This document provides guidance on preparing for and managing crises in 5 key areas: 1) issues management to identify potential crises, 2) influencing decision-makers, 3) developing a crisis plan and testing readiness, 4) scaling communications for social media, and 5) conducting a post-crisis debrief. It emphasizes vigilant thinking, decisive action, prioritizing people, collaboration, and accountability. Readers are encouraged to establish an issues management team, name crisis team members, review crisis plans, monitor issues, and integrate social media strategies into planning. Conducting a thorough post-crisis debrief to evaluate response effectiveness and identify lessons is also stressed.
31. For More Information
CONTACT:
Kathleen Hessert
@kathleenhessert
@buzzmgr
1.704.541.5942 or
1.704906.3600
Charlotte, NC, USA
www.buzzmgr.com
www.sportsmediachallenge.com