2. Genuinely
freeservicesStorm Technologies offer an extensive
range of value added services. These
services are genuinely free and are not
hidden anywhere within our product
pricing. When dealing with us you are free
to take advantage of as many or as few as
necessary. We have an in-house configuration
centre and on site warehouse facilities so all the
services specified here are carried out by our
own highly qualified staff under one roof.
pre-delivery
configuration
Servers, desktops and notebooks can all
have their hardware configured by our
technical team prior to shipment.
By pre-installing any system add-ons we save
you significant amounts of time and space. This
will save you hassle by reducing the amount
of dead on arrival (DOA) equipment and
manufacturer returns. We will also remove and
dispose of any extra packaging.
pre-delivery
testingWhile fast delivery times are often essential,
sometimes ensuring that new equipment will
not be DOA is even more so; especially if you
are scheduling highly paid engineers to attend
site in order to install new hardware. Storm
will carry out pre-delivery burn testing for a
specified time period should you require this
service. Whilst we cannot guarantee that
the hardware will not fail, if it does fail on our
test bench it saves you the cost of sending
expensive staff to remote locations.
pre-delivery
imagingImaging a standard desktop or laptop takes
approximately 20 minutes. Storm can do this
for you; the time saved can help reduce the
turn-around time to the end user. The same
service applies with servers. By releasing your
high end engineers from carrying out the
mundane task of building server software
images, they are available for higher value
tasks. At Storm we can also help you create
and maintain your images. We will store them
for you on our network and drop them using
our dedicated and resilient build infrastructure.
“We offer open book pricing
to give our customers full
transparency of their orders.”
Trevor Nickolls
Sales Manager
3. product
labellingSometimes the simplest of things save the
most time and effort. Booking in equipment is a
mundane task, but one that is essential to
control stock inventory and help you with
asset management. By adding product labels
with serial and asset numbers on the outside
of packaging, booking in and monitoring assets
within your organisation is made easy. This
enables a more efficient way of working with
all of the hassle taken away for no extra charge.
asset
barcode
labellingWe can design, supply and place asset labels
on your equipment prior to shipment. Our
asset management database can capture the
data you need and provide it in any format you
require. Basic information such as the serial
number, your PO and the asset number can
be accessed and downloaded via our account
tracking portal.
warehouse
facilitiesStorm appreciate that at times our
customers need to purchase excess stock or
a large volume of hardware, we are able to
assist with storing this on your behalf. With
over 600m2
of warehousing, we are able to
meet the needs of our customers in a safe and
secure environment.
We employ a dedicated team of warehouse
operatives to ensure all logistics and storage
is fully managed and monitored, providing our
customer with peace of mind. Our facilities
are fully protected with out of hours CCTV so
even when our employees aren’t around, your
hardware is being looked after.
4. Storm Technologies Ltd
The Boulevard • Blackmoor Lane • Croxley Business Park • Watford • Herts • WD18 8YW
Storm_1208
our free
of charge
value added
servicesThe range of services available are:
Open Book Pricing
Evaluation Equipment
Pre-Delivery Configuration
Pre-Delivery Imaging
Pre-Delivery Testing
Asset Bar-Code Labelling
Product/Order Labelling
Warehouse facilities
Support Call Logging
Online Account Tracking
GET IN TOUCHFor more information, please contact your account manager or the Storm Sales Team.
Telephone: 01923 801080
Email: sales@storm-technologies.com
Web: www.storm-technologies.com/value-added-services
“Storm offered us a range of
evaluation equipment to
allow us to test new
technologies before purchase.”
Large Retail Chain
Procurement Manager
account
trackingWith Storm, you have your own Account
Manager and access to a Support Team,
however, the value of instantly accessing
information through a real time, bespoke
portal cannot be underestimated. Our account
tracking portal gives you 24 hour online access
to:
You can also request Quotes, Orders and
Returns online, 24 hours a day. The real time
data above can be downloaded in Excel or
PDF format, giving you complete flexibility and
instant results.
Logged Quotes, Orders Returns
Delivery Notes
Invoices
Serial and Asset Data
Support Call Logging Portal
Instant Reporting
support
callloggingHow long does it take to place a support call
with a hardware manufacturer? At Storm we
will take the hassle away by doing this for
you, we will then respond promptly with our
findings. Our ITIL compliant Service Desk is
at the heart of our service organisation. It is
staffed from 8.30am to 5.30pm on normal
business days by 1st to 4th line helpdesk staff
with direct escalation to Service Delivery
Managers. Calls to our helpdesk are answered
in an average of 7 seconds. You can also log
support calls via email and through our website,
giving you even more points of contact.
