1. Managing Generational DiversityJohn Sclafani Generational Diversity Leading and motivating different types of people

3. Why picking the right team is so important

4. Generational diversity

5. Motivating different peopleDiscussion: How do you motivate and build your team and team culture?

6. Best In Class – Getting the Right Team Waiting it out to hire the right person is better than paying high cost to hire the wrong person Diversity is essential - important not to hire someone just like yourself Managers need to continuously improve and educate themselves in the people selection process

7. Three categories of employees: Engaged— These employees are loyal & psychologically committed to the organization. They are more productive, more likely to stay with their company for at least a year, less likely to have accidents on the job and/or steal. Not Engaged— These employees may be productive but they are not psychologically connected to their company. They are more likely to miss workdays and more likely to leave. Actively Disengaged— These employees are physically present but psychologically absent. They are unhappy with their work situation and insist on sharing that unhappiness with their colleagues.

8. How can we grow? Do I belong? Engagement Levels Moving up the engagement pyramid Opportunities to learn and grow Progress in last six months Coworkers committed to quality Mission/Purpose of company My opinions count Encourages development Supervisor/Someone cares What do I give? Recognition last seven days Do what I do best every day Materials and equipment What do I get? I know what is expected

10. Promote individual growth and development

11. Address under-performers

13. Generational Diversity And Leading different types of people

14. The Generations Veterans 1922-1943 Boomers 1943-1964 Gen X 1965-1980 Gen Y 1980-2007

15. The Veterans 1922-1943 Youngest individuals are 67 years old

17. Seminal Events

18. The Depression

19. Hitler

20. Pearl Harbor

21. Korean War

22. Heroes

23. Superman

24. FDR

25. MacArthur/Patton

26. Babe Ruth

27. Joe DiMaggio

28. Ted WilliamsGenerations: The Veterans

29. Boomers 1943-1964 Ages 64-46 years old

31. Seminal Events

32. Vietnam

33. Assassination of King & Kennedy brothers

34. Man on the Moon

35. Woodstock

36. Heroes

37. Gandhi

38. John Kennedy

39. Martin Luther King

40. John GlennGeneration Boomers

42. Team orientation

43. Personal gratification

44. Health and wellness

45. Personal growth

46. Work

47. Competition

48. Success

49. Inclusion

50. Fight for a cause

51. “Show me”

52. YouthBoomers’: Core Values…

53. It’s All About ME Boomers’: Known As…

55. They talk about things they shouldn’t

56. They think only of themselves

57. What Xers say that boomers are…

58. They are self-righteous

59. Talk the talk but never walk the walk

60. What’s the fad this week?

61. Clueless

62. What Y Gen say that boomers are…

63. Pretty cool but they work too muchBoomers’: What Others Say…

65. Driven

66. Go beyond call of duty

67. Want recognition and willing to please

68. Good at teamwork

69. Work at relationships

70. Liabilities

71. Self-centered

72. Judgmental

73. Sensitive, particularly to non-positive feedback

74. Too much focus on process, not result

77. Seminal Events

78. Watergate

79. Personal computers marketed

80. Massive layoffs from US corporations

81. Ronald Reagan as President

82. Fall of the Berlin Wall

83. Heroes

84. noneGenerations: The Xers

86. Techno literacy

87. Balance

88. Fun

89. Informality

90. Thinking globally

91. Self-reliance

92. Creativity

93. Independence

94. Information

95. Feedback

96. Entrepreneurial Spirit

97. CynicismXers’: Core Values…

98. Skeptical Xers’: Known as…

100. Highly Self-Reliant

101. Addicted to Information

102. Dependent on ImmediacyXers’: Four Themes

106. Technology freaks

107. Independent

108. Flexible

109. Innovative

110. Un-intimidated

111. Liabilities

112. Cynical

113. Impatient

114. Task oriented

115. Poor interpersonal skillsXers’: At Work…

117. Value them as individuals

118. Keep open lines of communication

119. Provide and be willing to receive constant feedback

120. Set clear deadlines and precisely defined outcomes

121. Give them the freedom to excel and psychological space to thriveXers’: To Motivate…

123. Flexible

124. Multi-task

125. Ask the difficult questions

126. Focus on results

127. Distaste for discipline

128. “Expect” things to be done

129. Hard time with authority/corporate

130. Little tolerance or understanding of other generation’s needsXers’: As Managers…

131. Gen Y 1980-2007 Ages 27 and under

133. Seminal Events

134. Oklahoma City bombing

135. Schoolyard shootings

136. Internet

137. Death of Princess Diana

138. Clinton/Lewinsky

139. 9/11

140. Heroes

141. Michael Jordan

142. Mark McGwire/Sammy Sosa

143. Bill Gates

144. Mia Hamm, Tiger Woods

146. Civic Duty

147. Confidence

148. Achievement

149. Sociability

150. Morality

151. Diversity

152. Street Smarts

153. Technology

155. Optimistic

156. Tenacious

157. Heroic

158. Multi-tasking

159. Techno savvy

160. Liabilities

161. Need structure, supervision, and help with people issues

163. “Clash points”

165. Boomers: Job changing puts you behind

166. Gen X: Job changing is necessary

167. Gen Y: Job changing is part of my daily routineSource: Millennials Rising

169. Boomers: Feedback once a year, positive with lots of documentation

170. Gen X: Hey, how am I doing?

171. Gen Y: Feedback whenever I want it at the push of a button.Source: Millennials Rising Clash Point: Feedback

173. Boomers: Money, Title, Recognition, the corner office

174. GenX: Freedom

175. Gen Y: Work that has meaningSource: Millennials Rising

177. Boomers: Build a stellar career

178. Gen X: Build a portable career

179. Gen Y: Build parallel careersSource: Millennials Rising

181. Challenge them

182. Tell them why

183. Don't talk DOWN to them

184. Encourage risk taking

186. LOL!! BRB

187. Mac vs. PC

189. Understand these differences AND build a culture So with so many different styles, how do you build a team? How you communicate differently with different groups What to do for fun. How do you bridge difference Share one success you have had