This section of the agenda will feature leaders in innovation, customer experience, and design within the health insurance space. Each panelist will present the current state of experience at their organization, what successes they have seen, what situations they have learned from, and what their challenges and obstacles are, and where they would like to see things head in the future. Then Amy Cueva will guide the group in a discussion around strategy, measurement, culture change, and other important topics relevant to delivering phenomenal experiences.

1. Nancy P. Hanrahan, PhD, RN, FAAN
HxRefactored Conference
April 2016
Nurses’ Redesign the Patient
Experience

2. “Tipping Point‟
in its most basic
meaning refers to
a critical point
when
unprecedented
changes occur
rapidly with
irreversible effect.

3. Silos and fragmentation

4. The Management of Knowledge
Creation and Innovation

5. Nurses are Ubiquitous
 4.1 million nurses
 Present at the bedside 24/7
 Embedded in all possible health care
delivery sites.
 An untapped source of subject matter
expertise of the lived experience of
patients receiving health care.
 Nurses make extraordinary partners in
tackling the redesign of the patient’s
experience of health care

6. Health Care needs Unreasonable
Disruption
Need to think differently about
health: move from a focus on
providing services to a single
individual… to measurably
improving outcomes for the
populations in our communities
Redesign the patient’s health care

7. A Phone Game for
Asthma Control
Let the
FUN
begin!!!
UniversityofPennsylvania,
GamesforHealthcareSolutions
Challenge,2012

8. Body Wars!™
A game for juvenile inmates in a detention center who are awaiting a
hearing before Juvenile Court. The game is highly interactive
building player skill at identifying the body part that is harmed from a

9. Sexi U
Learn Ask Talk
LOG
O

10. Welcome to the Transplant Trail…
Your journey to making life full and happy and
keeping your organ transplant healthy and long-
lasting.

11. Nadia Dowshen, MD
Warren Longmire, BES
Scott Schmidt, BA, BSN, RN
Adolescents with HIV
Medication Management

12. Kerry McLaughlin, RN, BSN,
Founder & St. John’s Employee
Jennifer Abraczinskas, MD,
Clinical Programs Contractor Camden Coalition of
Healthcare Providers
Business Development
Charles Coltman, CEO Health Platforms
Mobile health for chronic disease
Technical
Seth Archambault,
DoerCreator.com
Jacob Abraham,

14. Value
• 16,000 Nursing Homes in the U.S. with
ONLY 88% occupancy
• 178 Billion dollar industry, with 2.5
million patients engaging with a
Nursing Home annually
• 2020 projections are 6.6 million nursing
home residents

16. • Real Time
Monitoring of
Patient’s Emotional
and Physical Status
• Care Coordination
and Collaboration
• Reduction of
Hospital
Readmissions

17. Lauren Chun, Penn Arts and Sciences
• Goals
• Let’s Play Philadelphia’s goal is to give
parents a tool to help integrate regular
outdoor play into their children’s lives.
• Secondary focus
• To serve as a tool to promote the social
aspect of play for children.
• Target audience
• Parents and guardians of elementary-
school aged children in the Philadelphia
area
• Why just Philly?
• By narrowing the scope of the app, the
idea is that more detailed information
could be offered
• It would be possible to expand the

18. Jessica Thai, RN Penn Nursing
Student

20. Journey to the West
Matthew Lee, Penn Nursing
Student
A Game that supports student grit
in the face of distress.
• Evocative Narrative
• Episodic play sessions,
building emotional arcs
• Traditional Asian Art Style
• as framing
AppHappy: A Cat’s Tale
Go forth

21. Kuai Chi: A Journey to the West
How do you feel today?
1 10
Quest Forum Chart

22. Everhealthier Women
Dr. Anne Tietleman, PhD, RN,
FAAN
Penn Nursing Faculty
Premie feeding devise
Inventor: Barbara Medoff-
Cooper, PhD, RN, FAAN
Penn Nursing Faculty

23. iVoic
e- patient’s report

24. June 17-19, 2016 Nurse Innovation and
Entrepreneurship Summit and Hackathon
Health Informatics that transform health systems
 Max Topaz, PhD, RN- Post Doctoral Research Fellow, Harvard Medical School and
Brigham Women Health Hospital—Natural Language Processing to enable faster,
higher accuracy and better quality data coding and analytics.
 Ann Kirby, RN. Chief Compliance Officer and Vice President of Medical Review Systems at
Rising Medical Solutions, Inc. Nurse Innovator in Quality Service Delivery.
 James Benneyan, PhD Northeastern University Healthcare Systems Engineering Institute.
System Engineering Approaches to Health Care Systems
Innovations that transform Patient and Family Experience.
 Sarah Collins, PhD, RN. Nurse scientist and Senior Clinical and Nurse Infomatician at
Partners. Healthcare Systems specializing in electronically capturing and sharing safety
concerns from patient and family perspective.
 Kumiko O. Schnook, PhD, RN. Nurse scientist and Medical Informatics research fellow at
Brigham and Women’s Hospital. Leveraging technology to facilitate and support patient
transitions and team communication
 Dan Feinberg MBA, Director Northeastern University MS Health Informatics Program. Using
health informatics to benefit patients and families.