The document discusses reasons why teams fail and success factors for improving team performance and turnarounds. It provides 10 reasons why teams fail, including disempowering leadership and lack of accountability. It also lists 10 ways to improve teamwork, such as aligning teams around goals and strategies. Additionally, the document outlines 14 success factors for team turnarounds, including factors related to productivity like leadership and resources, as well as positivity factors like trust and respect. The purpose is to help teams assess weaknesses and make improvements to enhance performance.

1. Why Teams Fail
& 14 Success Factors
for a Turnaround
Diane Boivie, PCC, ORSCC, CPCC
President, Catalyst Coaching & Training
www.catalyst-gobal.com | 415-883-1399 | diane@catalyst-global.com

2. In This Presentation
 10 Reasons Why Teams Fail
 10 Ways to Improve Teamwork
 9 Team Development Building Blocks
 14 Success Factors for a Team Turnaround
 3 Simple Exercises to Use Today with Your
Teams
Copyright, Diane Boivie, 2012 2

3. Increasing Organizational
Capabilities
High
Performing
Teams
Transforma-
Learning
tional
Organization
Leaders
High
Engaged Performance Innovative
Employees Solutions
Workplace
Copyright, Diane Boivie, 2012 3

4. What is Teamwork?
Teamwork is the ability of
interdependent individuals to
collaboratively work
as a system
toward a common purpose
to achieve results.
Copyright, Diane Boivie, 2012 4

5. Why Teamwork is Important
 80% of U.S corporations
support “group work”.
 81% people prefer working in
groups of 3 or more people.
 82% of white-collar workers
partner with co-workers.
Source: Business Week, April 28th, 2009
Copyright, Diane Boivie, 2012 5

6. 10 Reasons Why Teams Fail
1. Disempowering leadership
2. Inadequate resources
3. Fuzzy or constantly changing goals
4. Lack of accountability
5. Poor alignment
6. Eroded trust and respect
7. Inconsistent communication
8. Destructive interactions
9. Ineffective relationship skills
10. No resilience; unable to maintain optimism in the face
of all of the above
Copyright, Diane Boivie, 2012 6

7. Today’s Teams
 Today’s teams are stretched thin, resulting
in the following possible situations:
 Teams that take too much time to get the job done;
they are over budget and produce poor quality
results.
 Teams with frequent distractions which consume
energy, time and money and divert team and
management members from more productive work.
 Teams that are slow to take action in the face of
today’s uncertain economy – they just aren’t focused
enough on the job at hand.
Copyright, Diane Boivie, 2012 7

8. Cost of
Poor Teamwork
 Poor teamwork results in lost revenue and higher
expenses:
 Increased time-to-market
 Increased costs of products or services
 Decreased quality of products or services
 Decreased innovation
 Decreased customer satisfaction
 Increased employee turnover for star performers
 Decreased employee engagement
 Increased management time and energy spent fixing “people
problems”
Copyright, Diane Boivie, 2012 8

9. Impact of
Poor Teamwork
 A study on rudeness at work found that among those
on the receiving end:
 48% decreased their work effort
 47% decreased their time at work
 38% decreased their work quality
 66% said their performance declined
 80% lost work time worrying about the incident
 63% lost time avoiding the offender
 78% said their commitment to the organization declined
Source: Harvard Business Review, April 2009
Copyright, Diane Boivie, 2012 9

10. What’s Unique About High
Performing Teams?
High Performing Teams know how to work the
system component of teamwork
“Teamwork is the ability of
interdependent individuals to
collaboratively work
as a system
toward a common purpose
to achieve results.”
Copyright, Diane Boivie, 2012 10

11. What’s a System?
Exercise
1. Start with a piece of string for each person.
2. Connect your piece of string to your neighbor’s string without tying it
(single loop). Notice the tension and energy of the interaction.
3. Now create a web of string with 4 people and notice that interaction.
4. Continue until 8 strings are connected in a web. This is your team
(interdependent individuals).
5. Place a ball in the center of the web.
6. Your goal is to walk from one side of the room to the other without
dropping the ball.
7. Debrief:
 What happened?
 Why is this important?
 How can you use this?
Copyright, Diane Boivie, 2012 11

12. What’s the Value of High
Performing Teams?
A high performing team is
creative, innovative, and empowered;
able and willing to take appropriate
action
to support your company’s objectives.
Copyright, Diane Boivie, 2012 12

13. Best Team / Worst Team
Exercise
 Think about the best team you’ve ever been on.
 What qualities or abilities made them the best
team?
 Now think of the worst team you’ve ever been on.
 What qualities or abilities made them the worst
team?
Copyright, Diane Boivie, 2012 13

14. 10 Ways to Improve
Teamwork
1. Align around vision, team values, and strategies, and
create written goals around deliverables (SMARRT)
2. Create resilient team agreements (behavioral norms)
3. Increase team accountability for commitments
4. Expand leadership skills
5. Clarify roles & responsibilities
6. Deal with conflict constructively and with candor
7. Foster diverse points of view to improve decision
making
8. Galvanize innovation
9. Cultivate the appreciation of diversity, using Myers-
Briggs Type Indicator (MBTI)® or DiSC
10. Improve team communication and relationship skills
Copyright, Diane Boivie, 2012 14

15. 9 Team Development
Building Blocks
Vision &
Values
Goals
Team Roles &
Agreeme Responsi
nts bilities
Problem- Decision-
Solving Making
Process Process
Commun
Innovatio Leadersh
ication
n Skills ip Skills
Skills
Copyright, Diane Boivie, 2012 15

16. Success Factors:
How to Improve Teamwork
 7 Productivity Success Factors:
 Team Leadership
 Resources
 Decision Making
 Proactive
 Accountability
 Goals & Strategies
 Alignment
Copyright, Diane Boivie, 2012 16

17. Success Factors:
How to Really Improve Teamwork
 7 Positivity Success Factors:
 Trust
 Respect
 Camaraderie
 Communication
 Constructive Interaction
 Values Diversity
 Optimism
Copyright, Diane Boivie, 2012 17

18. Why is Positivity Important?
 Strengths based organizations
outperform their peers. (The
Gallup Organization)
 Positivity results in increased
resiliency -- the ability to
maintain and/or recover when
challenges and setbacks occur.
(Kouzes & Posner)
Copyright, Diane Boivie, 2012 18

19. Why is Positivity Important?
 Positivity results in the
expansion of our capacities
related to
intelligence, creativity, and
perception. (Fredrickson)
 High performing teams have
unusually high positivity
ratios, at about 6 to 1. (Losada)
Copyright, Diane Boivie, 2012 19

20. What’s the Current
Situation?
 90% of managers are typically either
distracted or disengaged from key
organizational objectives, confusing frenetic
motion with constructive action. (Bruch & Ghosal)
 25% drop in employee engagement of top-
performing employees over the last year (Watson
Wyatt)
 79% of jobholders have stepped up their
search for a new place to work since the
recession began. (BusinessWeek)
 44% of respondents who quit in the past year
did so believing that they would find a better
opportunity elsewhere, up from 31% from the
year before. (Time Business)
Copyright, Diane Boivie, 2012 20

21. What Can Leaders Do?
The task of leadership is to
create an alignment of
strengths
in ways that make the
system’s weaknesses
irrelevant. (Drucker)
How can leaders do this?
Copyright, Diane Boivie, 2012 21

22. Our High Performance Team
Roadmap
Reassess
Assess Team
Team
Communication
Low Communication Training
Skills? RESULTS:
Leadership
An
Low Leadership Training and
Coaching increase
Skills?
in the
Innovation team’s
Low Innovation Training ability to
Skills?
perform
Team Training
Low Collaboration and Coaching
Skills?
Copyright, Diane Boivie, 2012 22

23. Team Diagnostic
Assessment Grid
Low Team Productivity High Team Productivity
High Positivity/Low Productivity High Positivity/High Productivity
High Positivity
Collegial, Friendship Based Successful, Fun
Lack of Effective Focus Synchronicity, Flow
Insufficient Sense of Urgency Challenging Goals,
Change Resistant – Inspiring Vision
Don’t “Rock the Boat” Change Proactive
Incompetence Tolerated Open Communication
Not Results Oriented Great Teamwork –
Sense of Connection and Fun “How do we continue to improve?”
Low Positivity/Low Productivity Low Positivity/High Productivity
Atmosphere of Criticism, Blame & Cynicism Focus is Efficiency
Low Positivity
Overwhelm “Just Do It”,
No Fun Bottom-line Orientation
Fear of Job Loss and / Retention Problems,
or Company Failure High Turnover, Burnout
“Firefighting”, Short-term Orientation Guarded
Turf Protection Clear Objectives
One Step Forward; Two Steps Back Driven
Poor Teamwork Competitive
23
Graphics and text description of the Team Diagnostic model and method © 2011 Team Coaching International used with permission.

24. Where Does Your Team
Fall on This Grid?
Exercise
1. Think of a specific team.
2. Now think of each team member on this team
 Where might they fall on the grid?
 Place an X (no label) on the grid
3. Do this for each team member
4. Draw a rectangle which encompasses the range of the X’s.
 This is the aggregate of the individual experiences of being on the
team (based on your observations).
 Question: How might individual team members respond for
themselves?
Copyright, Diane Boivie, 2012 24

25. Results
 Improving the 7 Productivity and 7 Positivity Success
Factors results in increased revenue and decreased
expenses:
 Innovation increases
 Products or services which
 cost less to develop
 get to market faster
 are at a higher quality
 Happy and loyal customers
 Employee engagement, attraction and retention
Copyright, Diane Boivie, 2012 25

26. Our Results
 Catalyst Coaching & Training’s
results:
 20% average increase in a
team’s ability to produce
 83% fewer errors
 20% increase in customer
satisfaction
 Increased sales
Copyright, Diane Boivie, 2012 26

27. Summary
 10 Reasons Why Teams Fail
 10 Ways to Improve Teamwork
 9 Team Development Building Blocks
 14 Success Factors for a Turnaround
 3 Simple Exercises to Use Today with Your
Teams
 String Exercise
 Best Team/Worst Team
 Team Grid
Copyright, Diane Boivie, 2012 27

28. About Catalyst
Coaching & Training
Catalyst Coaching & Training was founded specifically
to assist leaders in creating business cultures in
which people feel valued & empowered to accomplish
the goals of the organization -- resulting in a high
performance workplace.
Our mission is to partner with business leaders to
create business cultures which thrive; identifying &
removing barriers that exist between where they are
now & where they want to be.
Copyright, Diane Boivie, 2012 28

29. About Diane Boivie
PCC, ORSCC, CPCC
Diane has over 30 years’ experience working in
corporations and has been a consultant, coach, trainer, and
facilitator for more than 10 years. A former corporate
transformation project and program manager, she
specializes in dynamic, practical, experiential team-based
training & coaching, leadership development training, and
communications training. Diane helps leverage the power
of shared leadership embedded in teams, increasing team
dynamics, so that they can become more
empowered, collaborative and inspired to deliver
outstanding results.
www.catalyst-global.com 415-883-1399 diane@catalyst-global.com
Copyright, Diane Boivie, 2012 29