The goal of this webinar is to offer a clear, up-to-date view of the five stages of a Process Life Cycle:
1. Modelling
2. Simulation
3. Execution
4. Monitoring
5. Optimization
Which naturally generate the culture of Continuous Improvement in any organization.
The course is based on the following topics:
Theory: covering all the concepts shown in the agenda.
Practical view using a Real Case, see the whole cycle: the creation of the Process Model, its actual execution, control of the executed process by continuous Monitoring and its systematic Optimization for Continuous Improvement.
Agenda
1. Creation of the process models.
2. Execution of day-to-day processes.
3. Monitoring (Observation, Control and Analysis of the Execution results).
4. Continuous Improvement.
5. Practical Example of the whole Cycle:
Building a process model diagram.
Creating the process Model.
Immediately executing the process without any programming.
Watching the Monitoring of the running process.
Modifying the running process for its Optimization.
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Webinar - The continuous improvement cycle of business processes
1. www.auraportal.com
Today’s Speakers
The Continuous Improvement Cycle of
Business Processes
Luiza Apostol
BPM Solution Advisor
AuraPortal
Venkatesan S
Practice Head – Applications and IoT
Intertec Systems
www.intertecsystems.com
3. Riyadh
Manama
Dubai
Muscat
Mumbai
Bangalore
Abu Dhabi
Intertec Overview
• 27 Years; Middle East & India
• Regional Specialist; Top 10 in the GCC
• Employee Retention > 90%
• Customer Satisfaction > 90%*
• 24/7 integrated NOC
• Offshore Delivery Centers
• 35+ Technology Alliances
Compliances Regional Specialist
* Annual customer survey results
Long Term Partnerships
4. DIGITALIZE BUSINESS OPERATIONS
• Business Process Transformation
• MS Dynamics
• Omni channel Experience
• Invoice Processing Automation
• Application Services
CYBERSECURITY
IT SERVICE &
OPERATIONS
• Managed Services
• ITSM & ITOM
• Consulting
HYBRID IT
• Intertec Cloud
Experience
• Infrastructure
Services
• Modern Workplace
SMART ASSETS &
IOT
• Enterprise Asset
Management
• IOT: Energy, Water
& Tracking
5 Solutions to Your Business
REAL ESTATEBANKINGGOVERNMENT RETAIL HEALTHCAREINSURANCE SERVICE
PROVIDERS
6. Managed Cloud & DC
Managed Workplace
Managed Applications
Contact Center
MANAGED SERVICES
Digital Transformation
Business Applications
IT Service Management
Application Services
APPLICATIONS
Level 2, Sobha Sapphire,
Business Bay, Dubai,
UAE
+971 4 4479444
info@intertecsys.com
CONTACT
Hybrid Cloud
Infrastructure Services
Cybersecurity
Consulting
HYBRID IT &
SECURITY
Thank You.
27 years of providing IT Services & Business Solutions to the Middle East & India
www.IntertecSystems.com
Our vision is to be a global player in the areas of ICT software and
managed services, admired by its employees, customers, partners and
competitors.
11. 1. Executive Summary
Worldwide statistics
Executive
summary
400x
Faster ROI
3
months
Average
implementation time
70%
Improved
productivity
47%
Reduced TCO
*AuraPortal internal research, 2018.
12. www.auraportal.com
1. Business Process Management
2. The Process Management Life Cycle
2.1. Modeling
2.2. Simulation
2.3. Execution
2.4. Monitoring
2.5. Optimization
3. Watch Webinar Recording
ContentThe Continuous Improvement
Cycle of Business Processes
GOAL
The goal of this webinar is to offer you a clear, up-to-date
view of the five stages of a Process Life Cycle: Modeling,
Simulation, Execution, Monitoring and Optimization,
that allow the Continuous Improvement in any
organization.
13. 13
Business Process Management
Altough there is no ‘official’ definition, it is widely accepted that BPM (Business Process Management) is a business strategy
focused on managing business processes, according to the entity’s culture, strategy and goals.
Process Management
vs
Traditional ManagementTraditional Management
Based on the optimization of the
actions or functions performed.
Process Management
Based on the optimization of
Processes.
=
Coordination between activities
14. 14
Business Process Management
A looong time ago!
Traditional Management
It’s focused on the optimization of the actions or functions people
perform. However, it lacks coordination.
Theoretical approach
BPM | Process Management
It is a corporate methodology, its goal is to optimize the processes
through diagramming, modeling, organizing, etc., thus improving
the coordination of all the activities.
Today!
BPMS | Business Process Management Software
The BPM methodology is good, but we need a system to automate,
analyze and optimize the processes for their continuous
improvement. So…
How do we implement this theory?
Summary:
15. 15
Business Process Management
BPM Theory
Introduce the BPM theoretical
approaches in the System.
1
Nowadays, implementing BPMS is a must when adopting BPM in an entity, since it is the software that supports BPM.
The companies that set up a BPM improve the WHOLE entity, discover their weaknesses and strengthen their most important activities.
Therefore, it allows companies to be more flexible, competitive and efficient.
MODELIZACIÓN
BPMS set-up
The system will be responsible for optimizing the
processes, automating them (as much as possible),
controlling their compliance and providing the analysis
required for their continuous improvement.
2
17. 17
Life Cycle
All BPMS have a 5 stage cycle. We will also see how AuraPortal manages each of these stages, bearing in mind that it is compatible
with any process management methodology we wish to use (Lean, Six Sigma, SCRUM, etc.).
LIFE CYCLE
20. 20
Life Cycle
Modeling
Hi!
Your request has been approved.
Define Events, Personal Tasks, etc.
Who performs each option? Which data are
received? Which data are input? Must it be
integrated with more applications? How
much time is available? Etc.
Define Gateways
Which conditions must be met for the flow to
be redirected?
Define System Tasks
Who is notified? What are they notified of?
Diagramming
Create the process diagram
with the BPMN notation.
Configuration
Set the attributes to each object of
the diagram.
01
02
22. 22
Life Cycle
Simulation
Diagramming
Create the process diagram with the
BPMN notation.
01
03
Simulation
There are two ways of carrying out
simulations:
Simulation
AuraPortal offers an additional mechanism to perform
‘simulations’, that is, make processes work in virtual scenarios
where we want to know and quantify the influence of some
situations in execution.
02
Configuration
Set the attributes to each object of the
diagram.
23. 23
Life Cycle
Simulation
Real Simulation
It involves executing the Process in a real way, but in a simulation environment,
thus assuring 100% that what we modeled is going to be executed.
It’s much more reliable but the BPM tool must allow quick modifications in the
process design and these modifications must be executed immediately, without the
need for programming, both in real and imaginary environments.
Statistical simulation involves introducing probability data to the events
considered critical in the process being studied, for example, the estimated
duration of one or several tasks during the process, the resources associated
to certain actions, alerts and alarms for critical situations which have been
previously defined, etc.
With this data, the aim is to predict ‘what if’ type results which will make it
possible to identify bottlenecks, performance, costs, workloads and, in general,
the KPIs that are considered essential.
Statistical Simulation
25. 25
Life Cycle
Execution
04
Execution
Start the processes (no programming
required).
x
Diagramming
Create the process diagram with
the BPMN notation.
01
03
Simulation
There are two ways of carrying out
simulations.
02
Configuration
Set the attributes to each object of the
diagram.
27. 27
Life Cycle
Monitoring
04
Production
Start the processes (no programming
required).
x
Diagramming
Create the process diagram with the
BPMN notation.
01
02
Configuration
Set the attributes to each object of the
diagram.
03
Simulation
There are two ways of carrying out
simulations.
05
Monitoring
As the information is being created in the
processes, we must pay attention to market
changes and possible improvements for our
processes. 0
0,5
1
1,5
2
2,5
3
3,5
4
0 0,5 1 1,5 2 2,5 3
Data Base
Data Base
The information is available and
accessible for the user to use it
whenever and however desired.
28. 28
Once the processes are working, we can access all types of
information, from both the active processes and statistics from
finished processes.
BAM (Business Activity Monitoring) reports, BI
(Business Intelligence), KPIs (Key Performance
Indicators), etc.
Analysis and tracking using the Dashboard.
Life Cycle
Monitoring
30. 30
Life Cycle
Optimization
We make changes in processes when we have detected aspects that can be improved in the Monitoring phase, that is, we
make changes to improve the process because we have more information about it.
▪ Changes are made in the Process model
(Modeling) in order to easily check through
simulation and in real time, that the process works
correctly and in the shortest time possible.
▪ AuraPortal manages the process versioning
control, even when there are processes in
production and we want to make changes in the
process model.
Version 1 Version 2
32. PR0200/
Thank you for your
attention!
The Continuous Improvement Cycle of Business Processes
Contact
+18572390070
www.auraportal.com/contact-us/
info@auraportal.com
www.auraportal.com