What is "CHANGE MANAGEMENT"?

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Short primer on Change Management by Better Business Learning. HD video with music at: http://www.youtube.com/watch?v=__IlYNMdV9E Created using images from http://doodleslide.com www.BetterBusinessLearning.com

Empresariales Educación

What is Change Management?

What is
“CHANGE
MANAGEMENT”?
www.betterbusinesslearning.com

What is Change Management?

Management ‘gurus’
make a fortune
teaching managers
how to deal with change.

www.betterbusinesslearning.com

What is Change Management?

www.betterbusinesslearning.com

What is Change Management?

Selling countless books…

www.betterbusinesslearning.com

What is Change Management?

…and costly
implementation
systems.
YO U R P L AT F O R M
IS BURNING!
8 steps to escape it alive

www.betterbusinesslearning.com

What is Change Management?

But ultimately,
it comes down to this:

www.betterbusinesslearning.com

What is Change Management?

In our
globalised
and
interconnected
economy…
www.betterbusinesslearning.com

What is Change Management?

…organisations deal with
continually shifting:
MARKET
CONDITIONS

www.betterbusinesslearning.com

What is Change Management?

Organisations must

adapt
or
die
www.betterbusinesslearning.com

What is Change Management?

They must continually
re-evaluate their
business model.

www.betterbusinesslearning.com

What is Change Management?

And consider the effectiveness of the
strategy and tactics
they are using to reach their
long term goals.
www.betterbusinesslearning.com

What is Change Management?

“CHANGE
MANAGEMENT”
is thoughtfully
and carefully
re-aligning the organisation
based on the answers.
www.betterbusinesslearning.com

What is Change Management?

“CHANGE
MANAGEMENT”
is thoughtfully
But…
and carefully
re-aligning the organisation
based on the answers.
www.betterbusinesslearning.com

…is that people who
have been doing things
a certain way
for a long time…

UNCERTAINTY
POOR
COMMUNICATION
POWER-PLAYS
CHAOS

What is Change Management?

But there ARE ways
to manage change
successfully!

www.betterbusinesslearning.com

What is Change Management?

If YOU are
managing a
change,
ensure you…

www.betterbusinesslearning.com

What is Change Management?

1. Communicate
the threat of NOT
changing.

www.betterbusinesslearning.com

What is Change Management?

2.
Involve your team
in decision making
(when possible)

www.betterbusinesslearning.com

What is Change Management?

3.
Minimise
uncertainty.

www.betterbusinesslearning.com

What is Change Management?

4. Celebrate
successes in
moving towards
the goal.

www.betterbusinesslearning.com

What is Change Management?

5.
Keep
explaining the
reasons to
change.

www.betterbusinesslearning.com

What is Change Management?

When there’s an
information vacuum…

www.betterbusinesslearning.com

What is Change Management?

…people often
assume their
managers are
plotting terrible
things….

www.betterbusinesslearning.com

What is Change Management?

6.
…so be as
transparent as
possible.

www.betterbusinesslearning.com

What is Change Management?

And finally,
remember that…

www.betterbusinesslearning.com

What is Change Management?

Change is
less scary
when YOU’RE
driving it.
www.betterbusinesslearning.com

What is Change Management?

Consider your
passengers.

www.betterbusinesslearning.com
www.betterbusinesslearning.com

Better Business Learning
• Learning Programmes
• Facilitation Services
• Faculty Development
• Video Production
www.betterbusinesslearning.com

All content (excluding audio)
©2011 Gavin Wedell

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David Anderson is a thought leader in managing effective technology development. He leads a consulting, training and publishing business at David J, Anderson & Associates. David may be best known for his book, Kanban: Successful Evolutionary Change for Your Technology Business. David recently appeared on a Business901 podcast, Change is Best when it Evolves. This is a transcription of the podcast.

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What is "CHANGE MANAGEMENT"?

1. What is Change Management? What is “CHANGE MANAGEMENT”? www.betterbusinesslearning.com

2. What is Change Management? Management ‘gurus’ make a fortune teaching managers how to deal with change. www.betterbusinesslearning.com

3. What is Change Management? www.betterbusinesslearning.com

4. What is Change Management? Selling countless books… www.betterbusinesslearning.com

5. What is Change Management? …and costly implementation systems. YO U R P L AT F O R M IS BURNING! 8 steps to escape it alive www.betterbusinesslearning.com

6. What is Change Management? But ultimately, it comes down to this: www.betterbusinesslearning.com

7. What is Change Management? In our globalised and interconnected economy… www.betterbusinesslearning.com

8. What is Change Management? …organisations deal with continually shifting: MARKET CONDITIONS www.betterbusinesslearning.com

9. What is Change Management? Organisations must adapt or die www.betterbusinesslearning.com

10. What is Change Management? They must continually re-evaluate their business model. www.betterbusinesslearning.com

11. What is Change Management? And consider the effectiveness of the strategy and tactics they are using to reach their long term goals. www.betterbusinesslearning.com

12. What is Change Management? “CHANGE MANAGEMENT” is thoughtfully and carefully re-aligning the organisation based on the answers. www.betterbusinesslearning.com

13. What is Change Management? “CHANGE MANAGEMENT” is thoughtfully But… and carefully re-aligning the organisation based on the answers. www.betterbusinesslearning.com

14. …the PROBLEM with CHANGE…

15. …is that people who have been doing things a certain way for a long time…

16. …don’t like to suddenly be told…

17. “YOU HAVE TO DO THINGS DIFFERENTLY!”

18. CHANGE is usually accompanied by…

19. UNCERTAINTY POOR COMMUNICATION POWER-PLAYS CHAOS

20. What is Change Management? But there ARE ways to manage change successfully! www.betterbusinesslearning.com

21. What is Change Management? If YOU are managing a change, ensure you… www.betterbusinesslearning.com

22. What is Change Management? 1. Communicate the threat of NOT changing. www.betterbusinesslearning.com

23. What is Change Management? 2. Involve your team in decision making (when possible) www.betterbusinesslearning.com

24. What is Change Management? 3. Minimise uncertainty. www.betterbusinesslearning.com

25. What is Change Management? 4. Celebrate successes in moving towards the goal. www.betterbusinesslearning.com

26. What is Change Management? 5. Keep explaining the reasons to change. www.betterbusinesslearning.com

27. What is Change Management? When there’s an information vacuum… www.betterbusinesslearning.com

28. What is Change Management? …people often assume their managers are plotting terrible things…. www.betterbusinesslearning.com

29. What is Change Management? 6. …so be as transparent as possible. www.betterbusinesslearning.com

30. What is Change Management? And finally, remember that… www.betterbusinesslearning.com

31. What is Change Management? Change is less scary when YOU’RE driving it. www.betterbusinesslearning.com

32. What is Change Management? Consider your passengers. www.betterbusinesslearning.com www.betterbusinesslearning.com

Notas del editor

It turns out that…People who have been doing things a certain way……for a long time…Don’t like to be told to do them differently!When people are organised into big groups,Working togetherTo produce outcomesThere inevitably are tensions about what the best way to organise themselves is.Things get even more complicated when asking questions like:What should we do?How should we organise ourselves?What techniques do we employ?Who should we serve?What tools will we use?CHANGE MANAGEMENTIs a STRUCTURED way to ask these questions.And then alter the way the organisation works and is organisedbased on the answers.In the past, It comes from a recognition that managing the emotional and interpersonal elements of that processIs extremely importantTo Uphold moraleMaintain an organisation’s cultureInvolve Capture everyone’s ideasMake informed decisions(keep the best bits of an organisation whilst working in a better way).We know that today’s economy is more competitive than ever.So businesses that manage the way that they adapt to different CircumstancesTechnologiesCustomer demandsInput costsRisksWill survive and flourish.Summary:What is “Change Management”?It is a structured way to ask:What is our business model?Does something threaten this model?Are there opportunities we are missing?Can we better organise ourselves?And based on the answers to those questions, alter the way that people Interact (include pic of org chart changing)CommunicateAnd manage performanceYou might like to check out:John Kotter’s Eight Steps to Change ModelModern managers would be wise to:Clearly explain why there is urgency to changeInvolve their teamCapture everyone’s thoughtsReduce unnecessary uncertaintyCommunicate whenever possibleBe transparent in their processCelebrate successful shifts

What is "CHANGE MANAGEMENT"?

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