Smart Solutions Pvt. Ltd. is an IT consulting and technology services company with 23 years of experience and 39,000 employees across 21 countries. The company provides efficient and future technologies to the public sector. For the Punjab State Electricity Board, Smart Solutions identifies five core modules for improvement: 1) GIS for customer indexing and asset mapping, 2) meter data acquisition and energy audits, 3) billing, collections, connections and disconnections, 4) web self-service and security, and 5) customer care. The proposed solutions aim to automate processes, increase flexibility and reliability, reduce costs and improve customer satisfaction by leveraging sensors, cloud technologies and centralized databases.

1. Smart Solutions Pvt.
Ltd. Energizes the
Processes….

2. Company Overview
• Company Name: Smart Solutions Private Ltd.
• 23 Years of experience in IT consulting and Technology services
• 39000 employees in 21 countries across the world
• Clientele Base: Walmart, Flipkart, Nike, Kirloskar Ltd., Finolex, TATA Steel,
Reliance Power Technologies Ltd and others
• We provide the efficient and future technologies to the Public Sector
• Our past Success in the same category project achieved ROI of 38.34% and
Cost Optimization of 27.14%

3. Our Geographical Presence

4. Value Proposition
• Understands Customer Requirement
• Trusted Solution Provider
• Maintains Transparency & Integrity
• Certainty in Delivery at agreed Timeline
• Expertise in customizing standard solutions
• Project Planning by experienced professionals
• Thorough analysis of the project to reduce overall threat
• Risk Mitigation
• Various satisfied customers
• Regular meetings and updates
• High involvement of client
• Assured Maximum ROI and Cost Optimization
• High performance considering time/money constraints
• Highly standard mechanism of optimization
• Expertise and experienced in customizing the solutions

5. BENEFITS
We have strong support and High
Technology Infrastructure
Getting access to our exclusive
Product Documentation and
Extensive Knowledgebase
Access to our large Customer
Base
Industry leaders in providing
most optimum margin on the
deal
Consulting solutions Pre and Post
Implementation
Best in class solution provider

6. Standard Procedure
• Identification of client need and requirement
• Proposal of an overall feasible solution
• Stating the scope and limitations of the project
• Providing Cost- Benefit Analysis
• Defining proper timelines and deliverables
• Resource requirement and allocation
• Determining the hardware and software requirements
• Identifying Risk prone areas and resolving them
• Providing high quality service
• Suggesting in selection of ITIA

7. Modules and Proposed Solutions

8. FIVE CORE MODULES IDENTIFIED
1. Geographic information system-GIS (Customer Indexing/ Asset Mapping/ Integrated
Network Analysis)
2. Meter Data Acquisition/ Energy Audit
3. Billing/Collection/New Connection/Disconnection
4. Web Self Service/ Security/ MIS
5. Customer Care

9. PSEB OVERALL PROCESS:

10. GIS AS-IS PROCESS
• A well equipped GIS will store and map a vast amount of information about the organisation’s
electric, gas, and water systems, as well as outside plants

11. GIS TO-BE PROCESS

12. • To mitigate the over-heating problem by removing the process of capturing data by the handheld
device
• PSEB should use a sensor, having a chip inbuilt in it, to capture the overall load loss
• Load loss correspondingly would lead to the heat generation and thus the chip inside the sensor
will get triggered
• No need of any manual intervention- once heat reached threshold, data will be sent to Centralise
data base
Objectives of the To Be process

13. ENERGY AUDIT AS-IS PROCESS

14. ENERGY AUDIT TO-BE PROCESS

15. • Manual visits to the customer’s place to carry out the audit process wont be needed thus reduce
cost to a huge extent
• Increase flexibility
• Each meter box (present at the customer’s location) will have an integrated chip inside it
• Chip would be programmed:
o To record the data at the starting of every month
o To collect data at the end of every month
o To calculate how much usage has happen and accordingly send that data to the central
databse
Objectives of the To Be process

16. LING/NEW CONNECTION/DISCONNECTION AS-IS PROCESS
The whole module is broken down into 3 parts– New Connection, Billing and Disconnection

17. BILLING/NEW CONNECTION/DISCONNECTION TO-BE PROCESS

18. • Database failures, slow billing process and loss of customer’s data lead to customer
dissatisfaction and increases maintenance cost.
• AS-IS process of PSEB’s billing system should be moved to cloud technology
• Removing physical database and implementing Cloud architecture will make system
much more flexible, robust, secure and reliable
• This would reduce the no. of customer complaint
Objectives of the To Be process

19. MIS AS-IS PROCESS

20. CUSTOMER CARE AS-IS PROCESS