13. Your Marketing Team Should Monitor:
Activity of your leads
Activity of thought leaders in your industry
Conversations with words that are core to your brand
14. Your Sales Team Should Monitor:
Open leads’ Twitter & LinkedIn conversations
“Closed lost” leads tweets related to your product
“Closed won” leads to follow up with them after the sale
15. Your Support Team Should Monitor:
Questions people have about your product
Conversations customers are having about your product
Positive and negative feedback about your product
16. Your Executives Should Monitor:
Conversations people are having with other execs
Conversations about your company vs. competitors
The activity of competitors in your industry
19. Mentions and searches
Questions about your company or industry
Requests for support
Complaints and feedback
Praise
Competitor Mentions
?
On Twitter, monitor:
20. Mentions and searches
Questions about your company or industry
Requests for support
Complaints and feedback
Praise
Competitor Mentions
?
On Twitter, monitor:
Pro Tip: Use
TweetDeck or Social
Inbox to arrange
Twitter streams side
by side.
27. With Google Alerts, monitor:
Quora Questions
Comments
Blog Articles
Links
?
Pro Tip: Google
Alerts are a hidden
gem. It’s a free tool
to keep track of
topics with new
content that appears
on the web.
28. 10 Minute Checklist
4 minutes on Twitter
2 minutes on Facebook
2 minutes on LinkedIn
2 minutes on Google Alerts