This webinar dives into why managers are critical for retention and overall business success. We’ll explore how managers can engage employees even before they start and give tactical advice for becoming a manager-obsessed company. Here’s what you’ll learn: -Elements of strong and weak employee-manager relationships -How bad managers affect employee lifetime value -Tools to equip new managers with success -The real cost of employee turnover Presented by: Jack Altman, CEO & Co-Founder, Lattice Bart Macdonald, Founder and CEO, Sapling

1. People Leave Managers,
not Companies
How to improve the manager-employee
experience for long term success

2. 1. The problem
2. Managers and the onboarding experience
3. Creating an engagement infrastructure
4. Key takeaways
5. Q&A
Overview

3. About Sapling
Sapling is a new kind of Onboarding + HRIS platform
for mid-size companies. We believe that when you
create a great employee experience, HR can better
support teams to do their best work.
We’re humbled to be the employee experience
platform of choice for KAYAK, KPMG, Reddit, Cruise
and more!
Bart Macdonald
Founder & CEO

4. About Lattice
Lattice is a set of people management tools that
help companies align, grow and engage their
employees.
We’ve helped hundreds of customers around the
world including Glossier, Reddit, Cruise, New York
Public Radio, and more!
Jack Altman
CEO & Co-Founder

5. The workforce
has changed

6. 50%
of employees who quit
cite their managers as
the reason

7. Cost of turnover is massive

8. How do you engage employees from the start?

9. Managers need to create an optimal
onboarding experience.

10. Prepare an onboarding tool kit.

11. - Mission and values
- Assimilate with the team
- Understand the product
- Company resources

12. - Goal setting
- Impact to the company
- Benchmarks
- Explicit milestones

13. Give your new hires a voice.

14. - Personal development
- Resources
- Work Style
- Expectations
- Onboarding process

15. Recognize and recalibrate.

16. Engagement starts at onboarding.
How can HR ensure managers maintain it?

17. 1. Give your team infrastructure
2. Think of managers as coaches
3. Be aware of first time manager mistakes
4. Build and support a feedback culture
Tips for great management

18. Setup a people management infrastructure

19. Help your managers be coaches
(not bosses)

20. What being a
coach means
1. Create a winning environment
2. Set clear expectations
3. Provide ongoing feedback
4. Accountable for your team
5. Position players for success
6. Collaborate to solve problems

21. Manager challenges
Let’s talk about a few common scenarios

22. Managers who don’t let their
people fail
Scenario 1

23. Managers who try and do
everything
Scenario 2

24. Managers who are scared to hire
people better than them
Scenario 3

25. Managers who measure
performance by number of
hours in the office
Scenario 4

26. Build a feedback culture
Make sharing feedback second nature for all employees.

27. “We owe it to each other to point out
when we’re screwing up. It’s the only
way to get better.”
Kim Scott
Author of Radical Candor

28. Managers should be open to receiving the
feedback they need to improve themselves
and their teams.
Managers need
feedback too.

29. Key takeaways from today
1. Managers are critical for retention
2. Seeds of employee success are sewn early
3. Give your teams infrastructure for people managers
4. Managers should act like coaches, not bosses
5. Build and support a feedback culture

30. Q&A - Let’s chat