Do you have questions about your S/4HANA initiative and how Celonis can help? Join us for part one of a special session where Celonis professionals will be on hand to listen to your concerns and suggestions. Then join us tomorrow at 3:30 PM for part two, where we'll discuss solutions! NOTE: This session is for existing Celonis customers Presenters: Dr. Pol Schumacher, Distinguished Data Scientist, Celonis Peter Budweiser, Data Scientist | Solution Engineer, Celonis Tina Menke, Data Science & Management Consultant

1. 1
S4/HANA Migration
Pol Schumacher, Distinguished Data Scientist, Celonis
Peter Budweiser, Data Scientist, Celonis
Tina Menke, Junior Data Scientist, Celonis Please use this link to give feedback during
the session:
https://goo.gl/forms/4ywuZDO5ikAAnw542

2. 1. Introduction
2. Challenges in the context of S/4 migration
3. Discussion: Challenges from your perspective
4. From challenges to use cases
5. Open discussion
Agenda

3. 44
PROBLEM STATEMENT
An IT system is only as good as
the processes that run on top of
it. After all, you can buy the best
golf clubs in the world, but your
game will still only be as good as
your swing.
Taken from:
Understand Your Processes to Ensure a Successful S/4HANA Migration, Whitepaper

4. 5
INTRODUCTION
simple, standardized, fast, automated
A
B
“Business as Designed”
How things should be
A
B
How things really are
complex, inefficient, slow, manual
“Day-to-Day” Reality

5. 1. Introduction
2. Challenges in the context of S/4 migration
3. Discussion: Challenges from your perspective
4. From challenges to use cases
5. Open discussion
Agenda

6. 77
CHALLENGES IN THE CONTEXT OF AN S/4 MIGRATION
LACK OF SKILLS
AND
KNOWLEDGE
INSUFFICIENT
PROCESS
DOCUMENTATION
UNCLEAN
MASTER DATA
BUDGET
CONSTRAINTS
COMPLEX LEGACY
LANDSCAPE
LACK OF
FUNCTIONALITY
HIGH
CUSTOMIZATION
NON-HARMONIZED
BUSINESS
PROCESSES

7. 1. Introduction
2. Challenges in the context of S/4 migration
3. Discussion: Challenges from your perspective
4. From challenges to use cases
5. Open discussion
Agenda

8. 99
LACK OF SKILLS
AND
KNOWLEDGE
INSUFFICIENT
PROCESS
DOCUMENTATION
UNCLEAN
MASTER DATA
BUDGET
CONSTRAINTS
COMPLEX LEGACY
LANDSCAPE
LACK OF
FUNCTIONALITY
HIGH
CUSTOMIZATION
NON-HARMONIZED
BUSINESS
PROCESSES
Which challenges do you see in relation to your
upcoming S/4HANA migration?
DISCUSSION: CHALLENGES FROM YOUR PERSPECTIVE
9

9. 1. Introduction
2. Challenges in the context of S/4 migration
3. Discussion: Challenges from your perspective
4. From challenges to use cases
5. Open discussion
Agenda

10. 1111
FROM CHALLENGES TO USE CASES
LACK OF SKILLS
AND
KNOWLEDGE
INSUFFICIENT
PROCESS
DOCUMENTATION
UNCLEAN
MASTER DATA
BUDGET
CONSTRAINTS
COMPLEX LEGACY
LANDSCAPE
LACK OF
FUNCTIONALITY
HIGH
CUSTOMIZATION
NON-HARMONIZED
BUSINESS
PROCESSES

11. 1212
LACK OF SKILLS
AND
KNOWLEDGE
UNCLEAN
MASTER DATA
BUDGET
CONSTRAINTS
COMPLEX LEGACY
LANDSCAPE
LACK OF
FUNCTIONALITY
NON-HARMONIZED
BUSINESS
PROCESSES
12
FROM CHALLENGES TO USE CASES
HIGH
CUSTOMIZATION
INSUFFICIENT
PROCESS
DOCUMENTATION

12. 1313
LACK OF SKILLS
AND
KNOWLEDGE
UNCLEAN
MASTER DATA
BUDGET
CONSTRAINTS
COMPLEX LEGACY
LANDSCAPE
LACK OF
FUNCTIONALITY
NON-HARMONIZED
BUSINESS
PROCESSES
13
FROM CHALLENGES TO USE CASES
HIGH
CUSTOMIZATION
INSUFFICIENT
PROCESS
DOCUMENTATION

13. 1414
PROCESS DOCUMENTATION WITH CELONIS
Celonis offers a standardized approach to consistently
document your processes in a high level of detail
DESCRIPTION
HOW DOES CELONIS SUPPORT?
HIERARCHY
EMEA
EU1
PROCUREMENT
INDIRECT PROCUREMENT
LEVEL 1
LEVEL 2
LEVEL 3
LEVEL 4
CREATE PURCHASE ORDER
ITEM_ME23N_B2_INTERFACE TO
CE2, RECORD GOODS
RECEIPT_ME52N_B2_OTHER,
RECORD INVOICE
RECEIPT_IW22_B2_BATCH,
CLEAR
INVOICE_F110_B2_OTHER, DUE
DATE PASSED_F110_B2_OTHER
CREATED BY
CELONIS
LEVEL 5
DESCRIPTION
• ERP systems are constantly adapted to keep up with evolving requirements, where each change entails
the creation or adaption of documentation
• Typically, a heterogenous author group is responsible for the process documentation, resulting in
documentation reflecting different conceptual mindsets
• Doing so, huge amounts of documentation which cannot be comprehended by project teams are
generated
• Documentation is based on what is thought to be done in the system, not on what really is done
• Celonis offers a standardized approach for low level process documentation, which can be used
to complement existing process hierarchies that have been created in a top-down approach
• It supports by giving a detailed analysis of how the processes are run on a high granularity (level
5) even incorporating information like document types, user types and used transaction codes
• By doing so, Celonis can bring full transparency on how processes are documented vs how they
are implemented vs how they are executed

14. 1616
LACK OF SKILLS
AND
KNOWLEDGE
UNCLEAN
MASTER DATA
BUDGET
CONSTRAINTS
COMPLEX LEGACY
LANDSCAPE
LACK OF
FUNCTIONALITY
NON-HARMONIZED
BUSINESS
PROCESSES
16
FROM CHALLENGES TO USE CASES
HIGH
CUSTOMIZATION
INSUFFICIENT
PROCESS
DOCUMENTATION

15. 1717
CUSTOMIZATION ANALYSIS OF CURRENT ERP
ANALYSIS OF Z-TRANSACTIONS
Celonis allows for a detailed assessment of where
customizations are used as a basis for usage in the new system
• Legacy ERP system contain a large number of custom transactions
• Transactions can be used for different purposes than originally designed for
• Deprecated transactions are still used
• Traditional statistics only provide the frequency of usage but not the scenario of usage
• Companies have a lack of understanding of where and how often custom transactions are used in their
processes
• Using Celonis an inspection of the usage of custom transaction and the related process
scenarios can be done
• Based on this analysis, a better risk assessment is possible, whether these customizations are
necessary for relevant business processes or whether they are just a legacy of the past
• Furthermore, by knowing the typical usage scenarios of specific transaction codes (at which
step are they used, what are common predecessors and successors) testing requirements can
be defined on a higher level of detail
DESCRIPTION
HOW DOES CELONIS SUPPORT?
CELONIS UNVEILS
THE USAGE OF
SYSTEM
CUSTOMIZATIONS

16. 1. Introduction
2. Challenges in the context of S/4 migration
3. Discussion: Challenges from your perspective
4. From challenges to use cases
5. Open discussion
Agenda

17. 20
LACK OF SKILLS AND
KNOWLEDGE
UNCLEAN MASTER
DATA
COMPLEX LEGACY
LANDSCAPE
LACK OF
FUNCTIONALITY
20
• How are you planning to use process mining in the context of an S/4 migration?
• Which Celonis use cases do you have in mind?
• Did you already tackle challenges regarding S/4 by using Celonis?
• …
OPEN DISCUSSION

18. Thank you!

19. 2323
FIT GAP ANALYSIS OF BLUEPRINT
Clear visibility of key deviations and their root causes and
possibility to deep dive in dedicated analyses
• After the As-Is Analysis is completed a first version of a blueprint ist developed based on best practices
• For this blueprint a fit gap analysis needs to be conducted to test it on the current implementation and
identify deviations
• Based on the identified deviations the blueprint has to be refined or reinforced in the roll-out and plan
change management
• Finally, the root causes for unwanted deviations need to be identified and tackeld
• Identify deviations from business process blueprint and find out which process steps cause
conformance violations
• Quickly view the impact of non-conformance on throughput time and other KPIs
• Track the rate of conformance of the current implementation to the blueprint throughout the
template development phase
• Run automatic root cause analysis for each violation with powerful machine learning algorithms
DESCRIPTION
HOW DOES CELONIS SUPPORT?
Refine business
process blueprint
Reinforce blueprint in roll-out
and plan change management
AUTOMATED FIT GAP ANALYSIS

20. 2424
FIT GAP ANALYSIS OF TEMPLATE
Clear visibility of key deviations and their root causes and
possibility to deep dive in dedicated analyses
• After the template design is completed S/4HANA is rolled out
• During the roll-out phase a fit gap analysis needs to be conducted to test the designed template on the
new implementation and identify deviations
• Based on the identified deviations the template has to be refined or all users of the system need to be
retrained
• Finally, the root causes for unwanted deviations need to been identified and tackeld
• Identify deviations from designed template and find out which process steps cause
conformance violations
• Quickly view the impact of non-conformance on throughput time and other KPIs
• Track the rate of conformance of your actual process to the blueprint throughout the entire roll-
out and post migration phase
• Run automatic root cause analysis for each violation with powerful machine learning algorithms
and optimize the newly defined processes based on these findings
DESCRIPTION
HOW DOES CELONIS SUPPORT?
Refine designed
process template
Retrain users and plan
change management
AUTOMATED FIT GAP ANALYSIS

21. 2525
HYPERCARE SUPPORT AND USER ENABLEMENT
HYPER CARE SUPPORT
Speed up the Hypercare period by enabling of users to improve
their user behavior by themselves
• The hyper care period refers to the phase between the roll-out of S/4HANA and the start of the
productive usage
• This go-live phase involves many unpredictable risks – like no/slow user adoption, technical problems
or missing functionalities - and is crucial for the success of the entire migration project
• Thus, there is intensive IT- and expert support provided during the hypercare period to ensure
adoption by users and the success of S/4HANA migration
• Monitor the adoption to S/4HANA with real-time process visualization and analysis
• Find the root causes behind deviations from the developed template
• Support every employee in conducting the new processes in the right way in the
S/4HANA system
• Personalize the communication of the incorrect use of templates
• Enable employees to track their transactions and execute actions directly in the source
system
DESCRIPTION
HOW DOES CELONIS SUPPORT?
Action Engine
 Continuous and autonomous data analysis
for root cause analysis of deviations
 Personalized communication of relevant
findings and details
 Supports taking the right action
in the S/4HANA System
Tackle fequent deviations from
developed templates proactively

22. 2626
CONTINUOUSLY MONITOR AND IMPROVE PROCESSES
CONTINUOUS IMPROVEMENT CYCLE
Celonis supports continuous process monitoring and
improvement in a post migration scenario
• In the post-migration phase it needs to be checked whether the new processes are run the way they
are supposed to by continuously monitoring the new processes
• During that stabilization phase of standardized processes it is essential to react to unanticipated
process loops, to incorrect user hand-offs, etc.
• 100% process transparency and self service analytics are necessary to identify inefficiences,
continuously analyze and optimize the processes
• Reduction of manual process interventions, esp. document changes
• Increase of process automation for selected process activities
• Optimization of process cycle times, e.g. time to invoice, payment term adherence, etc.
• Benchmarks between entities implies a more efficient driven organization
• High process quality ensures high customer satisfaction leading to increased revenue
DESCRIPTION
HOW DOES CELONIS SUPPORT? Iterative model for
operational excellence
Identify
Opportunity
Control &
maintain
Devise & Implement
Improvement Plan
Analyze
Drivers