The Auxis Family is rapidly growing and we have over 200 open positions between Costa Rica, Colombia, United States and more! Watching this recap, you will have the opportunity to gain insight into our different departments and career opportunities, and learn more about our core values and what you can expect from Auxis’ unique culture.

1. 03/07/2022
Virtual Job Fair

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25 Years Helping Organizations Achieve Peak Performance in
their Back Office and IT Operations
• Founded by PepsiCo executives in 1997 after successfully
standing up the first international Shared Services for PepsiCo
Latin America in the early 90s.
• Two primary service lines:
• Management Consulting
• Nearshore Outsourcing (focused on serving US clients)
• Headquartered in South Florida, US, with two main outsourcing
delivery hubs:
• Costa Rica (since 2010)
• Colombia (significant expansion in 2021)
• Experts in bringing together operational strategy, process
transformation and information technology – 200+ Successful
Transformation Programs
• Recognized within the Top 100 Global Outsourcing Providers
by IAOP for the last 6 years

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Trusted by Leading Organizations Across The
World From Over 10 Different Industries
o Establish business rules, authorizations and controls on all in-scope transactions
o Provide ongoing access, availability and support for all required tools & systems
o Provide escalation support and issue resolution, in accordance with established procedures

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Areas of Focus
Finance & Accounting Information Technology
- Accounts Payable
- Accounts Receivable
- Accounting
- Operational Audits
- Decision Support
Business Support
Nearshore
Outsourcing
RPA & Intelligent
Automation
IT Transformation
Business Intelligence
& Analytics
KEY SERVICES
Finance
Transformation
- Customer Service
- Human Resources
- Marketing Analytics
- Supply Chain
- Service Desk
- Infrastructure Ops
- Cloud Transformation
- IT Automation/DevOps
- Database Management
- Software Development
M&A Integration

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Our Culture

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Our High Growth Culture & Values Promote Employee
Satisfaction & Better Career Development Opportunities
Gain experience among
multiple functions & 10+
different industries
Leverage Coaching & Training
to advance your career
Competitive salaries with
performance-based rewards
Diversity &
multiculturalism
Get exposure to senior
executives from Fortune
500 companies
Learn and work with
emerging technologies
Be promoted based on
your performance and not
your seniority
Be part of a mission-driven
company where your ideas
are heard & encouraged

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What are we looking for………..
Talent across North
America & LATAM
• USA
• Costa Rica
• Colombia
• México
• Argentina
• Guatemala and more
Types of Employees
• Permanent Employees
• Interns (Internship
Program)
• Contractors
Languages
• Spanish
• English
• Portuguese
• French
• Mandarin
• Arabic
• Korean
• Thai and more
Skills needed
• Innovative / Creativity
• Analytical & Problem
Solving
• Detail & Accuracy
• Team Building
• Adaptability
• Leadership

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o Establish business rules, authorizations and controls on all in-scope transactions
o Provide ongoing access, availability and support for all required tools & systems
o Provide escalation support and issue resolution, in accordance with established procedures
Our Attractive Employee Benefits & Culture
Promotes Higher Employee Engagement and
Retention
 Hybrid Remote Working
 Inclusive Culture
 Private Medical Insurance
 Competitive salaries above the local market
 Extra time off (Birthday, Marriage, Tenure, etc.)
 Reward & Recognition program – “Peak Points”
 Objectives Bonus for leadership roles
 Cross-training & career development opportunities – serving 10+ different industries and offering a
wide range of services across multiple functions
 Training & Development - English, Leadership, Technical Certifications, Online learning platform, etc.
 Sponsored events and activities throughout the year (e.g. Christmas Party, Remote events, etc.)
 Employee Committees - Social Responsibility, Wellness, Training, etc.

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Professional Development Programs
English Spanish Portuguese French Mandarin
Auxis top performers are selected to attend external training certification programs such as ITIL, Windows,
Citrix, AWS, Network: CCNA, O365, UIPath- Robotics Process Automation
English
Tutorials &
Workshops
Technical
Certifications
• Workshops that help improve language gaps based on the European CEFR classification.
• The Auxis calibration process helps us determine the employees English level. Based on the results
groups are divide into three levels.
Provides managers/supervisors with the strategies necessary to handle challenges, gain a better
understanding of their own approach to leadership & communication and build the skillsets required for
effective decision making, strategy development, and implementation.
Skill
Development
Tracks
Leadership
Development
Auxis develops internal training for areas such as:
 Sales
 Customer Service
 Project Management
 Leadership
 Soft Skills

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Information Technology

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Full Spectrum of Infrastructure and Application Services
Auxis IT Services
INFRASTRUCTURE
MANAGEMENT & CONSULTING
“IT Ops 360°”
Cloud
Operations
Security
Data Base
Administration
Service Desk
Desktop
Support
Data Center
Management
IT OPS
360

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Open Positions
- Service Desk Agents
- Monitoring & Alert Mgmt.
Analysts
- MS365 Engineers
- Network Engineers
- Security Analysts
- Cloud Solutions Engineers &
Architects (Azure & AWS)
Our Culture
Technologies we support
Our teams work with the latest technologies, and we promote
flexibility to support our customers, focusing on our powerful
partnerships and knowledge strengths around Microsoft, Amazon,
Cisco, and VMWare.
Training & Development
Information Technology Outsourcing
We believe that if our people are happy are customers are happy.
We are always looking for customer service-oriented professionals to
focus on the success of our clients, to provide highly skilled
consulting services, and build account teams around our customers'
IT needs.
Whether you are an entry level or a seasoned IT professional we
develop training programs and career paths based on your level
and technical expertise. This includes technical certifications,
leadership training and soft skill training. These programs provide
our employees with attractive growth incentives, and career
opportunities once their earn their certification.

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IT Job Descriptions
© 2016 Auxis – Confidential & Proprietary 13
Auxis Role Experience High Level Job Description
Service Desk Agent • High School Diploma
• Min of 1 year of Technical Support
Experience
• Experience using Active Directory,
Exchange, MS365, and VPN
• Must have excellent communication skills
• Perform L1 contact providing resolutions to customer on issues and follow up
• Perform Incident & Request Queue Mgmt for Auxis clients and assign to L2/L3 as
appropriate
• Utilize excellent customer service skills to exceed customer’s expectations
• Ensure proper documentation and recording of tickets
Monitoring & Alert Mgmt
Analysts
• Computer Science, Engineering Bachelor’s
degree or equivalent work experience
• Min of 1 year of monitoring & alert
management experience
• Knowledge of backup, antivirus and
patching mgmt.
• Knowledge of basic Windows server
administration including Networking and
Linux
• Provide L1 troubleshooting for operating system issues, hardware performance, security
vulnerabilities, and other basic systems management tasks.
• Support services of Microsoft Windows Server OS, such as DHCP, DNS, AD, and CA.
• Proactively ensure the highest level of systems and infrastructure availability.
• Work with client application teams to resolve operating system, availability and
performance related issues.
• Monitor security, backup, and redundancy with systems according to predefined set of
standards.
Cloud Solutions Engineers
(Azure & AWS)
• Computer Science, Engineering Bachelor’s
degree or equivalent work experience
• Min of 3 years of experience with large
server-based Azure & Windows
environments
• Extensive experience with Active Directory,
Linux platforms, and VMWare
technologies
• Strong knowledge of virtualization
architecture and operations
• Provide L3 troubleshooting escalated support issues related to datacenter operations, WAN
and LAN connectivity, and security.
• Manage queue and ticket prioritization.
• Assist as needed with the delivery of new client migrations & complex projects.
• Support the design, deployment, and maintenance of cloud & on premised datacenter
solutions using multiple vendors.
• Provide recommendations to improve the client’s operating environment and datacenter
technologies.
• Manage complex technical problems.
English: B2/B2+

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Intelligent Automation

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Technologies
#1 RPA Platform in the world Leading IA Data Capture Tool
• AP Invoice receipt, extraction,
classification and indexing
• Technology available to read and extract
any other documents (e.g., PO’s, AP
invoices, vendor statements, etc.)
• The largest library of pre-built machine
learning models that seamlessly integrate
into existing workflows
• Pre-trained, pre-structured, or brand-new
models.
Real-world AI and Machine Learning #1 BI Platform by Gartner
• Non-intrusive technology able to
automate any manual, business-
rules-driven, repetitive process
across all back office areas
• Enhances automations with Vision,
Language, Speech, and Decision support
cognitive engines to achieve higher levels
of insights and touchless automation
Leading Cognitive Engines
• Real-time analytics through customized
dashboards and visualizations that are
custom made for Puma Energy based
on key KPIs and financial data that the
organization wishes to track

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Profiles English: B2
Junior
• No experience
• Some technical
skills
Intermediate
• 1-2 years with
UiPath
• Complete
training
Senior
• 2-4 years with
UiPath
• Certified
developer
Architect
• 5+ years with
UiPath
• Certified in
UiPath
• Experience in
multiple projects
designing

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Training and Certification
Free training in the UiPath Academy
Learn all the concepts in 2-3
weeks
Auxis helps to get the certifications
and get hands-on experience

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Finance & Accounting

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Finance & Accounting Operations
SERVICES
Record to Report
• General Ledger
• Fixed Assets
• Period Closing
• Reconciliations
• Treasury
• Reporting
Decision Support
• Budget and Forecasting
• Financial Modeling
• Variance and Trend Analysis
• Risk Management
• Internal Audit and Governance
Audit Support
• Advertising and Promotion
• Pricing Audit
• SOXS Controls
• Brand Standard
Order to Cash
• Order Management
• Credit Card Processing
• Invoicing/Accounts Receivable
• Credit Management
• Cash Application
• Research/Exception Processing
Procure to Pay
• Sourcing and Procurement
• Invoice Processing
• Payment Processing
• Vendor Setup &
Master Records
• T&E Processing
We assume responsibility for performing some or all your company’s Finance &
Accounting and Customer Service back-office operations
Order to
Cash
Procure
to Pay
Record
to
Report
Decision
Support
Audit
Support

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BPO FAO Job Descriptions
© 2016 Auxis – Confidential & Proprietary 20
Auxis Role Experience High Level Job Description
BPO Manager 10 years+ overall
experience, at least 3 years
managerial experience and
7+ years back-office
operations experience
Leads BPO operations team and serves as the primary interface to the client. Conducts
comprehensive studies to improve the operational and financial effectiveness of the unit.
Performs statistical, cost and financial analysis of financial reports and data, and prepares
subsequent narrative analysis for management. Responsible for managing all related
functions and services.
BPO Supervisor 5 years+ senior F&A
experience, at least 3 years
supervisory experience,
Public Accounting License
+
Supervises various finance and accounting activities, including preparation of reports and
statistical data detailing operational results. Oversees a range of F&A activities including
General Accounting, AP and AR. Maintains operational policies and practices to ensure
data necessary for business operations is accurate and reliable.
BPO Lead At least 5+ years F&A
operations experience,
with strong knowledge of
key back-office processes
Serves as the “go-to” person for the functional area, providing support and subject matter
knowledge to other team members, as required. Prepares service level reports and
provides daily status updates to client management. Leads new team member training.
Maintains internal standard operating procedures documentation, as required.
Senior Accountant 3+ years operational
accounting experience,
Public Accounting License
Performs and oversees various accounting activities, including reconciliations, journal
entries, period closing and reporting. Maintains accounting practices to ensure data
necessary for business operations is accurate and reliable. May specialize in one or more
functions. Leads special projects.
English: B2/B2+

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BPO FAO Job Descriptions
© 2016 Auxis – Confidential & Proprietary 21
Auxis Role Experience High Level Job Description
Staff Accountant 2+ years Prepares general ledger journal entries and month-end closing entries and supporting
reconciliations. Performs monthly financial statement corporate reporting. Drafts internal
financial reports and supporting analytics for division senior management. Supports
special projects.
Senior Accounting
Clerk
1 year of F&A operational
experience
Prepares accounting and treasury related journal entries and month-end closing entries
and supporting reconciliations. Performs monthly financial reporting and supports special
projects.
Senior A/P Clerk
AP Clerk
3+ years
1 year
Reviews invoices for accuracy. Sorts documents by account name or number, and
processes invoices for payment. Performs other clerical duties associated with accounts
payable. Posts transactions to journals, ledgers and other records.
Senior Accounts
Receivable Clerk
AR Clerk
3+ years
1 years
Receives payments (i.e. checks, wires, ACH) and applies to orders via data entry within the
appropriate system. Provides clerical and administrative services to ensure the accurate,
timely and efficient posting and reconciliation of cash and non-cash payments to customer
accounts.

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What our clients want from us
22
Expertise Cost Savings Innovation
Continuous
Improvement
Problem
Solving
Communication
& Attention

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Customer Service

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Customer Service Operations
Line of Business
Customer Service Agents
• Take Phone Orders
• Manage complaints.
• Resolve billing Inquiries
• Answer customer inquiries
Auditors/Coaches
• Provide frequent coaching and
guidance support to franchisee
teams
• Manage operational needs &
standards and provides consistent
insight into operations.
• Reporting and Data Analysis.
• Infuses pride in the organizational
values and mission
CS & Back-office Advocate
• Inbound Calls
• Manage requests
• Redirect calls to the right department
• E-mail and chat service
• Resolve customer inquiries
HR Helpdesk Agents
• Inbound Calls
• Work with support areas
• Weekly tasks
• Resolve users' inquiries
Focusing on Helping and supporting customers around the globe, delivering a
high-standards quality service for each of our clients
CS & back-
office
advocate
HR Agents
Customer
Service
Agents
Auditors
Coaches

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BPO Customer Service Job Descriptions
© 2016 Auxis – Confidential & Proprietary 25
Auxis Role Experience High Level Job Description
Customer Service
Agent
6 Months – 1 Year of
Experience
Provides professional business and customer service support, both individually and as part
of a project team, with a focus on high levels of customer satisfaction and productivity
HR Helpdesk Agent +1 Year of Experience
Provides professional customer service support, with a focus on assisting the employees
with their HHRR inquiries and needs offering high levels of customer satisfaction and
efficiency.
Customer Service &
back-office advocate
6 Months – 1 Year of
Experience
Responsible for delivering an effective, timely and first-class customer service for banking
and loan’s customers through professional written and oral communication. The advocate
will be expected to meet specific monthly targets in response to company goals.
Coach / Auditor Agent +1 Year of Experience
Responsible for providing an unparalleled level of operational review , coaching, and
analytical support to franchisee operational teams through virtual visits in order to
significantly improve their operational excellence and financial performance.
BPO CS Lead 2 years+ overall
Experience as a Team Lead
Will be the primary customer interface for trouble calls; and provides support, direction,
monitoring, and coaching to the assigned agents in all areas of job performance, including
consumer contact processing, problem resolution, and work planning.
English: B2+/C1

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What our clients want from us
26
High Quality
Service
Continuous
Improvement
Problem
Solving
Communication
and Attention

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How to Apply

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Interested in Applying? Follow This Process:
Confirmation of
receipt & analysis of
resume by HR
Exploratory
Zoom Meeting
Background Check,
Contract Offer & Signing
Visit
https://www.auxis.com/careers
Step 1
and apply to our career
opportunities
Step 2
Step 3
Additional Job
Interviews & Testing
based on role
Welcome to Auxis!
Step 4
Step 5
Step 6

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Apply Today!
https://lnkd.in/dzYB9dsz
Click on Explore Career Opportunities to see all our open positions!

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US: Bill.Rauch@auxis.com
Colombia: Juan.tiuso@auxis.com
Costa Rica: Nicole.araya@auxis.com
Follow Us on Social Media!
Bill Rauch
Senior Recruiting
Manager
(US/CR-IT/Consulting/Sales)
Bill. Rauch@auxis.com
Augusto Lopez
Senior Recruiting
Specialist
(CR-BPO)
Augusto.lopez@auxis.c
om
Maria Matamoros
Human Resources
Recruitment Coordinator
(LATAM- ITO/BPO/RPA)
Maria.Matamoros@auxis.com
Recruiting Team
Email Your Questions Here:
Sandra Gallego
Senior Recruiting Specialist
(COL-BPO/ITO/RPA)
Sandra.Gallego@auxis.co
m

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Questions?