1. www.informa-mea.com/hradmin
Certi cate In
HR Administration
Develop Skills And Techniques To Ensure The Smooth Running Of
HR’s Administrative Processes
On This Course, You Will:
1. Deliver a high level of service to both the operational HR
team and the wider business
2. Design and implement e ective HR procedures and
administrative systems to support business needs and
deliver business results
3. Provide administrative support concerning employee
matters, ensuring alignment with company values and
goals
4. Produce all employment related processes including
recruitment, selection, training, sickness etc.
5. Develop your interpersonal communication skills so that
you can successfully deal with di cult situations
An Essential Course For HR Administrators And Assistants
Led by
Anne McDougall
26 – 29 March 2017
Venue TBC, Dubai, UAE
2. www.informa-mea.com/hradmin
The George Washington University School of Business,
Informa’s Academic Partner, is dedicated to excellence: in
its teaching and research about management, in the
public and private sectors, within the United States and
internationally.
The school has a 75 year history of preparing men and
women for leadership in both the public and private
sectors. Known internationally for its dedication to
academic excellence, the school draws students from all
parts of the United States and around the world.
Beyond rst class teaching and scholarship, the school’s
faculty o ers practical experience in the issues and
challenges confronting business and government. Its
research centres link faculty and students with US and
international business and government organisations.
Recent distance learning initiatives have expanded the
school’s global reach.
Course Requirements And Certi cates
Delegates must meet two criteria to be eligible for an
Informa/GW Certi cate of Completion for a course:
1. Satisfactory attendance – delegates must attend all
sessions of the course. Delegates who miss more than 2
hours of the course sessions will not be eligible to sit the
course assessment
2. Successful completion of the course assessment
Delegates who do not meet these criteria will receive an
Informa Certi cate of Attendance. If delegates have not
attended all sessions, the Certi cate will clearly state the
number of hours attended.
Course Assessment
Knowledge con rmation and personal assessment to
include:
• Group discussions
• Quiz
• Final exam (multiple choice paper)
Who Should Attend
This course is especially designed and developed for HR
professionals requiring specialised knowledge and skills.
The course is intended for individuals who are either new
or have little experience in HR, but have a keen interest
in developing a career in the human resources
profession. HR administrators and assistants will certainly
bene t from attending the course.
Anne McDougall conducts learning
programmes and solves organisations’
challenges for clients in Africa, China, Europe,
the Middle East and the United Kingdom.
A motivational trainer and speaker, Anne
is well known for her Communications and
Management Skills programmes.
She has a Master’s Degree in Learning and Development from
the University of She eld in the UK and knows exactly how to
build con dence and get people to access their true potential.
Her courses are fun! How else can people learn?
By giving delegates “simple tools for busy people”, she enables
them to persuade, negotiate, in uence and build trust with
colleagues and clients. This trust, in turn, enables teams to work
together constructively, to solve problems and cooperate to
provide great products and services for their customers.
Anne is a quali ed Voice and Speech coach and helps people
improve their vocal technique, control nerves, write scripts and
hold an audience of one to a thousand totally enthralled. As a
presenter herself, she uses the skills daily.
Memberships of the International Association of Business
Communicators and the American Society of Training and
Development keep Anne up to date with all the developments in
her eld. Her clients can be assured that all her material includes
the latest research and developments in the subjects she is
presenting.
Her book “Brain Teasers for Trainers”, published by Gower, has
been a great success world wide. And her second book, “Writing
Emails and Letters”, which is being published by Amazon was
written for second language writers and speakers.
Anne’s clients range from Novartis in China to the large Oil and
Gas companies in the Middle East, the Telecom companies of
Africa and Egypt to the European Commission in Brussels.
What Past Delegates Said About
Anne’s Courses
“I love Anne’s guidance and positivity, I have
learned so much from this training”
Sino Salony Matthew, HR Assistant, Nimr Automative, UAE
“This course can put you on the right track to move
on, and lights up a lot of hidden information.”
Hassan Naddaf, Human Resources and IT Manager,
Boom Construction, Qatar
“I learned new things which give me the courage to
voice my ideas.”
Marites Rambac, HR Administrator, Bayer International SA, UAE
“This course is really valuable and includes
meaningful material. I recommend that even senior
sta attend.”
Mohamed Taha Yousef Fattah, Training Coordinator
Abu Dhabi Investment Council, UAE
“Anne McDougall is the best. She made the course
challenging and it is really an honour to have met
her. She is a very inspiring person.”
Mouza Al Qubaisi, Technical O cer, Zonescorp, UAE
“Anne always provided examples from real life
and incorporated video as well as other visuals in
addition to stories which helped us a lot”
Amal Al Harthy, HR Admin O cer,
Oman Airport Management Company, Oman
Meet Your Expert Course Director
3. www.informa-mea.com/hradmin T: +971 4 335 2437 E: register-mea@informa.com
Course Timings
Registration will be at 7.30 on Day One. Course sessions will start promptly at 8.00 and end at 14.30. There will be two short breaks for
refreshments and lunch will be served at the end of each day’s session.
Course Overview
HR administrators often function as the rst point of contact for
employee enquiries and requests. This course provides a ‘best
practice’ approach to the key administrative activities and on
the practical application of key HR administrative activities. The
course leader will provide you with the insight, knowledge and
skills to manage potentially sensitive issues and situations with
tact, discretion and con dence.
Gain an overall understanding of Human Resources as it relates
to an organisation’s goals and strategic objectives. You will
examine the issues of Human Resources Management and its
various functions, activities and processes.
Course Outline
Day One
The Role Of HR Administration In Your Organisation
• The role and scope of HR in the organisation
• HR department structure
• HR functions and range of activities
• HR practices, responsibilities and objectives
Bringing Creativity To The HR Administration Role
• Creating an awareness of your company’s vision, mission and
values
• How to ensure sta stay engaged
• Creating a culture of trust
Practical Exercises
Advantages And Disadvantages Of HR Systems
• Manual for 5 – 30 people
• Oracle
• SAP
Practical Exercises
Developing A “Can Do” Attitude For Your Customers
• How to give your customers what they want
• Selling the bene ts of an HR department
• Seeing the larger impact of your role and being a role model
• Reconciling disputes: roles, rights and resources
Practical Exercises
Summary And Questions
Day Two
The Stages Of Recruitment And Record Keeping
It is important to get recruitment right as it is the people who will
make or break your organisation
Stage One: Why Should Anyone Want To Work For Your
Organisation?
• How/where to nd the best people
• Your image and using it to attract the business
• Getting involved in recruitment fairs and sixth form colleges
Practical Exercises
Stage Two: Job Analysis
• Planning and conducting the job analysis
• Developing job descriptions and job speci cations
• Uses and application of job analysis information
Practical Exercises
Stage Three: Things To Do Before And During The Interview
• CVs, application forms, person speci cations
• Selecting and administering selection tests
• Processing applications and short-listing candidates
Practical Exercises
Stage Four: Interviewing Skills
• Developing guidelines for successful interviewing
• How to prepare
• Using WASP to get you started
• Questions to ask/avoid
• Recording your options
Practical Exercises
Stage Five: Record Keeping For Recruitment
• Engagement procedures: contracts of employment and
written particulars, references, induction, checklists
• Maternity procedures: maternity leave and pay
• Termination: notice periods, termination reports, exit
interviews
Practical Exercises
Certi cate In HR Administration
26 – 29 March 2017 Venue TBC, Dubai, UAE
4. General Record Keeping
• Maintaining records, systems and libraries
• Security, con dentiality and access to records
• Understanding the audit role in record keeping
• How to prepare updated reports
Practical Exercises
Summary And Questions
Day Four
Developing Interpersonal And Communication Skills
E ective Face-To-Face Communication
• Interacting con dently and positively with others
• Using listening and questioning e ectively
• Increasing your visibility in the organisation
• How to project the image of HR
Practical Exercises
Developing Interpersonal Communication Skills In HR
• Understanding what makes people who they are and how to
adjust your messages to suit di erent personality types
• Using the “Personality Triangle” to improve relationships
• Building/maintaining great relationships
Practical Exercises
How To Use Feedback To Create Awareness And Growth
• Giving and receiving constructive feedback
• How to give developmental feedback
• Measuring your success
Practical Exercises
Emotional Intelligence (EI) And How To Use It To Give A
Great Service – Questionnaire
The Power Of Positive Thinking
• Handling con ict to achieve win-win outcomes
• How to motivate yourself and others
• Raising your pro le and adding value in a climate of change
Practical Exercises
Summary And Questions
Tracking Key Internal HR Records
• Application form
• O er of appointment letter
• Medical reports
• Copies of certi cates/quali cations
• Security-check reports
• Acceptance of o er letter
• Promotion letters
• Sta reports/appraisal forms
• Disciplinary correspondence
• Salary increment forms
• Appeals/petitions
• Requests and responses regarding special leave
• Change of name documents
• Personal/service record card
• Retirement noti cations
Practical Exercises
Summary And Questions
Day Three
Orientation, Training And Performance Appraisal
Orientation
• When should it be done and by whom?
• Documents to give out during orientation
• Cultural awareness training
Practical Exercises
Carrying Out Training Administration
• Linking training to your business plan
• Training process and methods
• Coordination of training
• Training evaluation and training plans
Practical Exercises
Developing Training Databases And Building A Resource
Library
• Setting up a trainer database
• Building relationships with training consultancies
• Setting up and managing budgets for a resource library
Practical Exercises
Performance Appraisal
• Administering the performance appraisal process
• Methods for appraising performance
• How to do a fair appraisal when bonus and increments are
linked
• Problems of performance appraisal
• Clarifying employee rights – where equal opportunities and
discrimination t in
Practical Exercises
Would you like to run this course in-house?
The in-house training division of Informa
Tel: +971 4 407 2624 Email: cts@informa.com
www.informa-mea.com/cts
