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Measuring   Social Media ROI Social Activation Webinar Series February 2011
[object Object],[object Object],[object Object],[object Object]
Today’s Presenters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Submit Your Questions for  Discussion After the Presentation
Skepticism About Measuring Social Media
Different Types of Social Media Measurement ROI Pyramid
Social Media is What You Make It ,[object Object],[object Object],[object Object],[object Object],[object Object],“ Brands must be built on the experiences they deliver and not merely the messages they advertise.” - Forrester Research
BzzAgent Process  Influential consumers  250+ Data points Social Impact Metric Brand Affinity/Experience Experience the product Understand the benefits Participants spread WOM and share digital content. Tracked for:  -  Performance -  FTC compliance Target Engage Activate Our process creates large-scale advocacy for consumer products
Hierarchy of Social Measurement Practices Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation Measurement Practices to Evaluate Sales & ROI Impact 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling
Hierarchy of Social Measurement Practices 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling Measurement Practices to Evaluate Sales & ROI Impact Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation
Surveys ,[object Object],[object Object],[object Object],Self-Reported Consumer Activity
Surveys BzzAgent deploys pre and post campaign surveys for every campaign
Hierarchy of Social Measurement Practices 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling Measurement Practices to Evaluate Sales & ROI Impact Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation
Coupons and Promo Codes ,[object Object],[object Object],[object Object],[object Object],[object Object],A Transactional Window into Campaign Impact
Coupons and Promo Codes BzzAgent campaigns typically include trackable coupons / promo codes Redemption Averages
Hierarchy of Social Measurement Practices 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling Measurement Practices to Evaluate Sales & ROI Impact Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation
Test vs. Control ,[object Object],[object Object],[object Object],[object Object],[object Object],Identifying Campaign Impact through Audience Comparison
Test vs. Control BzzAgent campaigns can be measured through 3 rd  party Matched Market Tests
Test vs. Control BzzAgent campaigns can be measured through 3 rd  party Matched Market Tests
Hierarchy of Social Measurement Practices 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling Measurement Practices to Evaluate Sales & ROI Impact Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation
Marketing Mix Modeling (MMM) ,[object Object],[object Object],[object Object],[object Object],Draftfield Analytics 1/1/2010 1/15/2010 1/29/2010 2/12/2010 2/26/2010 3/11/2010 3/25/2010 4/8/2010 4/22/2010 5/6/2010 5/20/2010 6/3/2010 6/17/2010 7/1/2020 1/1/2010 1/15/2010 1/29/2010 2/12/2010 2/26/2010 3/11/2010 3/25/2010 4/8/2010 4/22/2010 5/6/2010 5/20/2010 6/3/2010 6/17/2010 7/1/2020
Marketing Mix Modeling Challenges ,[object Object],[object Object],[object Object],Social media / word of mouth not easily measured in MMM due to: ,[object Object],[object Object],[object Object],[object Object]
Marketing Mix Modeling Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],BzzAgent campaigns can be measured through 3 rd  party Marketing Mix Models Data is aggregated and sent to brand’s MMM partner for analysis
Building Brand Equity Over the Long Term ,[object Object],[object Object],[object Object],Empowering advocates delivers longer term value through   brand equity  and loyalty Exploring innovate ways to measure these longer term benefits
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],BzzAgent  is a social marketing company that  accelerates  word of mouth  to drive sales
Select 2009-2010 Clients CPG FOOD/BEV OTHER
Submit Your Questions
[object Object],[object Object],[object Object],Thank You Malcolm Faulds [email_address] Steve McLaughlin [email_address] Brian Cavoli [email_address]

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Naked Truth About Social Media ROI - Webinar

  • 1. Measuring Social Media ROI Social Activation Webinar Series February 2011
  • 2.
  • 3.
  • 5. Different Types of Social Media Measurement ROI Pyramid
  • 6.
  • 7. BzzAgent Process Influential consumers 250+ Data points Social Impact Metric Brand Affinity/Experience Experience the product Understand the benefits Participants spread WOM and share digital content. Tracked for: - Performance - FTC compliance Target Engage Activate Our process creates large-scale advocacy for consumer products
  • 8. Hierarchy of Social Measurement Practices Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation Measurement Practices to Evaluate Sales & ROI Impact 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling
  • 9. Hierarchy of Social Measurement Practices 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling Measurement Practices to Evaluate Sales & ROI Impact Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation
  • 10.
  • 11. Surveys BzzAgent deploys pre and post campaign surveys for every campaign
  • 12. Hierarchy of Social Measurement Practices 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling Measurement Practices to Evaluate Sales & ROI Impact Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation
  • 13.
  • 14. Coupons and Promo Codes BzzAgent campaigns typically include trackable coupons / promo codes Redemption Averages
  • 15. Hierarchy of Social Measurement Practices 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling Measurement Practices to Evaluate Sales & ROI Impact Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation
  • 16.
  • 17. Test vs. Control BzzAgent campaigns can be measured through 3 rd party Matched Market Tests
  • 18. Test vs. Control BzzAgent campaigns can be measured through 3 rd party Matched Market Tests
  • 19. Hierarchy of Social Measurement Practices 1. Test vs. Control 2. Surveys 3. Couponing 4. Marketing Mix Modeling Measurement Practices to Evaluate Sales & ROI Impact Options for Measuring Sales Impact Vary in Sophistication / Relevance and Should Be Selected According to the Marketer’s Business Situation
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. Select 2009-2010 Clients CPG FOOD/BEV OTHER
  • 27.

Notas del editor

  1. BC
  2. BC
  3. BC
  4. BC
  5. BC
  6. BC
  7. BC/MF But our network is only part of the equation. Our methodology and technical platform really make it work. In simple terms, our process is comprised of three steps: Target: finding the right people to participate in BzzCampaign Engage: creating the online and offline experience that makes Agents product experts and motivates them to share Activate: the actual peer conversations, online and face to face. This process is supported by full organization to keep participation relevant and productive. Content is monitored for appropriateness and urgent product issues. All participation is tightly measured to show campaign reach and impact.
  8. MF
  9. MF
  10. MF
  11. MF
  12. MF
  13. MF
  14. MF
  15. MF
  16. MF
  17. MF
  18. SM
  19. MF
  20. MF
  21. SM
  22. SM
  23. BC
  24. BC/MF
  25. BC - ALL
  26. BC