Mobile learning care workers tested
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This document summarizes user testing of a prototype mobile e-learning solution designed for care workers. Testing involved interviews and sessions with 6 care workers to understand their use of learning resources and experience with the mobile site. Key findings included that care workers prefer mobile resources for quick reference but have concerns about screen size, download costs, and privacy. The prototype showed potential but needs improvements to navigation and video functions to be effective. Next steps include further testing wireless access and combining mobile learning with personalized toolkits.
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Mobile learning care workers tested
- 10. Freely distributed SCORM based learning objects
- 11. Themed ‘gateways’ e.g. Dementia Gateway
- 12. Social Care TV – new online TV channel Launching later this month…
- 13. Mobile prototype developed for user testing
- 25. Next steps
Notas del editor
- The purpose of our presentation today is to look at the development and user testing of a prototype e-learning service designed for social workers. We will explain our testing methodology, the finding of our work and explore how we are going to use this to inform next steps of the project
- We have be working with the social Care Institute for excellence for a number of years now – producing rich interactive resources which have won a number of awards for quality and innovation.
- In particular we develop and maintain DirectGov mobile as a complete managed service. So it seamed like a logical next step for us to see how we could apply our e-learning skills to mobile and the audience of social worker seemed ideal – they are a remote workforce who are not generally deskbound so mobile delivery has great potential to reach this audience.
- Very big and diverse audience primarily remote workers from social workers with degrees and a fair amount of ongoing training as part of their job, to care workers for whom English is their second language. Accessibility is very important for this audience – and much of the e-learning we have developed for social care institute for excellence is designed to be highly accessible even via screen readers.
- Mobile delivery of e-learning is therefore provides us with a great opportunity to reach a much wider audience….
- Currently the majority of E-learning available at the moment is primarily aimed at desktop pc’s and laptops. Although there have been some initiatives designed for social workers involving mobile devices and tablet PC’s. For example Glasgow Council ran a project which enables care workers to get access to patient care plans whilst they are out on the road via their blackberry’s. Barking and Dagenham have adopted the same approach using tablet pc where care workers can also update records whilst out visiting patients and the University of Plymouth are looking at mobile devices to support students during work placements.
- Current e-learning has been proven to be flexible and cost effect – and it is not just about the dissemination of facts – very good at bringing often complex guidelines to life through interactive scenarios applying content to real life applications which the learners can understand and relate too. The –learning is also very good at helping learners understand and develop empathy with their clients – for example some work done around Dementia allows a care worker to develop an understanding of what it is like for a dementia sufferer.
- Freely distributed scorm based learning resources –viewd via the social care website, cd-rom or downloaded and integrated in a learning management system
- We have also developed themed gateways – these gateways aggregate different types of learning resources from interactive learning objects, to documents, video clips and links into other reources.
- There is a new online social care video service being launched later this month – very similar to teachers tv
- On the back of this we developed a prototype mobile version of this video service – the aim being to understand how useful a service like this might be, how users would respond to it, an to try and understand more about developing a highly effective information architecture and what the technical implications might be to deliver this service effectively to a large number of potential users.
- Difference to traditional user research – There are different ways of exploring the mobile user experience – but for all of them it should be kept in mind that mobiles are usually used on the go so the user is hardly ever in a static situation, as with internet use through desk/laptops, which are more easy to observe in a lab situation. Workshops (with paper prototypes) are a good way of exploring the concept and define the required functionality as users are able to draw and change everything right there Testing on mobile devices (with mobile camera) – is a good way of testing prototypes and to understand usability issues and specific problems users face Diary studies – to study mobile use as and when it happens Online surveys – to understand mobile use and a larger scale and gather quantitative data about use, experience, devices etc.
- Time (only being able to access resources on-the-go, with little time to spend on them, would need to know video length upfront) Screen size & quality (worries about being able to see the video properly, audio more helpful) Download (fears of paying, unsure where saved, ‘clogging up’ space) Sound (not always having headphones at hand) Money (most participants have work phones, but not internet enabled)
- Develop the personalised version further – and to whilst we will be delivering some e-learning to the mobiel we also want to use it to plink in and promote other content. Perhaps you get a taster of the dementia course on the mobile and the main course is promoted..