1. England K. Curry
5826 Spring Rock Circle Columbus, OH 43229
Mobile: 614-678-0997
Email: england.curry@yahoo.com
LinkedIn: https://www.linkedin.com/in/england-curry-28b0a2110
Qualifications:
Substantial experience and outstanding skills in customer service
Excellent interpersonal skills, ability to work well with others
Exceptional leadership skills concerning team initiatives
Accustomed to working in fast-paced environments with the ability to think quickly and
successfully handle caller issues
Education:
Columbus State Community College, Columbus, Ohio (Expected Grad Date:
Jan 2017)
Associates Degree in Computer Science
GPA: 3.
0
Work History
:
IS Desktop Services Intern, Nationwide Children's Hospital (2015- Present)
Respond to incident requests for hardware and software issues
Collaborate with internal departments for specific issues
Resolve issues in timely manner
Communicate with users via email, in person, or phone
Assist with projects/deployments
Reimage computers
Manage the opening and closing of request tickets
Senior Service Specialist, JP Morgan Chase (2013-2015)
Resolved complex issues by submitting research tickets for further investigation
Proficiently and professionally responded to angry callers by repairing trust and locating
resources for problem resolution
Forward requests and unresolved issues to the designated resource by communicating and
coordinating with internal departments
Assisted customer service specialists who needed a resolution for a product or account
Customer Service Specialist, JP Morgan Chase (2012-2013)
Provided customer support in busy call center environment
Established productive relationships to win customer loyalty
Improved service by being able to quickly understand and interpret customers' needs and
wants
References available upon reques