How to optimize IT for future business needs
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To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=281 Sharon Taylor, the Chief Architect of ITIL® V3 discusses how strategically focused IT service management can be used to drive value for the business. The focus is changing from IT powering the business to IT driving the business forward. This video focuses on how IT and the business can move together as one. You will learn how ITSM can address the delivery of value-driven services through operational efficiency, service optimization and transformation with market time agility.
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How to optimize IT for future business needs
- 3. Sharon Taylor, Aspect Group, Inc. June 30, 2009 Service Value Management: A Business Imperative
- 6. Evolving toward SVM Infrastructure Management Service Management Distributed Computing Environment IT-Enabled Business Agility Value Management Business Aligned ITSM Service Infrastructure fusion Predictive optimization OGC/APMG contract, ITIL V3 released ISO 20000, CoBIT ISACA collaboration Self-managing resources BS15000 released following by ISO 20000 Infrastructure standardization and instrumentation ITIL V2 released Computing and infrastructure islands (chaotic, expensive management) Policy-based resource allocation Chaotic Transition
- 8. Building SVM Intelligence Enablers – High level objectives that allow the creation of service value Elements – The Service Management capabilities that quantify service value outcomes Characteristics – The Service Management behavioral traits that define service value Ingredients – The activities that execute and underpin service value
- 13. Iterative Improvement and Evolution Event Incident Problem Change Config Service Desk Service Level Capacity Value Driven Proactive Reactive Incident Change Config Problem Measure Strategy Design Improve Transition Operation
- 17. Scott Sorensen Global Head of Solutions Consulting Axios Systems
- 18. Axios Systems Business driven Technology Technology powered Business Axios founded assyst Classic launched assyst Enterprise launched European expansion begins Entry into the US market Axios ranked #1 vendor in HDI 'Customer Experience' report Expansion into Canada Axios retains #1 vendor ranking in HDI 'Customer Experience' report assyst launched on Java architecture Further expansion in the US, Europe and entry into Asia Pacific Axios awarded Software Company of the Year First in the world to achieve BS 15000 certification Entry into Middle East and Africa The number of assyst end-users tops 10 million Axios awarded Software Company of Year (again) Axios rated #1 vendor for 3rd time in succession in HDI 'Customer Experience' report . 1988 2005 1990 1995 1997 2000 2001 2003 2004 2006 2007 2008 2009 SVM Messaging Update Expansion into Russia, Eastern and Southern Europe and South America Axios wins International Excellence Award Expansion into Middle East ITIL V1 ITIL V3 ITIL V2 Windows Web Web 2.0 Green-Screen assyst 8 Launches NA Expansion
- 20. assyst – IT Service Management Solution Transform Operate Optimize Business driven Technology Technology powered Business
- 25. Just to Name a Few Global Customers
Notas del editor
- Let’s start with a very simple definition of Service Value Management. SVM encompasses all the key components of designing a proper service value strategy by: Delivering value driven business services through operational efficiency, service optimization, and “market time” agility. IT organizations must be able to respond to: Changing market dynamics that drive business priorities like the credit crunch and how the business operates Changing market conditions that drive business reactions like the need to adhere to a new regulation Changing market technology that drive business innovation like adopting a SOA architecture, Virtualization, Web 2.0 internally or externally in services Changing service lifecycles that drive business process like the change of a service from being competitive advantage to mainstream and managing for cost Business driven Technology (business should drive the technology organization) and Technology powered Business (technology is the electricity that powers the business)
- Averted Business Impacting Incidents – 1% of Revenue
- Averted Business Impacting Incidents – 1% of Revenue
- Axios delivers ITSM solutions that enable customers to achieve Service Value Management through it’s unique differentiators: One Vision – Focus Single, laser focus Single largest independent solution provider Financially stable, privately held which means the voice of the customer, not the stockholder/VC is what counts One Solution – Agility in the solution Single solution that is scalable, flexible, extensible for the enterprise global organizations Delivered with the largest percentage of ITIL red badge consultancy team Always an upgrade – we live service value management Developed to deliver time to value and low cost of ownership – again living service value management One Goal – to Achieve Service Value Management Transform – a solution that enable the agility to change and control risk with automated governance Operate – a solution that delivers efficiency and quality with process automation excellence Optimize – a solution that offers automated continual service improvement through automated management and reporting for proactive management Service Value Delivery – a solution that enables operational efficiency and management effectiveness Axios delivers Service Value through customer partnerships that are longest in the market over 8 years and customers remain current on the solution deriving continued value with 90% or greater on the current release or -1 release.