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Promoting Teacher Learning
Central North Shore ICT PD Cluster
         Learning@School 2008
O   R                JENNIE STEWART
                   I   RECT
               D                    PRINCIPAL SUNNYBRAE NORMAL
      J   E CT
PRO

                                                   FIONA GRANT
                         R
                     ATO                       TEAM SOLUTIONS
                 ILIT
           FAC                       FACULTY OF EDUCATION , UOA


                             AL                MARGARET HARRIS
                       IN CIP
             PR                     PRINCIPAL TAKAPUNA PRIMARY
O   R                JENNIE STEWART
                   I   RECT
               D                    PRINCIPAL SUNNYBRAE NORMAL
      J   E CT
PRO
Relationships
Project Director/Facilitator
Principals/Deputy Principals
Lead teachers
Teachers
CENTRAL NORTH SHORE ICT PD CLUSTER
                                                                       ADMINISTRATIVE STRUCTURE


        The cluster is comprised of 5 schools; 4 Primary Schools and an Intermediate. Sunnybrae Normal School is the Lead School and is centrally located. The
        Principals belong to the same Principals' cluster group and meet regularly. There are a number of pedagogies and ideologies that the 5 schools share which
        strengthen the commitment to the cluster vision and have formed the foundation for a solid union between the schools. All 5 principals are committed to
        leading the way and have selected lead teachers with proven leadership skills. Each school is organised in teaching teams which will also have an identified
        teacher to take a lead role in supporting professional learning.




                            MILFORD PRIMARY SCHOOL                                                                   NORTHCOTE PRIMARY SCHOOL
Senior Teachers                                                                                                        Principal: Deborah Heasman          Senior Teachers
                                Principal: Peter Tapp
   Individual                                                                                                         Lead Teacher: Louise Dallimore          Individual
                             Lead Teacher: Linda Vane
Teaching Teams                                                                                                                 Teachers: 19                Teaching Teams
                                    Teachers: 21




                                                                                                       LEAD SCHOOL PROJECT
                                                                                                               MANAGER
 School Intranet and
                                                  TEAM SOLUTIONS
                                                    FACILITATOR
                                                                                Cluster                Sunnybrae Normal School                         School Intranet and
                                                                                                                                                            Website
     Website
                                                     Fiona Grant                Extranet                Principal: Jennie Stewart
                                                                                                     Lead Teacher: Stephen Gordon
                                                                                                              Teachers: 19




                            NORTHCOTE INTERMEDIATE
Senior Teachers                       SCHOOL                                                                         TAKAPUNA PRIMARY SCHOOL
                                                                                                                                                            Senior Teachers
   Individual                   Principal: Rose Neal                                                                    Principal: Margaret Harris
                                                                                                                                                               Individual
Teaching Teams              Lead Teacher: Annie McCabe                                                                 Lead Teacher: Karen Crabb
                                                                                                                                                            Teaching Teams
                                    Teachers: 16                                                                               Teachers: 15




                                                           Shared Cluster Vision for Teaching and Learning
                                                                Integrated Learning for the Future
                                                                          Inquiry Learning



                                                         Gifted and
                                                                       Curriculum        Higher Order        Differentiated
                                                          Talented
                                                                       Integration      Thinking Skills         Learning
                                                         Education
Our Facilitator
can work successfully with adults
high level of expertise and passion
push people just enough
builds capacity to lead
builds confidence
Developing a Vision
Shared goals across all schools
Consultative approach to decisions -
inclusive culture
Regular contact built into action plan
through scheduled meetings
Involving lead teachers - DPs at 4 schools
Leading the learning …
Provide professional development
programmes, which focus on
improving teaching quality and
learning outcomes for all students
and strengthening communities of
professional practice.
and …
Increase capability of teachers and
principals to effectively use a range of
relevant ICT resources and materials.
Develop and contribute to the growing
resource of expertise, experience and
materials in the effective use of ICT.
Shared goals …
To develop teacher and student confidence
and skill in using ICT in the classroom and
for sharing presentations to a wider audience.
To truly integrate ICTs across the curriculum
as tools for learning.
To combine ICT knowledge with educational
pedagogy and explore learning in exciting,
interesting, and effective ways.
... more shared goals
To develop a professional learning
community online using an extranet
for the sharing of resources and ideas.
To access hardware and to provide
technical support and knowledge where
needed.
FIONA GRANT
              R
          ATO               TEAM SOLUTIONS
      ILIT
FAC               FACULTY OF EDUCATION, UOA
Taking the time to reflect critically on the things
we are doing in our classrooms is perhaps the
most effective thing we can do to ensure that
what we are doing is having the desired
outcomes, and is changing our practice in the
ways we want it to.quot;                 (Wenmoth, 2007)
Rationale for our Teacher Inquiry 2007
So we can start where we are at in terms of our own confidence and with what

interests us as teachers.

To enable teachers to engage as a learner and recognise that our professional

learning often needs a formal structure in order to develop.

To be challenged in our development as teachers.

To have time to talk with colleagues about teaching and connect teachers in

different roles across the school, cluster and ICT PD network.

To construct new knowledge and opportunities for teacher professional learning.
2008

                                      Continuing to strengthen our professional learning community to
                                      build sustainability.

                                      Using online tools to support F2F learning, facilitator time, cluster
                                      shares, goal setting and teacher inquiry.
                                      See our wikispace at www.centralnorthshore.wikispaces.com

                                      Using research to inform our programme of professional learning.




http://educationcounts.edcentre.govt.nz/goto/BES
The Qualities of Professional Communities that
          Promote Teacher and Student Learning

Two key qualities and several related conditions are
identified...These include participants being supported to
process new understandings and their implications for teaching,
and a focus on analysing the impact of teaching on student
learning.

Teacher Professional Learning and Development BES (2008)
http://educationcounts.edcentre.govt.nz/goto/BES
Teacher Professional Learning and Development BES (2008)
http://educationcounts.edcentre.govt.nz/goto/BES
Teacher inquiry and
  knowledge-building
cycle to promote valued
   student outcomes.



 Teacher Professional Learning and Development BES (2008)
 http://educationcounts.edcentre.govt.nz/goto/BES
10.4.5 Implications for professional learning and development
Participation in professional lear ning communities can either promote
professional lear ning or work against it (by reinforcing the status quo).

Communities that promoted professional lear ning in ways that impacted
positively on student lear ning had a set of definable qualities.


These included a focus on opportunities to process new understandings
and their implications for teaching, the introduction of new
perspectives and challenging of problematic beliefs, and an
unrelenting focus on the impact of teaching on student lear ning.

 Simply giving teachers time to talk was not enough to promote either
 their own lear ning or that of their students.


Teacher Professional Learning and Development BES (2008)
http://educationcounts.edcentre.govt.nz/goto/BES
AL              MARGARET HARRIS
     IN CIP
PR              PRINCIPAL TAKAPUNA PRIMARY
ICT development at Takapuna Primary

              Creating a community of practice

 Acceptance of the agreed cluster goals to improve teacher
capability & student use of ICT to optimise learning outcomes

                Role of the Leadership team


            ‘Buy in & commitment to the project’
Share ICT contract and goals with staff – inform and communicate

 Make connections between ICT contract goals and other school
                    goals / strategic plan


Ensure contract goals are part of school’s direction / not an ‘add-
                         on’ or MORE
Takapuna Primary School
                                                                                                             Strategic Plan

NAG 1 CURRICULUM: Teaching and learning at Takapuna Primary School will support students to gain key skills to succeed in ever changing environment.

                                             2008                             2009                               2010
    1.To embed best practices in the teaching   Linked to Ministry targets in Written
    of Literacy & Numeracy                      Language (also EHSAS target)
•Undertake reviews to give specific focus for   NZCER analysis of PAT’s (also EHSAS
improvement                                     target)


1.2 To use Information Technology          to   Year 3 of the ICT professional development       Ongoing PD and investment in ICT according
develop teacher & student confidence & skill    contract                                         to ICT plan
in using ICT to optimise learning outcomes      Induct new staff member                          Plan to sustain the growth
                                                Tcher ICT goals incorporated into
                                                performance agreements
                                                Attendance at Cluster shares & TOD



    1.To implement the TPS Inquiry Learning     Integrated approach to Science, Soc. Sciences,   Review and update Inquiry model within       Implement changes as recommended in 2009
    model                                       Technology based on TPS inquiry model            Integrated curriculum
                                                including ICT supporting student inquiry
                                                (ICT contract)


1.4 Assessment and Evaluation. To ensure        Investigate asTTLe as an assessment tool to      Develop use of asTTLe Continue to use
data collected is useful& increases student     be introduced during 2008 (also EHSAS)           PAT’s?
achievement outcomes                            Continue to refine Classroom Manager
Align with EHSAS assessment goals               application
                                                Collate student achievement data to provide
                                                basis for annual targets:



1.5 To identify Gifted & Talented students &    Ensure school based identification criteria
ensure programmes challenge their learning      used by Class t’s.
1.6 To identify students at risk and ensure     Use IEP system as appropriate
programmes in place to improve their            Allocate appropriate support hours – Teacher-
opportunity                                     aide / RTLB / GSE /
                                                IEP’s



1.7 To provide opportunities for regular        Ensure programmes are developing identified      Review programme survey community to
physical activity that develops skills and      skills. Introduce MOE document ‘Physical         ensure meets needs
promotes health                                 activity for healthy confident kids’




1.8 To align and implement EHSAS goals (see     EHSAS action plans attached
EHSAS action plans)
Cluster ‘Launch’ day – all teachers from the cluster attended


     Opportunity for meeting, sharing, talking, learning,
                   questioning, clarifying


       Choice of Lead teacher – ability to lead, guide,
               communicate, plan, motivate


Initial surveys show position at start of contract and follow up
              surveys indicate increased capability
Creating a community of practice for teacher learning @ Takapuna Primary

        Staff meetings & five minute sharing / professional readings

            Expected attendance @ scheduled Cluster meetings

                    Performance agreements (example)

Focus groups = ICT / Assessment / Inquiry / goals supporting the school goals

                        Wonderful Facilitator support

                      Online support and development

               Frustrations associated with technical aspects

                                Peer support

                    Offering of lunchtime training options

                     School intranet / investigating LMS
PERFORMANCE DEVELOPMENT OBJECTIVES
Name: TW                                                              Date: Term 2, 2007

Performance Dimensions: Professional Knowledge:                       Teaching Techniques:        Motivation of Students:                          Classroom Management:
            Communication:                                            Support and Co-operation with Colleagues:                                    Contribution to Wider School Activities:


                           Goals                          Actions, Indicators and Timeframes                               Support Needed                                                           Next Steps


Personal Goals                                            •Lead investigation and introduction of e-portfolios in          •EHSAS lead teachers                                          How do we want to use portfolios
1.Review & establish new ways of developing and using     Middle syndicate                                                 •Fiona Grant                                                  in 2008?
                                                          •Feedback from parents.                                                                                                        Investigate e-portfolios in other
student portfolios.
                                                          •Review current portfolio practice by surveying teaching                                                                       schools.
                                                          staff.
                                                          •Liaise with EHSAS to review portfolio practice undertaken
                                                          at other schools
                                                          •Feedback to staff


Team Goal (on student performance outcomes)                                                                                                                                              Log books used to inform –
1.Develop a reading log so each teacher can track their   •Reading logs set up in Term1, 2007.                             •Share L.O.’s across syndicate so not all writing own.        Reading tracking sheets
students’ reading progress and show improvements          •Using logs on a regular basis by end of Term 2.                 •Regular feed back to syndicate – what is working well, how   C.M. entries
2.To up skill across the syndicate on Mimeo use, to       •Feedback to team evidence of student achievement through        can we support each other                                     Reports
enhance teaching programmes. (Cross-curricular)           log book.                                                        •K. D. and S.B. to trial Mimeo first and feedback in          Feedback to parents
                                                          •Integrated regularly into some classroom programmes             syndicate meetings.                                           Be able to identify successful use –
                                                          across syndicate by end of 2007.                                 •T.W. to trial later in year.                                 e.g. brainstorming, sequencing etc…
                                                          •Confident use of the Mimeo by all teachers in syndicate.        •Support each other when training to use Mimeo.
                                                                                                                           •Support from other teachers in school more experienced.




School Goals                                               Observations of good practice in other schools as appropriate
1.Full participation in EHSAS contract                    •Take part in EHSAS sport day (Term 2) and other joint           •Guidance from S.B. as EHSAS lead teacher.
2.Full participation in ICT contract                      ventures.                                                        •Joyce Reeves to support Assessment Focus Group
                                                          •Participate effectively in designated Focus Groups.             •Support from other schools
                                                          •Team to develop e-portfolios with students in our               •Team support and guidance
                                                          syndicate                                                        •Fiona Grant
                                                          •Feedback from parents (end of 2007)
                                                          •Team to undertake action research on e-portfolios and
                                                          feedback to school/ ICT cluster.
2007: Teacher inquiry ‘action learning’ requirement –
• Part of teacher’s performance agreement –
• Trial and development of e-portfolios in one syndicate
• Visit via wiki – include parent survey
• Process – staff discussion about current model portfolios
• Attendance at 2006 ‘ULearn’ Conference workshop on e-portfolios
• Development by Middle syndicate through 2007
• What’s in store for 2008? Where to next?
• Involvement of leadership, support, readings, discussion, staff meeting
reflections
• Sharing leadership, providing opportunities for teachers to take on new roles,
sustaining the growth
What has been the impact of our changed actions?

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Promoting Teacher Learning Through Collaboration

  • 1. Promoting Teacher Learning Central North Shore ICT PD Cluster Learning@School 2008
  • 2. O R JENNIE STEWART I RECT D PRINCIPAL SUNNYBRAE NORMAL J E CT PRO FIONA GRANT R ATO TEAM SOLUTIONS ILIT FAC FACULTY OF EDUCATION , UOA AL MARGARET HARRIS IN CIP PR PRINCIPAL TAKAPUNA PRIMARY
  • 3. O R JENNIE STEWART I RECT D PRINCIPAL SUNNYBRAE NORMAL J E CT PRO
  • 5. CENTRAL NORTH SHORE ICT PD CLUSTER ADMINISTRATIVE STRUCTURE The cluster is comprised of 5 schools; 4 Primary Schools and an Intermediate. Sunnybrae Normal School is the Lead School and is centrally located. The Principals belong to the same Principals' cluster group and meet regularly. There are a number of pedagogies and ideologies that the 5 schools share which strengthen the commitment to the cluster vision and have formed the foundation for a solid union between the schools. All 5 principals are committed to leading the way and have selected lead teachers with proven leadership skills. Each school is organised in teaching teams which will also have an identified teacher to take a lead role in supporting professional learning. MILFORD PRIMARY SCHOOL NORTHCOTE PRIMARY SCHOOL Senior Teachers Principal: Deborah Heasman Senior Teachers Principal: Peter Tapp Individual Lead Teacher: Louise Dallimore Individual Lead Teacher: Linda Vane Teaching Teams Teachers: 19 Teaching Teams Teachers: 21 LEAD SCHOOL PROJECT MANAGER School Intranet and TEAM SOLUTIONS FACILITATOR Cluster Sunnybrae Normal School School Intranet and Website Website Fiona Grant Extranet Principal: Jennie Stewart Lead Teacher: Stephen Gordon Teachers: 19 NORTHCOTE INTERMEDIATE Senior Teachers SCHOOL TAKAPUNA PRIMARY SCHOOL Senior Teachers Individual Principal: Rose Neal Principal: Margaret Harris Individual Teaching Teams Lead Teacher: Annie McCabe Lead Teacher: Karen Crabb Teaching Teams Teachers: 16 Teachers: 15 Shared Cluster Vision for Teaching and Learning Integrated Learning for the Future Inquiry Learning Gifted and Curriculum Higher Order Differentiated Talented Integration Thinking Skills Learning Education
  • 6. Our Facilitator can work successfully with adults high level of expertise and passion push people just enough builds capacity to lead builds confidence
  • 7. Developing a Vision Shared goals across all schools Consultative approach to decisions - inclusive culture Regular contact built into action plan through scheduled meetings Involving lead teachers - DPs at 4 schools
  • 8. Leading the learning … Provide professional development programmes, which focus on improving teaching quality and learning outcomes for all students and strengthening communities of professional practice.
  • 9. and … Increase capability of teachers and principals to effectively use a range of relevant ICT resources and materials. Develop and contribute to the growing resource of expertise, experience and materials in the effective use of ICT.
  • 10. Shared goals … To develop teacher and student confidence and skill in using ICT in the classroom and for sharing presentations to a wider audience. To truly integrate ICTs across the curriculum as tools for learning. To combine ICT knowledge with educational pedagogy and explore learning in exciting, interesting, and effective ways.
  • 11. ... more shared goals To develop a professional learning community online using an extranet for the sharing of resources and ideas. To access hardware and to provide technical support and knowledge where needed.
  • 12. FIONA GRANT R ATO TEAM SOLUTIONS ILIT FAC FACULTY OF EDUCATION, UOA
  • 13. Taking the time to reflect critically on the things we are doing in our classrooms is perhaps the most effective thing we can do to ensure that what we are doing is having the desired outcomes, and is changing our practice in the ways we want it to.quot; (Wenmoth, 2007)
  • 14. Rationale for our Teacher Inquiry 2007 So we can start where we are at in terms of our own confidence and with what interests us as teachers. To enable teachers to engage as a learner and recognise that our professional learning often needs a formal structure in order to develop. To be challenged in our development as teachers. To have time to talk with colleagues about teaching and connect teachers in different roles across the school, cluster and ICT PD network. To construct new knowledge and opportunities for teacher professional learning.
  • 15. 2008 Continuing to strengthen our professional learning community to build sustainability. Using online tools to support F2F learning, facilitator time, cluster shares, goal setting and teacher inquiry. See our wikispace at www.centralnorthshore.wikispaces.com Using research to inform our programme of professional learning. http://educationcounts.edcentre.govt.nz/goto/BES
  • 16. The Qualities of Professional Communities that Promote Teacher and Student Learning Two key qualities and several related conditions are identified...These include participants being supported to process new understandings and their implications for teaching, and a focus on analysing the impact of teaching on student learning. Teacher Professional Learning and Development BES (2008) http://educationcounts.edcentre.govt.nz/goto/BES
  • 17. Teacher Professional Learning and Development BES (2008) http://educationcounts.edcentre.govt.nz/goto/BES
  • 18. Teacher inquiry and knowledge-building cycle to promote valued student outcomes. Teacher Professional Learning and Development BES (2008) http://educationcounts.edcentre.govt.nz/goto/BES
  • 19. 10.4.5 Implications for professional learning and development Participation in professional lear ning communities can either promote professional lear ning or work against it (by reinforcing the status quo). Communities that promoted professional lear ning in ways that impacted positively on student lear ning had a set of definable qualities. These included a focus on opportunities to process new understandings and their implications for teaching, the introduction of new perspectives and challenging of problematic beliefs, and an unrelenting focus on the impact of teaching on student lear ning. Simply giving teachers time to talk was not enough to promote either their own lear ning or that of their students. Teacher Professional Learning and Development BES (2008) http://educationcounts.edcentre.govt.nz/goto/BES
  • 20. AL MARGARET HARRIS IN CIP PR PRINCIPAL TAKAPUNA PRIMARY
  • 21. ICT development at Takapuna Primary Creating a community of practice Acceptance of the agreed cluster goals to improve teacher capability & student use of ICT to optimise learning outcomes Role of the Leadership team ‘Buy in & commitment to the project’
  • 22. Share ICT contract and goals with staff – inform and communicate Make connections between ICT contract goals and other school goals / strategic plan Ensure contract goals are part of school’s direction / not an ‘add- on’ or MORE
  • 23. Takapuna Primary School Strategic Plan NAG 1 CURRICULUM: Teaching and learning at Takapuna Primary School will support students to gain key skills to succeed in ever changing environment. 2008 2009 2010 1.To embed best practices in the teaching Linked to Ministry targets in Written of Literacy & Numeracy Language (also EHSAS target) •Undertake reviews to give specific focus for NZCER analysis of PAT’s (also EHSAS improvement target) 1.2 To use Information Technology to Year 3 of the ICT professional development Ongoing PD and investment in ICT according develop teacher & student confidence & skill contract to ICT plan in using ICT to optimise learning outcomes Induct new staff member Plan to sustain the growth Tcher ICT goals incorporated into performance agreements Attendance at Cluster shares & TOD 1.To implement the TPS Inquiry Learning Integrated approach to Science, Soc. Sciences, Review and update Inquiry model within Implement changes as recommended in 2009 model Technology based on TPS inquiry model Integrated curriculum including ICT supporting student inquiry (ICT contract) 1.4 Assessment and Evaluation. To ensure Investigate asTTLe as an assessment tool to Develop use of asTTLe Continue to use data collected is useful& increases student be introduced during 2008 (also EHSAS) PAT’s? achievement outcomes Continue to refine Classroom Manager Align with EHSAS assessment goals application Collate student achievement data to provide basis for annual targets: 1.5 To identify Gifted & Talented students & Ensure school based identification criteria ensure programmes challenge their learning used by Class t’s. 1.6 To identify students at risk and ensure Use IEP system as appropriate programmes in place to improve their Allocate appropriate support hours – Teacher- opportunity aide / RTLB / GSE / IEP’s 1.7 To provide opportunities for regular Ensure programmes are developing identified Review programme survey community to physical activity that develops skills and skills. Introduce MOE document ‘Physical ensure meets needs promotes health activity for healthy confident kids’ 1.8 To align and implement EHSAS goals (see EHSAS action plans attached EHSAS action plans)
  • 24. Cluster ‘Launch’ day – all teachers from the cluster attended Opportunity for meeting, sharing, talking, learning, questioning, clarifying Choice of Lead teacher – ability to lead, guide, communicate, plan, motivate Initial surveys show position at start of contract and follow up surveys indicate increased capability
  • 25. Creating a community of practice for teacher learning @ Takapuna Primary Staff meetings & five minute sharing / professional readings Expected attendance @ scheduled Cluster meetings Performance agreements (example) Focus groups = ICT / Assessment / Inquiry / goals supporting the school goals Wonderful Facilitator support Online support and development Frustrations associated with technical aspects Peer support Offering of lunchtime training options School intranet / investigating LMS
  • 26. PERFORMANCE DEVELOPMENT OBJECTIVES Name: TW Date: Term 2, 2007 Performance Dimensions: Professional Knowledge: Teaching Techniques: Motivation of Students: Classroom Management: Communication: Support and Co-operation with Colleagues: Contribution to Wider School Activities: Goals Actions, Indicators and Timeframes Support Needed Next Steps Personal Goals •Lead investigation and introduction of e-portfolios in •EHSAS lead teachers How do we want to use portfolios 1.Review & establish new ways of developing and using Middle syndicate •Fiona Grant in 2008? •Feedback from parents. Investigate e-portfolios in other student portfolios. •Review current portfolio practice by surveying teaching schools. staff. •Liaise with EHSAS to review portfolio practice undertaken at other schools •Feedback to staff Team Goal (on student performance outcomes) Log books used to inform – 1.Develop a reading log so each teacher can track their •Reading logs set up in Term1, 2007. •Share L.O.’s across syndicate so not all writing own. Reading tracking sheets students’ reading progress and show improvements •Using logs on a regular basis by end of Term 2. •Regular feed back to syndicate – what is working well, how C.M. entries 2.To up skill across the syndicate on Mimeo use, to •Feedback to team evidence of student achievement through can we support each other Reports enhance teaching programmes. (Cross-curricular) log book. •K. D. and S.B. to trial Mimeo first and feedback in Feedback to parents •Integrated regularly into some classroom programmes syndicate meetings. Be able to identify successful use – across syndicate by end of 2007. •T.W. to trial later in year. e.g. brainstorming, sequencing etc… •Confident use of the Mimeo by all teachers in syndicate. •Support each other when training to use Mimeo. •Support from other teachers in school more experienced. School Goals Observations of good practice in other schools as appropriate 1.Full participation in EHSAS contract •Take part in EHSAS sport day (Term 2) and other joint •Guidance from S.B. as EHSAS lead teacher. 2.Full participation in ICT contract ventures. •Joyce Reeves to support Assessment Focus Group •Participate effectively in designated Focus Groups. •Support from other schools •Team to develop e-portfolios with students in our •Team support and guidance syndicate •Fiona Grant •Feedback from parents (end of 2007) •Team to undertake action research on e-portfolios and feedback to school/ ICT cluster.
  • 27. 2007: Teacher inquiry ‘action learning’ requirement – • Part of teacher’s performance agreement – • Trial and development of e-portfolios in one syndicate • Visit via wiki – include parent survey • Process – staff discussion about current model portfolios • Attendance at 2006 ‘ULearn’ Conference workshop on e-portfolios • Development by Middle syndicate through 2007 • What’s in store for 2008? Where to next? • Involvement of leadership, support, readings, discussion, staff meeting reflections • Sharing leadership, providing opportunities for teachers to take on new roles, sustaining the growth
  • 28. What has been the impact of our changed actions?