Did you know that the City of Columbus is offering FREE courses to Small Businesses & their employees? Well, WE ARE! Please see the attached brochure for information if you own or work for a small business in the City of Columbus. We are a proud supporter of Small Businesses and are excited to have the opportunity to meet the training needs of this very special population. Contact us today at CTD@columbus.gov or call 614-645-2851 for more information!

1. Course Offerings
July - September 2013
City of Columbus
Mayor Michael B. Coleman
Department of Human Resources
Chester C. Christie, Director
Jacquilla Bass, Deputy Director
Citywide Training and Development
Drema Kirkling, Citywide Training Manager
Abbie Amos, Citywide Training Coordinator
Kris Cannon, Enterprise Training Coordinator
Ric Morrison, Registrar/Training Assistant
All classes held at 1111 E. Broad St., Suite LL01 Columbus, Ohio 43205, unless
otherwise specified. Please contact us at 614-645-8294 with any questions.
For Small Businesses in & around Columbus

2. 1
Have you heard the
news???
The City of Columbus is now offering FREE
training courses for Small Business owners and
their employees!
Small-business owners and their employees soon may be sitting next to city of Columbus workers in
classes to help them brush up their on-the-job skills.
As part of its efforts to help small companies, Columbus City Council has launched a pilot program
that will let employers and their workers take classes for free at the city’s training center in the Jerry
Hammond Center off East Broad Street.
The classes will be offered first-come, first-served to businesses with five to 50 employees, said
Councilwoman Priscilla Tyson. They are expected to begin in June. “We have great training for city
of Columbus employees,” Tyson said, “and see this as an opportunity to open these classes to small
businesses. People can come in and get what is needed.”
**Update – now businesses with 1-50 employees can take part in this training during the pilot
program through the end of 2013!
The training center offers about 400 classes and served more than 4,000 city workers last
year, said Drema Kirkling, Columbus’ citywide training manager. The center has three fulltime
employees, a part-timer and 12 instructors. The classes include training focused on so called soft
skills such as effective communications, creative thinking, time management, team building and
problem solving. There also is training for Microsoft computer programs as well as career
development, frontline management and leadership.
“It will be a wonderful opportunity for us to offer classes to small businesses,” Kirkling said.
“A lot of times small businesses don’t have the money to get training, especially for soft
skills.”
City Council earmarked $10,000 for the pilot as part of its plan to boost work-force development in
Columbus, Tyson said. The broader effort includes providing an extra
$400,000 for work-force programs this year. Tyson said the need for training opportunities was
identified during a series of small business roundtables held by City Council. She thinks providing free
access to city classes can have a big impact on small businesses while effectively managing taxpayer
money.
“Our investment in easier access to training will help businesses reinvest more into their
companies and their employees,” Tyson said. “It’s good for small business and that’s good
for Columbus’ economy.”
~excerpt from Business First article written by Jeff Bell & published April 12, 2013.

3. 2
 Have you been trying to figure out a way to make your money grow?
 Have you been wondering if you have adequate protection in case something happens
to you or a loved one?
 Do you think to yourself there has to be a way to help you stop living paycheck to
paycheck?
If you answered yes to any or all of these questions, then THESE SEMINARS ARE FOR YOU!
Citywide Training has partnered with Skylight Financial Group and OPERS to
bring you “Five Key Areas of Financial Planning”.
Discover how to take control of your finances in our Lunch & Learn
series, held every Tuesday, July 16 – August 13, 2013,
from 12pm – 1pm. *Bring your own lunch – food is not provided
July 16 – Financial Position (Session 2074)
 Track your current income and expenses
 Manage your debt
 Project your current net worth, income and expenses.
July 23 – Retirement Planning – Overview provided by OPERS - (Session 2079)
July 30 – Adequate Protection (Session 2075)
 Provide for survivors in case of premature death
 Help protect a portion of income lost if disabled and your ability to pay off
outstanding debt
August 6 – Wealth Accumulation (Session 2077)
 Strategies to create & maintain cash reserve strategies
 Provide for education expenses and/or buying a home
August 13 – Tax Reduction Strategies (Session 2078)
 Minimize federal & state taxes
 Protect against future tax liabilities

4. 3
Career Development Series 6209
Become every employer’s dream job candidate by defining, developing
and presenting the best ‘YOU’ possible. Employers constantly face the
challenge of finding and surrounding themselves with ideal employees
who will be very productive with the least amount of supervision.
Come participate in this six-week training series and you will develop
many necessary skills to set yourself apart from others in the current job
market. No matter what your job is or whether you are at the mid - or
executive level of your career - there is something to learn. If you are currently looking for work due
to being outplaced/outsourced, or if you are considering either a career move or continued upward
mobility, the Career Development Training Series is for you. This series is also open to the public.
*Completion of all 6 sessions is required to receive acknowledgment at the Mayor’s Awards in 2014.
Date: Every Thursday August 22 through September 26
Time: 8:00 a.m. – 4:00 p.m.
Aspirations and Strategies: 6209 (Session
634) - August 22
This course helps participants define career
aspirations, develop career goals, create
career strategies, identify personal
preferences, develop skills for career
advancement, explore career options, and
evaluate a career.
Resume Writing and Building Your Job
Portfolio (Session 640) – Sept. 12
Do it right the first time. This training
guides the participant through a
systematic approach to developing and
presenting effective, eye-catching
resumes.
Getting Prepared for the Job Search: 6210
(Session 636) – August 29
While looking for work can be an exciting
time, it can also involve fear and discomfort
about change and the unknown. This
workshop will help participants determine
what their skill set is made up of, the kind of
work that is important and realistic to include
in their search, and how to get started.
Interviewing Skills/Mastering the
Interview: 6213 (Session 642) – Sept. 19
Today's employers are committing
considerable time and resources to
recruiting and interviewing. This course
assists the participants to demonstrate
and describe how their knowledge and
experiences required for the job can
benefit the employer.
Moving from Job to Career (Session 638) –
Sept. 5
The MBTI® (Myers-Briggs Type Indicator)
instrument is designed to help you understand
your unique personality and the way you relate
to others. Choosing a job or changing a career
can be a major life transition. If you are
exploring new career options, you will need to
ask yourself two questions: What do I want to
do? And, how do I get there from here? Take
this course to get answers while applying
lessons learned from your MBTI results.
Building your Business Acumen-Business
Etiquette: 6214 (Session 644) – Sept. 26
In today’s world, business demands more
than keeping your nose to the grindstone
and your ear to the ground. You need
business savvy and the ability to establish
yourself in a credible manner. A faux pas
at the wrong time can damage your
career.
FREE!!! Tell all of your friends!

5. 4
Frontline Supervision* 8071
This five-module supervision series provides new supervisors with the necessary technical skills
and knowledge to become an effective leader and coach. *You may attend 1 or more of the
courses in this series.
Target Audience: Supervisors and managers
Dates: Every Tuesday September 10 through October 8, 2013
Time: 8:00 a.m. – 3:00 p.m.
Cost: $119 public (per class) or
Entire Series cost: $475 public (a savings of $120!)
Fundamentals of Supervision: 8071
The frontline supervisor may be a
worker's only link with higher
management. The way you manage
determines how productive and effective
your work unit will be in contributing to
the goals of the Columbus Covenant. This
course helps new supervisors become
familiar with City-specific supervisory
responsibilities.
Date: September 10
Building Effective Teams: 8074
Do you want to effectively managing
and/or work with a team? Come see how
personalities can influence your team.
Identify common team conflicts and learn
ways to avoid problems. Brush up on
your speaking and listening skills while
reviewing team effectiveness.
Date: October 1
Organizing and Planning: 8072
How does a new supervisor react when
missing a scheduled appointment or
misplacing a phone number? Angry?
Frustrated? For many, a lack of
organizational skills causes havoc at work
and at home. Planning and
organizational skills are vital to a
supervisor’s success.
Date: September 17
Workplace Communication: 8075
Why is communication so important?
Let’s face it - we create an impression on
others whether in person, on the phone,
or via written communication. Your
communication skills reflect your
professional image and that of the City of
Columbus. Come explore how to express
yourself clearly and accurately.
Date: October 8
Coaching Skills: 8073
New supervisors need to understand the
importance of coaching. Come engage in
interactive skill practice, receive targeted
feedback, and leave with a plan that will
enhance performance back on the job.
Date: September 24
Rated as “An awesome series for new
supervisors.” – Linda L., former COC
employee.

6. 5
Grief and Loss OPT9024 (Session 2015)
Everyone must deal with loss. Employees left alone to deal with their grief often feel isolated
and unsupported in the work environment. This program will look at various types of loss,
identify what co-workers can expect after a loss, explore the grief process and provide
guidelines for appropriate support.
Target Audience: Open Time: 8:30 a.m. – 9:30 a.m.
Date: July 11, 2013 Cost: $29 public
Understanding Alzheimer’s/Dementia OPT6229 (Session 2016)
It’s extremely painful to watch those we love lose their memory, engage in uncharacteristic
behavior and/or lose their ability to recognize family and friends. It’s common to feel helpless
and powerless when helping someone who is dealing with the symptoms of dementia or
Alzheimer’s. Come gain a better understanding of these conditions, discover what treatments
are available and explore the impact on the family.
Target Audience: Open Time: 9:45 a.m. – 10:45 a.m.
Date: July 11, 2013 Cost: $29 public
Estate Planning-Assisting Parents to Navigate the Healthcare System 8311 (Session 1926)
No matter how large or small an estate may be, an estate plan works to protect individual
assets and provide for the family should a person no longer be able to care for themselves and
pass away. Learn how a will, a power of attorney designation, a living will, and/or an advance
medical directive give families the foundation for a solid estate plan. This training also provides
an overview of the financial, medical, and residential issues facing our aging parents. Tips will
be provided to assist caregivers and guide them through the maze of information and options
available in planning and decision-making for the future.
Target Audience: Open Time: 1:00 p.m. - 4:00 p.m.
Date: July 11, 2013 Cost: $59 public
Assertive Communication EAP5006
Are you concerned about your self-esteem and want to become less passive and more
assertive? Come develop skills and styles that will help you earn respect while learning to voice
your opinion with confidence.
Target Audience: Open
Dates: July 16, 2013 (Session 1979)
or
September 26, 2013 (Session 1980)
Time: 1:00 p.m. - 4:00 p.m.
Cost: $59 public

7. 6
Dealing with Difficult People OPT8013 (Session 2017)
Everyone has to cope with difficult behaviors. This program identifies some
difficult behaviors persons deal with in both their personal and work lives.
Participants will receive specific guidelines about interacting and coping
with these behaviors in everyday life.
Target Audience: Open Time: 1:00 p.m. – 2:00 p.m.
Date: July 17, 2013 Cost: $29 public
Meeting the Challenge/Difficult Customers OPT8024 (Session 2018)
In today’s service-oriented economy, providing excellent customer service is of paramount
importance. While many good customer service training programs abound this program takes a
specific focus: How should an employee respond when a customer is unduly demanding, rude
or potentially violent? This program provides tips on communication skills employees need to
defuse tense situations.
Target Audience: Open Time: 2:15 p.m. – 3:15 p.m.
Date: July 17, 2013 Cost: $29 public
Leading Through Change (New half-day format) 7316 (Session 2086)
Change management is the art and science of guiding an organization and its people through
the predictable transitions from current reality to a preferred future position. Change manifests
in various forms with diverse results and emotions, but there are two things that you can count
on: Change won't go away; it will only increase and you and the people around you need to
learn to embrace change. In this program you will learn to identify different reactions to change
so you, as a supervisor, will be better prepared to guide employees through workplace change.
Target Audience: Supervisors and Managers Time: 8:00 a.m. – 12:00 p.m.
Date: July 18, 2013 Cost: $79 public
Anger Management EAP8001
Do you get angry at inappropriate times? Do you express your anger in a destructive manner? Learn to
communicate more effectively by spotting potential anger-producing situations before they escalate.
Use class time to productive positive ways to disagree with others and master strategies for coping with
anger. Participants must attend all three classes in sequence.
Target Audience: Open
Dates: July 19, July 26 and August 2, 2013 (Sessions 1989, 1991, 1992)
or
Sept. 4, Sept. 11 and Sept. 18, 2013 (Sessions 1998, 1999, 2000)
Time: 2:30 p.m. - 4:00 p.m.
Cost: $59 public

8. 7
Conversational Spanish – Customer Service 5021
Do you interact with individuals who speak Spanish? Would acquiring
basic Spanish communication skills be beneficial to you? This eight-week
course will help you become more adept at communicating with Spanish
speakers.
Each session will build upon information presented in the preceding
session. Participants will study elements of Spanish with emphasis on
spoken language; learn simple phrases in order to converse on a basic level; develop an
understanding of cultural do’s and don’ts and acquire idiomatic expressions.
One to two hours of study per week outside of work time is highly suggested. This interactive
class is taught in 95% Spanish and is designed for employees with no Spanish experience.
Target Audience: Anyone interested in developing basic conversational Spanish skills
Dates: Every Tuesday and Thursday, July 23 – August 14
Time: 8:00 a.m. – 10:00 a.m.
Cost: $199 public
Motivating Your Workforce 8312 (Session 2068)
It’s no secret. Employees who feel they are valued and recognized for the work they do are
more motivated, responsible, and productive. This workshop is designed to help supervisors
and managers create a more dynamic, loyal, and energized workplace. Participants must
attend both dates in sequence.
Target Audience: Open Time: 8:00 a.m. – 12:00 p.m.
Date: July 23 and July 30 Cost: $119 public
Creative Thinking OPT6211 (Session 2019)
This lively, highly interactive session encourages participants to think “outside the box.”
Employees will have fun as they learn how to break out of self-limiting patterns of thinking and
begin to use their own creative process.
Target Audience: Open
Date: July 24, 2013
Time: 8:00 a.m. – 10:00 a.m.
Cost: $39 public

9. 8
Cultural Competency & Inclusion (New half-day format!) 8307 (Session 2070)
Awareness and acceptance of difference within an organization creates an
environment of cohesion and collaboration; two essential components in
order to be productive. In this course participants will identify the
components of cultural competencies and work together to create a
cultural competency profile including personal goals to empower
individuals to practice acceptance within their environment. Participants
will leave this course with more understanding of other cultures and
traditions, while also learning positive techniques to generate awareness
within their work group.
Target Audience: Open Time: 8:00 a.m. – 12:00 p.m.
Date: July 24, 2013 Cost: $119 public
Getting Things Done (New class!) 8313 (Session 2071)
Successful implementation of a project or initiative is founded not only on careful planning, but
on the knowledge of what it will really take to "make things happen". This course covers the
best strategies for effective implementation of critical work goals. Learn the keys to implement
your project, team, and individual tasks for maximum efficiency. Explore strategies to establish
priorities to drive success, and build plans to produce actionable outcomes. Discover how
motivating yourself and others to become engaged and accountable leads to achieving
measurable results.
Target Audience: Open Time: 8:00 a.m. – 12:00 p.m.
Date: July 25 Cost: $79 public
Getting Started with Your Company’s Facebook Page Session 2088
Beginner level workshop for users familiar with the Facebook social network and ready to
create or enhance a Company Page for their business (or department). This step-by-step
workshop takes users through the process of creating a Facebook company page, analytics of
the page, the unique URL, apps and their uses, and much more. This is a New Class!
Target Audience: Open Time: 8:00 a.m. – 12:00 p.m.
Date: July 30, 2013 Cost: $79 public
Stress Management EAP9048 (Session 1994)
Do you need to become more familiar with the emotional, behavioral and physical warning signs of
stress? Come learn to identify personal stressors and incorporate practical and productive coping skills.
Explore how to use cognitive and physical techniques for managing stress on the job.
Target Audience: Open Time: 1:00 p.m. – 4:00 p.m.
Date: July 30, 2013 Cost: $59 public

10. 9
Challenging Negative Attitudes (New half- day format) 7230 (Session 2072)
This course explores how to challenge individual negativity as well as how to protect yourself
from the negativity of others. Come discover how to build optimistic responses to negative
situations by learning to coach yourself and others through behavioral models. Learn how
negative norms become entrenched in an organization, department or team and how to create
a more positive working environment.
Target Audience: Open Time: 8:00 a.m. – 12:00 p.m.
Date: July 31, 2013 Cost: $79 public
Coping for Caregivers OPT9074 (Session 2020)
Modern medicine has worked miracles. As a result, elders tend to live longer; however, the
chances of chronic illness or decreased functional capacity rise. As a person moves into middle
adulthood, they may be called upon to provide or arrange care for an aging parent or loved
one. This program is for those currently facing this situation or for those anticipating what lies
ahead.
Target Audience: Open Time: 8:00 a.m. – 10:00 a.m.
Date: July 31, 2013 Cost: $29 public
Art of Listening EAP5005 (Session 1996)
Discover your poor listening habits and techniques to correct them.
Learn to listen more effectively in a short period of time and practice
listening in a lab situation. Also investigate using silence as a means
of communication and learn to identify verbal turn-offs.
Target Audience: Open Time: 1:00 p.m. – 4:00 p.m.
Date: August 6, 2013 Cost: $29 public
Project Management 8034 (Session 2089)
This one-day program is the most practical and comprehensive introduction to the many facets
of project management. From planning to scheduling, budgeting to risk management, it's all
right here. Learn what it takes to stay on top of deadlines and expenses and ways to rebound
quickly from surprises and setbacks. But most importantly, gain advanced communications
skills to get ideas, instructions and requests across quickly and accurately.
Target Audience: Open Time: 8:00 a.m. – 4:00 p.m.
Date: August 6, 2013 Cost: $119 public

11. 10
Building Motivation and Morale OPT6030 (Session 2021)
Minimizing workplace negativity is a must if you want to begin to understand what motivates
people. Become aware that your management style can make a huge difference in motivating
employees and increasing productivity. Practice problem-solving skills.
Target Audience: Open Time: 8:00 a.m. – 10:00 a.m.
Date: August 7, 2013 Cost: $29 public
LinkedIn – Let’s Get Started (New class!) 9200 (Session 2093)
Beginner level workshop that walks users through the process of account set-up, alongside
detailed explanation of various LinkedIn features, their purpose, and potential uses for those
features. Additional topics include best practices of summary statements, app uses and
integration, joining groups, and much more!
Target Audience: Open Time: 8:00 a.m. – 11:30 a.m.
Date: August 7, 2013 Cost: $59 public
Goal Setting for Success 8239 (Session 2076)
Attainable goals keep you and your coworkers moving in the
right direction. Many times goals are identified correctly but
poorly accomplished because of lack of planning and strategy
regarding how the goal will be achieved. This goal setting
course digs deep into the goal setting process. Participants
will discover how to conduct a SWOT Analysis, practice
writing measurable goals and strategize the best approach to
make goals a reality.
Target Audience: Open
Date: August 8, 2013
Time: 8:00 p.m. – 12:00 p.m.
Cost: $79 public
Negativity in the Workplace OPT8084 (Session 2023)
Come learn to identify ways negativity surfaces in the workplace and recognize the relationship
of workplace change to negative behavior and interaction. Spend time focusing on how to be
productive and positive.
Target Audience: Open Time: 8:30 a.m. – 9:30 a.m.
Date: August 13, 2013 Cost: $29 public

12. 11
Creating Passion OPT6210 (Session 2022)
Come explore energizing yourself while becoming self-motivated and creating a productive
work environment. Also explore the value of goal-setting and recognizing the source of your
passion while becoming skilled at inspiring other to do their best.
Target Audience: Open Time: 9:45 a.m. – 10:45 a.m.
Date: August 13, 2013 Cost: $29 public
Dirty Little Secrets that Negatively Affect the Workplace (Session 2090)
Do you ever wish training would address what really goes on at work? The
people problems that nobody wants to talk about? The people who
create obstacles? Or people who are obstacles themselves and prevent
you from doing your best work? This course confronts those people
problems head-on and gives you solutions and strategies for staying
positive and productive among "toxic" people and situations.
Target Audience: Open
Date: August 14, 2013
Time: 8:00 a.m. – 4:00 p.m.
Cost: $119 public
Civility in the Workplace 8235 (Session 2091)
It sounds so straightforward - Be nice to others. But is it really? It is not always a given that you
will like the people that you work with, but it is important to understand the value of being civil
to one another. In this course, participants will identify different types of disruptive behavior,
techniques and approaches to overcome conflict, bullying and rudeness. They will create and
implement organizational communication strategies to redefine the organizational culture into
one of trust and teamwork. This course allows participants to practice
techniques for conducting productive meetings and one-on-ones, as
well as build effective incentive programs to enhance employee
motivation. Participants must attend both sessions in sequence.
Target Audience: Open
Date: August 14 and August 21
Time: 8:00 a.m. – 12:00 p.m.
Cost: $119 public

13. 12
Email Etiquette (New half-day format!) 2203 (Session 2073)
Do you use all capital letters? Is using correct punctuation necessary when composing emails?
Why is a subject line necessary for effective correspondence? Is your email clearly understood
by the reader? Come attend and learn the most popular e-mail etiquette rules. FYI - This class
does not include instruction on Microsoft Outlook; however, it is a class on how to present
yourself professionally through e-mail. Participants will develop skills to become an effective
writer and reader/manager of e-mail.
Target Audience: Open Time: 8:00 a.m. – 12:00 p.m.
Date: August 15, 2013 Cost: $79 public
Public Sector Management EAP8272 (Session 1997)
Public sector supervisors and managers enjoy unique challenges and opportunities in trying to
get the job done. Performance management, customer service and workplace conflict all
present special challenges and can benefit from some fresh thinking. If the goal is a customer-
focused, productive, high-morale workgroup committed to the City’s mission, what are the best
roles for a supervisor or manager?
Target Audience: Supervisors and Managers Time: 1:00 p.m. - 4:00 p.m.
Dates: August 15, 2013 Cost: $59 public
Negotiating (New half-day format!) 7314 (Session 2080)
Learn the basics of negotiations. This course covers how to identify objectives and variables,
establish negotiation requirements, research the other party, determine concessions, formulate
a plan for agreement, and determine the logistics of a negotiation. Course activities also cover
guidelines for conducting a successful negotiation while facilitating communication, specific
questions a person should ask and appropriate responses, and
situations that require a specific negotiation style.
Target Audience: Supervisors and managers
Date: August 21, 2013
Time: 8:00 p.m. – 12:00 p.m.
Cost: $79 public
Building Trust in the Workplace OPT6208 (Session 2024)
Come explore characteristics of a healthy workplace, examine behaviors that undermine trust,
and determine personal strategies for building trust with your coworkers. Improve your work
environment!
Target Audience: All employees Time: 1:00 p.m. – 4:00 p.m.
Date: August 21, 2013 Cost: $59 public

14. 13
Home Buyer Education (Back by popular demand!) 8056 (Session 2055)
The Homeport Housing Advisory Center offers 8 hours of HUD Certified home buyer education.
Classes prepare you for homeownership. Topics covered include: budgeting and credit, loan
products, home inspection and the closing process. Participants must attend both sessions in
sequence.
Target Audience: Anyone interested in buying a new home
Date: August 22 and August 29
Time: 8:00 a.m. – 12:00 p.m.
Advanced Negotiating Tactics (New targeted module!) 7314 (Session 2081)
Learn how to gain control in a negotiation, use various negotiation tactics, and deal with
unethical negotiation tactics.
Target Audience: Supervisors or Managers Time: 10:00 a.m. – 12:00 p.m.
Date: August 28, 2013 Cost: $39 public
Business Writing 5217 (Session 2065)
Writing is a critical workplace skill. Your final written product represents the importance of the
task or project you’re working on and can create a powerful, positive image with words. Come
discover tips and techniques for preparing documents, learning to target specific readers,
addressing active voice, writer’s block, editing and proofreading.
Target Audience: Open Time: 8:00 a.m. – 12:00 p.m.
Date: August 28, 2013 Cost: $79 public
Improving Processes OPT9099 (Session 2026)
If you want to deliver the best work product you can as efficiently as possible, come listen and
learn to identify the basic components of a process and differentiate between core and support
processes. Recognize key process improvement principles and how to apply a variety of process
improvement tools.
Target Audience: Open Time: 8:00 a.m. – 10:00 a.m.
Date: August 28, 2013 Cost: $29 public
FREE!

15. 14
Creating Win-Win Dialogues OPT5007 (Session 2025)
Did you know that ineffective speaking skills can hamper communication? Learn ways to create
rewarding dialogue through effective communication and identify different channels of
communication.
Target Audience: Open Time: 10:15 a.m. – 11:15 a.m.
Date: August 28, 2013 Cost: $29 public
Balancing Work and Home OPT8005 (Session 2027)
Competing workplace and personal demands in our
complex lifestyle stir feelings of guilt and turmoil. Come
learn strategies for determining priorities and creating
balance in your life by determining sources of stress;
taking a fresh look at personal values and choices and
learning to manage multiple demands.
Target Audience: Open
Date: September 4, 2013
Time: 9:00 a.m. – 10:00 a.m.
Cost: $29 public
Managing Change OPT9102 (Session 2028)
Supervisors face a double challenge during workplace transition. As employees, they’re affected
by the change, and as supervisors, they must lead their personnel through the transition. Come
examine critical elements that contribute to positive morale and how those elements are
affected during change. Become acquainted with transition strategies for both you and your
employees.
Target Audience: Open Time: 10:15 a.m. – 11:15 a.m.
Date: September 4, 2013 Cost: $29 public
Respect and Positive Interaction OPT8037 (Session 2029)
Co-workers who demonstrate integrity and respect in their interactions help cultivate a positive
and successful working environment. Then, whey doesn’t everyone get a long in the workplace?
It isn’t easy to maintain harmony, even in one’s personal life. This training introduces
communication skills and other behaviors that promote respectful, open ways of relating,
settling differences and working as a team.
Target Audience: Open Time: 8:30 a.m. – 9:30 a.m.
Date: September 11, 2013 Cost: $29 public

16. 15
MBTI & Your Emotional IQ 8094 (Session 2092)
The MBTI (Myers-Briggs Type Indicator) instrument is designed to help you understand your
unique personality and the way you relate to others around you. Discover what your
personality has to do with your Emotional IQ. The MBTI instrument is backed by thousands of
research studies and has been found to be both reliable and valid in assessing personality.
Target Audience: Open to everyone who wants to learn more about themselves & others.
Date: September 11, 2013
Time: 8:00 a.m. – 4:00 p.m.
Cost: $119 public
Grammar 5204 (Session 2082)
Correct grammar usage helps promote clear communication and mistakes can be costly both in
professional development and for the City’s image. Writing concise, clear and error-free
sentences is definitely the goal; however, one cannot learn everything about grammar in one
day. Come refresh your memory about sentence structure, parts of speech, punctuation, slang,
etc. and take home grammar reference sheets. Participants must attend both sessions in
sequence.
Target Audience: Open
Dates: September 12 and September 19, 2013
Time: 8:00 a.m. – 12:00 p.m.
Cost: $119 public
Healthy Relationships OPT6214 (Session 2030)
People often pay the least attention to the relationships that mean the most. What if that lack
of attention – and care – threatens those relationships? This program focuses on the
characteristics of healthy relationships. Participants will learn tools to help communicate the
investment they are willing to make to have healthy relationships with the significant people in
their lives.
Target Audience: Open Time: 1:00 p.m. – 2:30 p.m.
Date: September 18, 2013 Cost: $29 public
Marketing and Sales (New two half-days format!) 6220 (Session 2084)
A small marketing budget doesn’t mean you can’t meet your goals and business objectives –
you just have to be more creative in your marketing tactics. This workshop will show you how
to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies
to improve sales, develop your company’s image, and build your bottom line. Participants
must attend both sessions in sequence.
Target Audience: Open Time: 8:00 a.m. - 12:00 p.m.
Dates: September 19 and September 26
Cost: $119 public

17. 16
Social Media Accounts Management (New class!) 9300 (Session 2094)
More accounts, more problems - learn to use HootSuite to manage multiple accounts.
Intermediate/Advanced workshop identifying the various online tools available to users who
manage multiple social media accounts, analytics overview and much more. Bring your lunch
and come join us for an afternoon full of information and prepare to be enlightened.
Target Audience: Open to anyone who manages social media accounts
Date: September 25, 2013
Time: 12:00 p.m. – 4:00 p.m.
Cost: $79 public
A Manager’s First Aid Guide OPT9090 (Session 2031)
Managers sometimes observe confusing and/or troublesome employee behaviors on a daily
basis. This program offers workplace support and solid suggestions for dealing with employees
exhibiting symptoms of depression, anxiety, techno-stress, addiction and potentially violent
behavior. Dealing with potential problems early on contributes to a successful resolution.
Target Audience: Open
Date: September 25, 2013
Time: 9:00 a.m. – 11:00 a.m.
Cost: $29 public
Critical Thinking OPT9094 (Session 2032)
What’s the best approach to problem solving? How do you choose between
options? Come discover how to examine information from an objective,
critical vantage point. At the same time, talk about developing a process for
critical thinking such as including tips and techniques for making better
decisions, applying a pros and cons list and examining strategies for managing
risk.
Target Audience: Open
Date: September 26, 2013
Time: 12:30 p.m. – 1:30 p.m.
Cost: $29 public

18. 17
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Now offering classes for Small Businesses
1111 E. Broad St., Suite LL01, Columbus, Ohio 43205
Phone: 614-645-2851 Fax: 614-645-0466
CTD@Columbus.gov
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