6. Poor Leadership/Management
Lack of Culture in the Workplace
Personal Issues
Unclear Goals and Objectives
Non-Cohesive Team
Cultural Diversity
POOR COMMUNICATION
7. You vs Me
Winner and Losers
Objective is to Win vs being truly happy
No Room for Negotiation
Builds distance between coworkers
Harms Relationships
COMPETITIVE COMMUNICATION
8. Policies, Goals, and Objectives are vague
People in the workplace interpret things differently
People often take what is said out of context
Management isn’t clear on what they want or expect
AMBIGUITY
9. CONFLICT STYLES THAT DIFFER
Competing
Low regard for future relationship. Just wants to win.
Accommodating
High regard for future relationships. Focuses on others needs.
Avoiding
Tries to preserve everyone's feelings. Avoids conflict at all costs.
Compromising
This is where you take and give a little.
Collaborating
This is where individuals put aside their needs and wants to work
toward a common goal.
10. Competitive
Also known as the “Win-Lose” approach
I Win, You Lose
People are very assertive to reach their own goals
w/out seeking cooperation from others
Reaching these goals could be at the expense of
others
CONFLICT STYLES
11. Compromise
Lose-Lose
Also known as I bend, You bend
Give a little, Take a little
Winning something while losing a little is okay
Neither party achieves what they want
CONFLICT STYLES
12. Collaborative
I Win, You Win
Teamwork approach
Everyone achieves their goal while maintaining their
relationship
Both parties leave satisfied
CONFLICT STYLES
13. Avoiding
No Winners, No Losers
Avoiders will postpone, withdraw or sidestep conflict
Avoiding happens when topics are highly emotional
You aren’t necessarily trying to reach your own goals
or help others reach theirs
CONFLICT STYLES
14. Accommodating
I lose, You win
Giving in, having it your way
Your cooperation is to a high-degree
You’ll often put your own goals and desires aside to accomplish
what others want or need
The focus is on others rather than yourself
CONFLICT STYLES
15. Practice Acceptance
Find Solutions instead of complaining
Practice letting go
Let good in
Know that there is always room for improvement
Don’t re-live past failures
OVERCOMING CONFLICT
16. Exercise Patience
Listen
Open up
See through the lens of others
Evaluate tension points in a unbiased way
Ask questions in a positive way
Seek perspective
Don’t run away from your own responsibility
OVERCOMING CONFLICT
17. Avoid Negative Language
Never use the phrase “It’s all your fault”
Avoid name calling or raising your voice
Avoid negative words – instead use positive words in negative
form
Say Sorry
Use little words to soften your statement
Avoid ‘finger pointing’ statements with the word ‘you’
OVERCOMING CONFLICT
18. Communicate
Prepare to Listen
Listen for and check out misunderstandings
Clarify
Restate what you’ve said
Pause before you speak
Minimize distractions
OVERCOMING CONFLICT
19. Attack the Problem, Not the Person
Focus on the problem
Practice empathy
Don’t be afraid to look at things from a different
perspective
Civility is the key to problem solving
Be open and honest with yourself and others
OVERCOMING CONFLICT