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Webinar - The continuous improvement cycle of business processes

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The goal of this webinar is to offer a clear, up-to-date view of the five stages of a Process Life Cycle:

1. Modelling
2. Simulation
3. Execution
4. Monitoring
5. Optimization

Which naturally generate the culture of Continuous Improvement in any organization.

The course is based on the following topics:

Theory: covering all the concepts shown in the agenda.
Practical view using a Real Case, see the whole cycle: the creation of the Process Model, its actual execution, control of the executed process by continuous Monitoring and its systematic Optimization for Continuous Improvement.

Agenda

1. Creation of the process models.

2. Execution of day-to-day processes.

3. Monitoring (Observation, Control and Analysis of the Execution results).

4. Continuous Improvement.

5. Practical Example of the whole Cycle:

Building a process model diagram.
Creating the process Model.
Immediately executing the process without any programming.
Watching the Monitoring of the running process.
Modifying the running process for its Optimization.

Publicado en: Tecnología
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Webinar - The continuous improvement cycle of business processes

  1. 1. www.auraportal.com Today’s Speakers The Continuous Improvement Cycle of Business Processes Luiza Apostol BPM Solution Advisor AuraPortal Venkatesan S Practice Head – Applications and IoT Intertec Systems www.intertecsystems.com
  2. 2. Agenda & Contents 4. Q&A 2. Theoretical Approach 1. Brief summary 3. Practical Approach
  3. 3. Riyadh Manama Dubai Muscat Mumbai Bangalore Abu Dhabi Intertec Overview • 27 Years; Middle East & India • Regional Specialist; Top 10 in the GCC • Employee Retention > 90% • Customer Satisfaction > 90%* • 24/7 integrated NOC • Offshore Delivery Centers • 35+ Technology Alliances Compliances Regional Specialist * Annual customer survey results Long Term Partnerships
  4. 4. DIGITALIZE BUSINESS OPERATIONS • Business Process Transformation • MS Dynamics • Omni channel Experience • Invoice Processing Automation • Application Services CYBERSECURITY IT SERVICE & OPERATIONS • Managed Services • ITSM & ITOM • Consulting HYBRID IT • Intertec Cloud Experience • Infrastructure Services • Modern Workplace SMART ASSETS & IOT • Enterprise Asset Management • IOT: Energy, Water & Tracking 5 Solutions to Your Business REAL ESTATEBANKINGGOVERNMENT RETAIL HEALTHCAREINSURANCE SERVICE PROVIDERS
  5. 5. Smart Services Strategy Inspection & Compliance platform Microsoft Gold Partner & CSP Experience in Delivered projects around Smart Services platform 10+ Certified resources for implementation Intertec & AuraPortal
  6. 6. Managed Cloud & DC Managed Workplace Managed Applications Contact Center MANAGED SERVICES Digital Transformation Business Applications IT Service Management Application Services APPLICATIONS Level 2, Sobha Sapphire, Business Bay, Dubai, UAE +971 4 4479444 info@intertecsys.com CONTACT Hybrid Cloud Infrastructure Services Cybersecurity Consulting HYBRID IT & SECURITY Thank You. 27 years of providing IT Services & Business Solutions to the Middle East & India www.IntertecSystems.com Our vision is to be a global player in the areas of ICT software and managed services, admired by its employees, customers, partners and competitors.
  7. 7. 1. General Information Zero-Code” Application Development Platform With just 3 steps: 1. Draw 2. Define 3. Execute
  8. 8. Zero-Coding 100% customizable Powerful Business Rules Engine Business-user approach Changes on the fly Fast implementation Intelligent Mobility Intelligent Analytics Differential Value
  9. 9. 900+ Installations 3.5+ million users Countries 40+20 Fortune 500 companies 20 Executive summary
  10. 10. Executive summary 1.5K+ Certified Consultants Worldwi de Partners 30+ Languages *AuraPortal internal research, 2018. 200+ Partners
  11. 11. 1. Executive Summary Worldwide statistics Executive summary 400x Faster ROI 3 months Average implementation time 70% Improved productivity 47% Reduced TCO *AuraPortal internal research, 2018.
  12. 12. www.auraportal.com 1. Business Process Management 2. The Process Management Life Cycle 2.1. Modeling 2.2. Simulation 2.3. Execution 2.4. Monitoring 2.5. Optimization 3. Watch Webinar Recording ContentThe Continuous Improvement Cycle of Business Processes GOAL The goal of this webinar is to offer you a clear, up-to-date view of the five stages of a Process Life Cycle: Modeling, Simulation, Execution, Monitoring and Optimization, that allow the Continuous Improvement in any organization.
  13. 13. 13 Business Process Management Altough there is no ‘official’ definition, it is widely accepted that BPM (Business Process Management) is a business strategy focused on managing business processes, according to the entity’s culture, strategy and goals. Process Management vs Traditional ManagementTraditional Management Based on the optimization of the actions or functions performed. Process Management Based on the optimization of Processes. = Coordination between activities
  14. 14. 14 Business Process Management A looong time ago! Traditional Management It’s focused on the optimization of the actions or functions people perform. However, it lacks coordination. Theoretical approach BPM | Process Management It is a corporate methodology, its goal is to optimize the processes through diagramming, modeling, organizing, etc., thus improving the coordination of all the activities. Today! BPMS | Business Process Management Software The BPM methodology is good, but we need a system to automate, analyze and optimize the processes for their continuous improvement. So… How do we implement this theory? Summary:
  15. 15. 15 Business Process Management BPM Theory Introduce the BPM theoretical approaches in the System. 1 Nowadays, implementing BPMS is a must when adopting BPM in an entity, since it is the software that supports BPM. The companies that set up a BPM improve the WHOLE entity, discover their weaknesses and strengthen their most important activities. Therefore, it allows companies to be more flexible, competitive and efficient. MODELIZACIÓN BPMS set-up The system will be responsible for optimizing the processes, automating them (as much as possible), controlling their compliance and providing the analysis required for their continuous improvement. 2
  16. 16. 16 The Process Management Life Cycle 02
  17. 17. 17 Life Cycle All BPMS have a 5 stage cycle. We will also see how AuraPortal manages each of these stages, bearing in mind that it is compatible with any process management methodology we wish to use (Lean, Six Sigma, SCRUM, etc.). LIFE CYCLE
  18. 18. 18 2.1. Modeling 02
  19. 19. 19 Life Cycle Modeling 01 Diagramming Create the process diagram with the BPMN notation.
  20. 20. 20 Life Cycle Modeling Hi! Your request has been approved. Define Events, Personal Tasks, etc. Who performs each option? Which data are received? Which data are input? Must it be integrated with more applications? How much time is available? Etc. Define Gateways Which conditions must be met for the flow to be redirected? Define System Tasks Who is notified? What are they notified of? Diagramming Create the process diagram with the BPMN notation. Configuration Set the attributes to each object of the diagram. 01 02
  21. 21. 21 2.2. Simulation 02
  22. 22. 22 Life Cycle Simulation Diagramming Create the process diagram with the BPMN notation. 01 03 Simulation There are two ways of carrying out simulations: Simulation AuraPortal offers an additional mechanism to perform ‘simulations’, that is, make processes work in virtual scenarios where we want to know and quantify the influence of some situations in execution. 02 Configuration Set the attributes to each object of the diagram.
  23. 23. 23 Life Cycle Simulation Real Simulation It involves executing the Process in a real way, but in a simulation environment, thus assuring 100% that what we modeled is going to be executed. It’s much more reliable but the BPM tool must allow quick modifications in the process design and these modifications must be executed immediately, without the need for programming, both in real and imaginary environments. Statistical simulation involves introducing probability data to the events considered critical in the process being studied, for example, the estimated duration of one or several tasks during the process, the resources associated to certain actions, alerts and alarms for critical situations which have been previously defined, etc. With this data, the aim is to predict ‘what if’ type results which will make it possible to identify bottlenecks, performance, costs, workloads and, in general, the KPIs that are considered essential. Statistical Simulation
  24. 24. 24 2.3. Execution 02
  25. 25. 25 Life Cycle Execution 04 Execution Start the processes (no programming required). x Diagramming Create the process diagram with the BPMN notation. 01 03 Simulation There are two ways of carrying out simulations. 02 Configuration Set the attributes to each object of the diagram.
  26. 26. 26 2.4. Monitoring 02
  27. 27. 27 Life Cycle Monitoring 04 Production Start the processes (no programming required). x Diagramming Create the process diagram with the BPMN notation. 01 02 Configuration Set the attributes to each object of the diagram. 03 Simulation There are two ways of carrying out simulations. 05 Monitoring As the information is being created in the processes, we must pay attention to market changes and possible improvements for our processes. 0 0,5 1 1,5 2 2,5 3 3,5 4 0 0,5 1 1,5 2 2,5 3 Data Base Data Base The information is available and accessible for the user to use it whenever and however desired.
  28. 28. 28 Once the processes are working, we can access all types of information, from both the active processes and statistics from finished processes. BAM (Business Activity Monitoring) reports, BI (Business Intelligence), KPIs (Key Performance Indicators), etc. Analysis and tracking using the Dashboard. Life Cycle Monitoring
  29. 29. 29 2.5. Optimization 02
  30. 30. 30 Life Cycle Optimization We make changes in processes when we have detected aspects that can be improved in the Monitoring phase, that is, we make changes to improve the process because we have more information about it. ▪ Changes are made in the Process model (Modeling) in order to easily check through simulation and in real time, that the process works correctly and in the shortest time possible. ▪ AuraPortal manages the process versioning control, even when there are processes in production and we want to make changes in the process model. Version 1 Version 2
  31. 31. 31 Watch Webinar Recording 03
  32. 32. PR0200/ Thank you for your attention! The Continuous Improvement Cycle of Business Processes Contact +18572390070 www.auraportal.com/contact-us/ info@auraportal.com www.auraportal.com

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