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http://www.linkedin.com/profile/view?id=2423621
Qualifications for Management and IT Consulting Professional
Results driven business leader with 20 years of experience spanning corporate strategy and transformation, business/systems
design and analysis and project execution. Proven success in engaging and managing highly-skilled technical teams to design
and deploy innovative application solutions, tools and processes across global operations. Excels at seeing the big picture,
identifying gaps and managing initiatives. Plays an integral role within an organization by providing collaboration, motivation
and direction across teams in culturally diverse and high-growth environments. Expertise encompasses:
Data Analytics · Process Improvement · Off-shoring · Project Management
Supply Chain Management · Knowledge Management · Portals · eLearning · Collaboration Tools
Change Management · Coaching · Business Intelligence · Architecture and Integration
Selected Accomplishments
 Implemented Global People Supply Chain Planning and Execution solution encompassing both Demand and Supply
Management, with dual goals of enabling process automation and Supply Chain Optimization for Professional Services
Company with 180,000 employees and $12Bn revenues.
 Developed portfolio of improvement opportunities within people, process and technology streams for an operational
transformation of capacity and resource management. Results included a recurring annual benefit of $5,100,000 from
increased utilization and revenue improvements.
 Defined and executed Sales transformational strategy to offshore sales process management, proposal development and
sales intelligence to India resulting in recurring annual benefit of $1,250,000 from reduced operating expenses and
improvements in productivity levels.
 Designed, developed, and released web-based sales automation tools to expedite the consulting sales process and
improve win rates, resulting in $900,000 annual reduction of business development costs. Provided professional support
at high-value peaks across the proposal process to reduce cost of sales.
 Cut costs by 30% consolidating intranets and portal sites into common content foundation and replaced traditional
methods of information access with collaborative self-service. Created content management governance model to ensure
consistency in process, roles and technology across business units.
Career Track
Capgemini US LLC Baltimore, MD 1998 to Present
(Formerly Ernst & Young Consulting)
Associate Director (2009 to Present)
 Engagement Leader/Program Manager for Global implementation of custom developed Supply Chain Planning and
Execution toolset encompassing Demand Supply Planning and data analytics, with dual goals of enabling process
automation and Supply Chain Optimization for Professional Services Company with 100,000 employees and $8Bn
revenues. Combination of U.S., French and India teams provided nearly 24x7 capabilities across the globe to meet
extremely tight deadlines. Solution components included: Collaborative Forecasting, Analytics and Dashboard, and
Demand/Supply Planning. 8 Interfaces were developed to HR, Financial and Project Management applications. Included
large scale Data Migration from 5 Legacy applications.
 Spearheaded current state assessment of capacity planning and human resource management operations for North
American Region. Developed portfolio of (BPM) business process management improvement opportunities within people,
process and technology streams. Evaluated alternatives and provided due diligence for implementation of new Capacity
and Resource Management system integrated with Time and Expense, Pipeline and Proposal Management, and Project
Accounting systems . Managed the implementation of improvement opportunity streams to completion. Results included a
recurring annual benefit of $5,100,000 from reduced operating expenses and improvements in productivity levels.
Assistant Director (2005 to 2008)
 Defined and executed Delivery transformational strategy to migrate knowledge and content management operations, in
addition to the underlying portal and database infrastructure to offshore center in India. Initiative involved overcoming
barriers with respect to US negative perceptions of off-shoring, as well as cultural, language and time zone complexities.
Created standard service level agreements, metrics, KPIs and RACI model. Established COE’s (Centers of Excellence) for

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key service offerings to build thought leadership and collaboration across regional business units. Results included a
recurring annual benefit of $1,250,000 from reduced operating expenses and improvements in productivity levels.
 Provided leadership and direction for US operating region, creating a CRM sales content management governance model
to ensure consistency in process, roles and technology across business units. Defined standards, guidelines, best practices
and metrics for sales process management and sales intelligence applications. The applications consist of pre-packaged
web-based sales and marketing toolkits designed to jump-start business development efforts, while enhancing revenue
growth and reducing cost of sales.
 Business Analyst as part of process improvement team that designed, developed, and released web-based proposal and
sales management tools to automate the consulting sales process and improve win rates. Defined processes to regiment
proposal response process by breaking down RFPs very rapidly and identifying key elements. Provided professional
support at high-value peaks across proposal process to reduce cost of sales. Participated as independent proposal
evaluator in major proposals reviews. Served as primary point of contact between regional sales executive team and
proposal documentation team. Provided guidance to proposal managers and program managers for development of
proposal content. Created and recommended key proposal content as needed. Provided competitive intelligence and
business research to ensure RFPs are aligned with winning strategy.
 Designed, developed and released 3 global collaborative content management portals and associated content
repositories. The three 12-month+ projects were a complex effort involving coordination of activities across 8 global
regions with a virtual team of 15 individuals from 10 countries. Process, technology and organizational challenges were
present. The content management system, which was released on schedule and within budget, provided outstanding
intranet tools for global knowledge sharing, competitive intelligence, and market research and analysis within the global
consulting practice.
 Business Analyst as part of global virtual team that designed and improved internal enterprise CRM sales and delivery
content solutions utilizing Lotus Notes, Domino, Verity, and SharePoint applications. The team consisted of resources from
Sweden, France, India, Spain and North America. Cut costs by consolidating intranets and portal sites into common
content foundation and replaced traditional methods of information access with collaborative self-service. Redesigned
knowledge content repositories, web portals, and collaboration tools to ensure timely availability of intellectual capital and
marketing/sales collateral in support of business development efforts.
 Established Global Knowledge Management Council, setting global content management policy and creating improved
knowledge and learning platforms. The Global KM Council, with representative CKOs from 10 Global regions sets direction
for enterprise wide system that provides content and collateral consultants need to effectively sell and deliver solutions to
clients world-wide. The system is web based and consists of multi-language search applications, portals, databases and
virtual collaboration tools. Involved overcoming numerous political and cultural challenges working with colleagues from
diverse international backgrounds toward a common goal.
Manager (2001-2004)
 Business Analyst on team that designed developed and released the e-Learning initiative (internal global training system
for consultants) which comprised web-based learning applications and service line methodologies to support consulting
practice as part of global cost reduction campaign. The e-Learning initiative resulted in 50% reduction in costs, received
high client satisfaction ratings and was perceived as an efficient and productive alternative to traditional classroom
training.
 Planned and coordinated learning and training development programs for consulting staff while managing a $500,000
annual learning budget. Developed classroom and virtual training programs providing thought leadership for experienced
consultants and orientation for new hires. Created and presented more than 100 knowledge awareness sessions through
web based applications and location based training, designed to educate consulting community on internal knowledge
applications, external research and business analysis sources in addition to competitive and market research processes.
 Designed and implemented 2 web-based global consulting methodology development projects. Both projects were
delivered on time by completing development work in-house, in addition to utilizing offshore development center
capabilities. This approach reduced expenses well below budget.
Senior Consultant (1998-2000)
 Application Analyst on team that implemented and integrated SAP APO demand planning module with SAP BW data
warehousing and SAP R/3 ERP for a $1 billion dollar consumer products company. Performed application development
and design, in addition to system configuration and testing. Managed design and development of business performance
and reporting tools, utilizing SAP BW and SAP APO, and trained client team on their use and functionality. Project results

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included one-time benefit of $1,670,000 from reduced investment in working capital, as well as recurring annual benefit
of $5,717,000 from reduced operating expenses and improvements in customer service level fill rates.
 Business Analyst on team that reengineered and implemented fully integrated Supply Chain structure for $1.5 billion
Consumer Products Company. Significant issues in change management and process redesign specifically within
Demand/Supply Planning, Distribution, Transportation and Customer Service were attacked. Overall improvements were
achieved in customer service levels, inventory reduction and sales revenues through the implementation of Manugistics
APS, BaaN (Infor) ERP, and Catalyst WMS.
 Business Analyst on team that created shared North America logistics organization for Japanese auto manufacturer where
redundant activities were eliminated and common focus applied to optimize benefits across manufacturing locations.
Determined and implemented appropriate mix of transportation, cross-docks and consolidation centers to provide most
efficient and effective material flow to plants. Appropriately deployed and integrated several forms of internet -based
technology to enable significant process innovations and supplier collaboration required for client t o remain competitive.
Technical Skills
Microsoft SharePoint- Collaborative Content Management Oracle CRM- Siebel
Microsoft Live Meeting- Virtual Meeting & Collaboration Oracle Financials- Siebel Analytics
Google Enterprise- Search Solution Oracle HRMS- PeopleSoft
Verity- Web search and retrieval SAP APO- Supply Chain Planning
Lotus Domino- Web Content Management SAP BW- Data Warehousing and Reporting
Lotus Notes- Database and Content Management Infor ERP- SSA BaaN
Microsoft Front Page- Web design JDA- Manugistics
Macromedia Fireworks- Graphic Design Catalyst- RF based Warehouse Management
Macromedia Dreamweaver- Web Design Hub Group Logistics- Transportation Management
Adobe Photoshop- Graphic Design SMC³ CZAR Lite- LTL Freight Rate and Pricing
Retain- Resource Management/Capacity Planning QlikView- Business Intelligence
Professional Memberships & Certifications
Certification: SAP BW- Data Warehousing and Reporting Council of Supply Chain Management Professionals (CLM)
Certification: SAP APO- Supply Chain Planning American Production and Inventory Control Society (APICS)
American Management Association Supply Chain Council (SCC)
Education
Towson University, Towson, Maryland 21204
Degree: Bachelor of Science, Business Administration
Curriculum: Concentration in Marketing and Finance