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IT-relaterad tjänstekatalog i kommunen
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Recomendados
Koncernstabens IT-stab och berättar om IT-styrning inom Sundsvalls kommun. Föreläsningen kommer att beröra kommunens olika styrprocesser främst inom IT och hur dessa samverkar. Övergripande agenda: Styrning av IT i Sundsvalls kommunkoncern Vad är IT-plan? Kommunens systemförvaltningsmodell Styrs kommunen på andra sätt och hur hänger i så fall allt ihop? Bilderna är hämtade från IT-strategerna Linda Gustafsson & Thomas Norlins föreläsning den 19 september, 2014.
IT-styrning i Sundsvalls kommunkoncern -- IT-planering & systemförvaltning
IT-styrning i Sundsvalls kommunkoncern -- IT-planering & systemförvaltning
Thomas Norlin
Portfölj och förvaltningsstyrning med PM3
Portfölj och förvaltningsstyrning med PM3
Portfölj och förvaltningsstyrning med PM3
Jörgen Aaröe
Pm3 samt hur Pm3 och Itil kan komplettera varandra.
Pm3
Pm3
natluc
itil v3 for dummies
itil v3 for dummies
Abdessamad Mountadi
Barclay Rae, Independent Management Consultant, VMUG, UK, LEEDS
Service catalogue presentation
Service catalogue presentation
subtitle
The Service Catalog is not a Request Portal. The terms are often used interchangeably due to lack of knowledge, which can cause confusion for IT and IT's customers. Over the past year, Evergreen conducted dozens of one-day Service Catalog workshops around the U.S. Attended by more than 500 people, a recurring theme we noted was that many attendees thought they had a Service Catalog, when in fact they actually had a Request Portal. IT needs to increase its focus on 3 important areas: Delivering services customers want and need Better alignment with the needs of the business Cost transparency to give visibility to the cost of services Learn more and access the webinar recording at: http://www.evergreensys.com/it-webinars-whitepapers-evergreen-systems #servicecatalog #itsm #servicenow #itservicecatalog
IT Service Catalog vs Service Portfolio
IT Service Catalog vs Service Portfolio
Evergreen Systems
Information Technology Infrastructure Library Service Operation based on ITIL 2011 Service Operation publication
ITIL Service Operation 2011
ITIL Service Operation 2011
Marvin Sirait
Blue Hawk - B&IT Management Evento Realizado em 11/Dez/2012 Caesar Business Paulista
Workshop Catálogo de serviços - Visão Executiva
Workshop Catálogo de serviços - Visão Executiva
Blue Hawk - B&IT Management
Recomendados
Koncernstabens IT-stab och berättar om IT-styrning inom Sundsvalls kommun. Föreläsningen kommer att beröra kommunens olika styrprocesser främst inom IT och hur dessa samverkar. Övergripande agenda: Styrning av IT i Sundsvalls kommunkoncern Vad är IT-plan? Kommunens systemförvaltningsmodell Styrs kommunen på andra sätt och hur hänger i så fall allt ihop? Bilderna är hämtade från IT-strategerna Linda Gustafsson & Thomas Norlins föreläsning den 19 september, 2014.
IT-styrning i Sundsvalls kommunkoncern -- IT-planering & systemförvaltning
IT-styrning i Sundsvalls kommunkoncern -- IT-planering & systemförvaltning
Thomas Norlin
Portfölj och förvaltningsstyrning med PM3
Portfölj och förvaltningsstyrning med PM3
Portfölj och förvaltningsstyrning med PM3
Jörgen Aaröe
Pm3 samt hur Pm3 och Itil kan komplettera varandra.
Pm3
Pm3
natluc
itil v3 for dummies
itil v3 for dummies
Abdessamad Mountadi
Barclay Rae, Independent Management Consultant, VMUG, UK, LEEDS
Service catalogue presentation
Service catalogue presentation
subtitle
The Service Catalog is not a Request Portal. The terms are often used interchangeably due to lack of knowledge, which can cause confusion for IT and IT's customers. Over the past year, Evergreen conducted dozens of one-day Service Catalog workshops around the U.S. Attended by more than 500 people, a recurring theme we noted was that many attendees thought they had a Service Catalog, when in fact they actually had a Request Portal. IT needs to increase its focus on 3 important areas: Delivering services customers want and need Better alignment with the needs of the business Cost transparency to give visibility to the cost of services Learn more and access the webinar recording at: http://www.evergreensys.com/it-webinars-whitepapers-evergreen-systems #servicecatalog #itsm #servicenow #itservicecatalog
IT Service Catalog vs Service Portfolio
IT Service Catalog vs Service Portfolio
Evergreen Systems
Information Technology Infrastructure Library Service Operation based on ITIL 2011 Service Operation publication
ITIL Service Operation 2011
ITIL Service Operation 2011
Marvin Sirait
Blue Hawk - B&IT Management Evento Realizado em 11/Dez/2012 Caesar Business Paulista
Workshop Catálogo de serviços - Visão Executiva
Workshop Catálogo de serviços - Visão Executiva
Blue Hawk - B&IT Management
Government Enterprise Architecture for New Zealand v3.1
Government Enterprise Architecture for New Zealand v3.1
Regine Deleu
Slides used for a webinar on the changes in TOGAF - TOGAF 9.2.
TOGAF 9.2 - the update
TOGAF 9.2 - the update
Danny Greefhorst
Material del taller "Introducción a ITIL v4" desarrollado en la FIIS UNAC 19.09.2019
Expo Taller ITIL V4
Expo Taller ITIL V4
Eddie Malca
View the full recorded webinar here: http://forms.axiossystems.com/spalding_september_reg_en In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation. Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
Boost your ITSM maturity with a service catalog
Boost your ITSM maturity with a service catalog
Axios Systems
The ITIL® path is long and challenging, but you have to start somewhere. In this on-demand presentation, TrainSignal instructor Lowell Amos discusses the benefits of obtaining an ITIL® certification. Where do you start? Why should you bother? How can this certification transform your career? Let Lowell guide you through the first ladder of the ITIL® climb to success.
The how, why and what of ITIL® certifications
The how, why and what of ITIL® certifications
Lora Beros
The Service Catalog is the end-user view into IT – a ‘Shop Window’ where IT can advertise the available services. Service Management is all about delivering and maintaining the IT services required by the Business to perform the operations of the organization.
Best Practices for Implementing a Service Catalog and Enhanced ITSM
Best Practices for Implementing a Service Catalog and Enhanced ITSM
hdicapitalarea
IT Service Catalog, Service Portfolio and Service Taxonomy: Learn the important role of each, and how they work together to help you deliver great services your customers will love! Access webinar recording at: http://content.evergreensys.com/it-service-catalog-webinar-customer-centric-it-evergreen
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
Evergreen Systems
Presentation on IT4IT standard delivered to Twin Cities Association of Enterprise Architects on September 12th, 2014
IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)
Charles Betz
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3),
Introducing ITIL
Introducing ITIL
Robert Thomas
See examples of world class IT service catalogs that IT teams have created for their end users.
IT Service Catalog Examples
IT Service Catalog Examples
Cherwell Software
Brief Introduction of ITIL with focus on service desk
ITIL Introduction
ITIL Introduction
Ravi Kiran
Gartner EA Presentation v1
Gartner EA Presentation v1
Mark Mamone
The Service Catalog: Cornerstone of Service Management
The Service Catalog: Cornerstone of Service Management
BMC Software
IT Service Catalogs and portals are proliferating. How many Service Catalogs do you need? Should you have separate IT and business service catalogs? What do you do when a service combines parts of both? How do you not totally confuse your customers? Evergreen shares how to create and manage a federated Service Catalog approach – enabling both a consistent service face to your customers and giving your IT teams the latitude they need to execute effectively. We also briefly demonstrate our beautiful and innovative customer-centric Service Catalog (on ServiceNow) – with our service taxonomy framework built in! Recorded event with live demo available at http://content.evergreensys.com/it-service-catalog-webinar-separate-catalogs-slides
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
Evergreen Systems
Introduce the basic concepts for ITIL
ITIL Introduction
ITIL Introduction
Linpei Zhang
Don Casson, CEO and Jeff Benedict, ITSM Practice Manager share best practices you can use to clearly define and communicate - who is the Customer and what are the Services? They also share how a service catalog taxonomy framework helps you organize and manage this as ONE team. You may download or playback the recording here: http://bit.ly/1BWnEkX #servicecatalog #servicenow #itsm
IT Service Catalog Taxonomy Essentials
IT Service Catalog Taxonomy Essentials
Evergreen Systems
ITIL V3 Overview
ITIL V3 Overview
Allwyn George
O Catálogo de Serviços é uma preocupação de toda organização de TI e muita gente ainda tem dificuldade de entender os seus conceitos e como implementá-lo. Nesta palestra, Renê Chiari irá revelar: A ideia fundamental por trás do Catálogo de Serviço Como criar um ‘modelo’ de Catálogo que realmente funcione A diferença entre o Catálogo de Serviço e o Catálogo de Requisições O “lado escuro” do Catálogo de Serviços (e os benefícios dele) Como integrar o Catálogo à ferramenta de gestão de serviços A resposta para as principais dúvidas sobre Catálogo de Serviços. Palestrante Renê Chiari
Webinar 14/01 – Desmistificando O Catálogo De Serviços
Webinar 14/01 – Desmistificando O Catálogo De Serviços
Projetos e TI
How to-build-a-service-catalog
How to-build-a-service-catalog
speak2kd11
Philip Hearsum je přesvědčeným zastáncem ITSM obecně a ITILu obzvlášť. Už v době, kdy působil na rozličných pozicích v komerční a státní správě, se aktivně podílel na přípravě ITILu 2011. Od roku 2013 pracuje pro AXELOS, kde má na starosti celý ITIL. Patří tak k hlavním architektům připravované verze ITIL 4.
Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum - Introducing ITIL 4 - AID2019
ALVAO
Más contenido relacionado
La actualidad más candente
Government Enterprise Architecture for New Zealand v3.1
Government Enterprise Architecture for New Zealand v3.1
Regine Deleu
Slides used for a webinar on the changes in TOGAF - TOGAF 9.2.
TOGAF 9.2 - the update
TOGAF 9.2 - the update
Danny Greefhorst
Material del taller "Introducción a ITIL v4" desarrollado en la FIIS UNAC 19.09.2019
Expo Taller ITIL V4
Expo Taller ITIL V4
Eddie Malca
View the full recorded webinar here: http://forms.axiossystems.com/spalding_september_reg_en In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation. Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
Boost your ITSM maturity with a service catalog
Boost your ITSM maturity with a service catalog
Axios Systems
The ITIL® path is long and challenging, but you have to start somewhere. In this on-demand presentation, TrainSignal instructor Lowell Amos discusses the benefits of obtaining an ITIL® certification. Where do you start? Why should you bother? How can this certification transform your career? Let Lowell guide you through the first ladder of the ITIL® climb to success.
The how, why and what of ITIL® certifications
The how, why and what of ITIL® certifications
Lora Beros
The Service Catalog is the end-user view into IT – a ‘Shop Window’ where IT can advertise the available services. Service Management is all about delivering and maintaining the IT services required by the Business to perform the operations of the organization.
Best Practices for Implementing a Service Catalog and Enhanced ITSM
Best Practices for Implementing a Service Catalog and Enhanced ITSM
hdicapitalarea
IT Service Catalog, Service Portfolio and Service Taxonomy: Learn the important role of each, and how they work together to help you deliver great services your customers will love! Access webinar recording at: http://content.evergreensys.com/it-service-catalog-webinar-customer-centric-it-evergreen
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
Evergreen Systems
Presentation on IT4IT standard delivered to Twin Cities Association of Enterprise Architects on September 12th, 2014
IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)
Charles Betz
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3),
Introducing ITIL
Introducing ITIL
Robert Thomas
See examples of world class IT service catalogs that IT teams have created for their end users.
IT Service Catalog Examples
IT Service Catalog Examples
Cherwell Software
Brief Introduction of ITIL with focus on service desk
ITIL Introduction
ITIL Introduction
Ravi Kiran
Gartner EA Presentation v1
Gartner EA Presentation v1
Mark Mamone
The Service Catalog: Cornerstone of Service Management
The Service Catalog: Cornerstone of Service Management
BMC Software
IT Service Catalogs and portals are proliferating. How many Service Catalogs do you need? Should you have separate IT and business service catalogs? What do you do when a service combines parts of both? How do you not totally confuse your customers? Evergreen shares how to create and manage a federated Service Catalog approach – enabling both a consistent service face to your customers and giving your IT teams the latitude they need to execute effectively. We also briefly demonstrate our beautiful and innovative customer-centric Service Catalog (on ServiceNow) – with our service taxonomy framework built in! Recorded event with live demo available at http://content.evergreensys.com/it-service-catalog-webinar-separate-catalogs-slides
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
Evergreen Systems
Introduce the basic concepts for ITIL
ITIL Introduction
ITIL Introduction
Linpei Zhang
Don Casson, CEO and Jeff Benedict, ITSM Practice Manager share best practices you can use to clearly define and communicate - who is the Customer and what are the Services? They also share how a service catalog taxonomy framework helps you organize and manage this as ONE team. You may download or playback the recording here: http://bit.ly/1BWnEkX #servicecatalog #servicenow #itsm
IT Service Catalog Taxonomy Essentials
IT Service Catalog Taxonomy Essentials
Evergreen Systems
ITIL V3 Overview
ITIL V3 Overview
Allwyn George
O Catálogo de Serviços é uma preocupação de toda organização de TI e muita gente ainda tem dificuldade de entender os seus conceitos e como implementá-lo. Nesta palestra, Renê Chiari irá revelar: A ideia fundamental por trás do Catálogo de Serviço Como criar um ‘modelo’ de Catálogo que realmente funcione A diferença entre o Catálogo de Serviço e o Catálogo de Requisições O “lado escuro” do Catálogo de Serviços (e os benefícios dele) Como integrar o Catálogo à ferramenta de gestão de serviços A resposta para as principais dúvidas sobre Catálogo de Serviços. Palestrante Renê Chiari
Webinar 14/01 – Desmistificando O Catálogo De Serviços
Webinar 14/01 – Desmistificando O Catálogo De Serviços
Projetos e TI
How to-build-a-service-catalog
How to-build-a-service-catalog
speak2kd11
Philip Hearsum je přesvědčeným zastáncem ITSM obecně a ITILu obzvlášť. Už v době, kdy působil na rozličných pozicích v komerční a státní správě, se aktivně podílel na přípravě ITILu 2011. Od roku 2013 pracuje pro AXELOS, kde má na starosti celý ITIL. Patří tak k hlavním architektům připravované verze ITIL 4.
Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum - Introducing ITIL 4 - AID2019
ALVAO
La actualidad más candente
(20)
Government Enterprise Architecture for New Zealand v3.1
Government Enterprise Architecture for New Zealand v3.1
TOGAF 9.2 - the update
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Expo Taller ITIL V4
Expo Taller ITIL V4
Boost your ITSM maturity with a service catalog
Boost your ITSM maturity with a service catalog
The how, why and what of ITIL® certifications
The how, why and what of ITIL® certifications
Best Practices for Implementing a Service Catalog and Enhanced ITSM
Best Practices for Implementing a Service Catalog and Enhanced ITSM
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)
Introducing ITIL
Introducing ITIL
IT Service Catalog Examples
IT Service Catalog Examples
ITIL Introduction
ITIL Introduction
Gartner EA Presentation v1
Gartner EA Presentation v1
The Service Catalog: Cornerstone of Service Management
The Service Catalog: Cornerstone of Service Management
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
ITIL Introduction
ITIL Introduction
IT Service Catalog Taxonomy Essentials
IT Service Catalog Taxonomy Essentials
ITIL V3 Overview
ITIL V3 Overview
Webinar 14/01 – Desmistificando O Catálogo De Serviços
Webinar 14/01 – Desmistificando O Catálogo De Serviços
How to-build-a-service-catalog
How to-build-a-service-catalog
Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum - Introducing ITIL 4 - AID2019
IT-relaterad tjänstekatalog i kommunen
1.
Begreppsmodell medborgartjänst
2.
Typer av IT-tjänster
3.
Begreppsmodell IT-tjänstekatalog
4.
Exempel på tjänsteleverans
(Infrastruktur) -färgerna visar på etableringsgrad
5.
6.
Tjänstekatalog i relation
med kundportfölj