alerts
Special attention is invited to the footer of the message.
Unique link (using which the message can be uniquely refered
globally) appears here.
Action icons are actually mailto links for taking various actions
through email, like replying to the message, creating a new
discussion or a task. Hover over an icon to know its purpose.

6. Task AlertsTask Alerts
Just like discussion events, alerts are sent out for task events
too.
Seen here is an alert when work is logged by an assigned user
against the task.

7. Task AlertsTask Alerts
The email headers are similar to
those with the message alerts.

8. Task AlertsTask Alerts
The message
contents show
the recent update
followed by the
task detail.

9. Task AlertsTask Alerts
Task email actions, like adding
comment, logging work are in the
footer (just like message actions). In
addition, the task actions for editing a
field of the task are accessed by
clicking on the edit icon in front of the
relevant field.

10. Daily / Weekly DigestsDaily / Weekly Digests
Kommbox automatically sends out Daily / Weekly digest
emails
They contain the task updates, discussion updates within a
given period and the currently open tasks.
In many cases, they serve any requirement of status updates,
eliminating the manual labor in making these reports.

11. Configuring the Emails You ReceiveConfiguring the Emails You Receive
You can (and should) configure which emails one wants to receive from your
“My Profile” page within the Kommbox web application. This means that you
have direct control over your email traffic.
“All” instant updates refers to all the task and message updates. Typically,
middle and top management may not want these instant updates and may
switch these off.
“Important” instant updates means only the updates to high priority tasks
and messages with a red (someone is upset) mood. One may want these on
even if “all” instant updates are off, so as to get them quickly without having
to wait for a daily / weekly digest.
Daily / weekly digests may also be switched on or off.

12. Thank youThank you
http://kommbox.com
Sales: sales@kommbox.com
Support: support@kommbox.com
Ph: +91 20 25380588