1. CURRICULUM VITAE
Fien Desmet
Date and Place of Birth: 13.08.1986, Belgium
Address: Rua da Bela Vista à Lapa n11, 2º andar, 1200-612 Lisboa
Email: fiendesmet22@gmail.com
Mobile phone: 938523551
Skype account: fien.desmet
PROFISSIONAL EXPERIENCE
2013 - present BO Operations Specialist at Helpdesk Accountspayable department, Solvay
Business Services, Carnaxide, Portugal
Key objectives
 Back-up for teamleader (Manage workload distribution)
 Induction training of new team members
 Assistance in technical support to other team members
 Liaise disputes and pro-active actions towards suppliers and local contacts
2011 - 2013 BO Process operator at Contact Center Accounts payable department, Solvay
Shared Services, Carnaxide, Portugal
(10/2012; promotion to Senior process operator)
2010 - 2011 Teleoperator at the airline company IBERIA, Sitel IbericaTeleservices, Lisbon,
Portugal

2. 2008 Catering , ISS Belgium, Vilvoorde, Belgium (Weekend Job )
2008 Cashier in AllBio, Biological store , Randstadt, St.-Katelijne-Waver, Belgium
(Student job )
2005-2008 Monitor during Sport Camps De Nekker Recreation Centre , Mechelen, Belgium
EDUCATION
2009-2010 Course: Master in Political Sciences (Specialisation; International Politics)
Institution: University of Ghent
Erasmus (6 months) Universidade Nova, Lisboa
All courses concluded, Master Dissertation not concluded
2008-2009 Course: Transition to Master in Political Sciences (Specialisation;
International Politics)
Institution: University of Ghent
Year of Graduation: 2009
2004-2007 Course: Bachelor of Social work
Interships:
- 2nd year : MJA Brussels, Responsible for International Exchange
programme (2 months)
-3th year: International Intership (Cascais - Portugal): Rota Jovem,
Responsible for the organsation of European Voluntary
Service and International Exchanges
Institution: EHSAL Brussels – HUB Brussels
Year of Graduation : 2007
LANGUAGE SKILLS
Language /
Levels
A1 A2 B1 B2 C1 C2
Native
language
Beginner Elementary Intermediate Vantage Advanced Proficiency
Dutch X
English X
French X
Portuguese X
Spanish X

3. German X
PROFESSIONAL AND OTHER QUALIFICATIONS
Course of Train the trainers at Solvay Business Services (Portugal)
Course of Business French B2 and Spanis A1 at Solvay Business Services (Portugal)
Course of SAP system for Accounting at Solvay Business Services (Portugal) – continuous
development
Course of Amadeus at Action (Portugal) – Marketing Telefónico e Rede de Vendas, S.A.
Certification in Animation (Belgium)
Certification in Typing (Belgium)
5 years experience as leader in the Scouts (Belgium)