SlideShare una empresa de Scribd logo
1 de 7
Begreppsmodell medborgartjänst
Typer av IT-tjänster
Begreppsmodell IT-tjänstekatalog
Exempel på tjänsteleverans (Infrastruktur)
   -färgerna visar på etableringsgrad
Tjänstekatalog i relation med kundportfölj
IT-relaterad tjänstekatalog i kommunen

Más contenido relacionado

La actualidad más candente

Government Enterprise Architecture for New Zealand v3.1
Government Enterprise Architecture for New Zealand v3.1Government Enterprise Architecture for New Zealand v3.1
Government Enterprise Architecture for New Zealand v3.1
Regine Deleu
 
Gartner EA Presentation v1
Gartner EA Presentation v1Gartner EA Presentation v1
Gartner EA Presentation v1
Mark Mamone
 
The Service Catalog: Cornerstone of Service Management
The Service Catalog: Cornerstone of Service Management The Service Catalog: Cornerstone of Service Management
The Service Catalog: Cornerstone of Service Management
BMC Software
 
How to-build-a-service-catalog
How to-build-a-service-catalogHow to-build-a-service-catalog
How to-build-a-service-catalog
speak2kd11
 

La actualidad más candente (20)

Government Enterprise Architecture for New Zealand v3.1
Government Enterprise Architecture for New Zealand v3.1Government Enterprise Architecture for New Zealand v3.1
Government Enterprise Architecture for New Zealand v3.1
 
TOGAF 9.2 - the update
TOGAF 9.2 - the updateTOGAF 9.2 - the update
TOGAF 9.2 - the update
 
Expo Taller ITIL V4
Expo Taller ITIL V4Expo Taller ITIL V4
Expo Taller ITIL V4
 
Boost your ITSM maturity with a service catalog
Boost your ITSM maturity with a service catalogBoost your ITSM maturity with a service catalog
Boost your ITSM maturity with a service catalog
 
The how, why and what of ITIL® certifications
The how, why and what of ITIL® certificationsThe how, why and what of ITIL® certifications
The how, why and what of ITIL® certifications
 
Best Practices for Implementing a Service Catalog and Enhanced ITSM
Best Practices for Implementing a Service Catalog and Enhanced ITSMBest Practices for Implementing a Service Catalog and Enhanced ITSM
Best Practices for Implementing a Service Catalog and Enhanced ITSM
 
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
 
IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)
 
Introducing ITIL
Introducing ITILIntroducing ITIL
Introducing ITIL
 
IT Service Catalog Examples
IT Service Catalog ExamplesIT Service Catalog Examples
IT Service Catalog Examples
 
ITIL Introduction
ITIL IntroductionITIL Introduction
ITIL Introduction
 
Gartner EA Presentation v1
Gartner EA Presentation v1Gartner EA Presentation v1
Gartner EA Presentation v1
 
The Service Catalog: Cornerstone of Service Management
The Service Catalog: Cornerstone of Service Management The Service Catalog: Cornerstone of Service Management
The Service Catalog: Cornerstone of Service Management
 
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
 
ITIL Introduction
ITIL IntroductionITIL Introduction
ITIL Introduction
 
IT Service Catalog Taxonomy Essentials
IT Service Catalog Taxonomy EssentialsIT Service Catalog Taxonomy Essentials
IT Service Catalog Taxonomy Essentials
 
ITIL V3 Overview
ITIL V3 OverviewITIL V3 Overview
ITIL V3 Overview
 
Webinar 14/01 – Desmistificando O Catálogo De Serviços
Webinar 14/01 – Desmistificando O Catálogo De ServiçosWebinar 14/01 – Desmistificando O Catálogo De Serviços
Webinar 14/01 – Desmistificando O Catálogo De Serviços
 
How to-build-a-service-catalog
How to-build-a-service-catalogHow to-build-a-service-catalog
How to-build-a-service-catalog
 
Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum - Introducing ITIL 4 - AID2019Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum - Introducing ITIL 4 - AID2019
 

IT-relaterad tjänstekatalog i kommunen