1. Jason Estacio
8 Franca Dr, Bristol, RI 02809 – 401-440-8764, Jme8589@hotmail.com
"Offering extensive experience with consistent results as a top producing sale/service
professional and business developer. A proven track record of increasing sales, revenues,
and profits through expertise in sales/marketing, account acquisition/retention, and
exceptional customer service. Recognized for a strong work ethic with high levels of self-
motivation while being respected as a top performer as well as a team player.”
Summary of Qualifications:
Fully trained in multiple banking operations software: SalesForce, Fiserv, E-Vision,
UNIFI, Systematix, CMSI (mainframe), Credit Review, etc.
Motivated and enthusiastic; proven ability to effectively communicate and develop
excellent customer relationships
Excellent at identifying cross-selling opportunities.
Several years’ experience in a call center/phone bank environment
Experience working with multiple banking departments and a team player with the ability
to network effectively
Able to handle high volume of customers under any circumstances
Superior problem solving skills with the advanced ability to succeed under pressure
Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
Knowledge of Dept. of Insurance Business regulations
Exceptional understanding of all banking/lending compliance regulations.
High level of Strategic Planning skills
METLIFE AUTO & HOME, West Warwick, RI
Jan 2015 – Present
Licensed Insurance Agent
Generated new and expanded existing group auto and home insurance business in an
inbound call center environment.
Partnered with multiple Fortune 50-500 organizations/affiliations and consulted with their
existing employees/members on policies in a manner that optimized approval (group
discounts, payroll deduction, etc.)
Expanded insurance coverage into multiple markets in all 50 states.
Contacted potential clients via outbound calling to solicit new business and follow up on
Obtained existing insurance, personal information, and home/auto details in order to run
Worked with agents to optimize sales scripts and utilize multiple techniques to target
Assisted families with preparing home and personal budgets and utilize information to
show benefits of auto and home insurance.
Developed packaged deals for customers that were willing to utilize company for home
and auto policies.
2. Reviewed policy applications for error and omissions then worked with insurance
underwriters to facilitate completion of process.
CITIZENS BANK – TOP CUSTOMER OUTREACH TEAM , Cranston, RI
April 2014 – Nov 2014
Established new business with the existing Top 15% of bank customers in an outbound
sales/call center environment.
Developed, expanded, and improved customer relationships by profiling a customer’s
total relationship with the bank and recommending products best meeting customer’s
Strongly focused on customer retention to exceed expectations of customers unsatisfied
with bank service, policy, procedures, etc.
Selling opportunities included: home equity products, all consumer accounts(including
short term savings), and all credit, loan and line accounts.
Loan origination of all bank mortgage products while meeting guidelines of the
Nationwide Mortgage Licensing System.
Identified referral opportunities for all investment accounts and long term savings
products and teamed closely with licensed Financial Consultants to generate further
business for the Wealth Management Division
Consistently exceeded sales goal of $500k in production dollars. Consistently met and
exceeded top tier of monthly sales goal of $1.2M in production dollars as well (most
recent sales reports furnished upon request).
Networked and teamed closely with other bank departments and partnerships: Home
Lending Solutions, CCO Mortgage, CCO Investments, Wealth Management, Business
GAURANTEED BUILDER’S INC, Douglas, MA Jan 2013 – Mar 2014
Assisted with bids on potential job and project opportunities.
Lead and completed different types of work as required of position including construction,
carpentry, electrical, plumbing and landscape.
Participated in establishing several job budgets and developed schedules for completion.
Completed all orders and processing of building materials.
Developed a clear understanding of blueprints,
Ensured that all work was completed properly and on time.
SOVEREIGN BANK, East Providence, RI Oct 2010 - Nov 2012
Retail Mortgage Specialist lll- Retail Mortgage Banking
Processed Mortgage Loans from the initial application stage to post-closing
Prepared instructions of outstanding conditions for Mortgage Development Officer(MDO)
to obtain prior to disbursing loan proceeds and title requirements.
Responsible for reviewing loan files and preparing loan documents and summaries of
conditions and fees for closing(1003, 1008, employment docs, appraisal, tax transcripts,
3. Completed loan validation including research through various tools, such as internet,
vendor services, and contacting the customer directly.
Performed extensive research to clear credit report alerts and to validate the information.
Documented findings into the loan origination system/software and cleared the
application for a credit decision.
Maintained a complete and thorough knowledge of Sovereign Mortgage Strategies,
Policies and Procedures, as well as secondary market investor's guidelines utilized by the
Adhered to and complied fully with any and all Sovereign Mortgage policies and
procedures related to internal and external rules and regulations, particularly those
established by State and Federal law.
Assisted MDO with providing mortgage clients sound mortgage advice based on a full
understanding of client needs as well as Sovereign Mortgage products and their benefits.
Consistently executed on Sovereign's referral process by introducing mortgage clients to
other bank services for cross sell opportunities.
Worked with MDO providing client, attorney, or appraiser document follow-up as
determined through quality control or post-closing review.
LOWE’S HOME IMPROVEMENT, Seekonk, MA Aug 2008 - Sep 2009
Commercial Sales Representative
Executed all corporate, in-store, and cross-departmental events and promotional
Sold to the Commercial Construction Market-developing the commercial presence
Determined the cost and pricing of proposals and bids while delivering sales
presentations and implemented cross selling opportunities while serving the needs of
customers and reinforcing established Lowe’s branding
Delivered exceptional account service to strengthen customer loyalty
Recommended Products and type of Service to customers based on their needs and
interests. Estimated and quoted prices, credit and contract terms, warranties and delivery
Negotiated details of contracts and payments and prepared sales contracts and order
Gathered all relevant materials for bid processes and coordinated bidding and contract
Responsible for all aspects of installed sales functions, including training associates,
completing vital documentation and following up with customers regarding their
satisfaction with installed purchases.
VERSATILE MARKETING SOLUTIONS, East Providence, RI Jan 2008 - Jul 2008
Maximized company revenue by negotiating the sale of wireless security systems, Contacted
customers in a timely manner and provided necessary follow up, Promoted department sales
programs and cross selling of other wireless security devices/products.
Worked with district executives, market executives, and segment executives to drive
business performance through sales activities and seminars.
4. Worked with branch management/segment personnel to improve selling skills and build
profitable customer relationships.
Supported business development and campaign successes through planned activities such
as sales contests, outside events, call nights, and seminars/meetings.
Drove sales communications and activities that motivated staff and promoted teamwork
among the branch.
Achieved and exceeded 100% of monthly and yearly sales goals and ensured market
penetration by referring to other business partners.
Applied critical thinking, strategic business and marketing experience to help drive business
Interacted regularly with senior management on matters concerning market analysis, strategy
direction, and recommendation for change.
FEDEX GROUND, Warren, RI Aug 2007-June 2008
Operated forklift/order picker to pull orders and load/unload trucks in shipping and
Performed all other duties in shipping and receiving department: picking, packing, and
scanning orders using a palletizer as well as package inventory.
Labeled all parts for tracking per ISO requirements.
Pulled and put away orders in a temperature controlled setting, and served as a FED-EX
warehouse person all with the use of an RF Scanner.
Labeled and packed parts for shipping to customers.
Served as a secondary delivery driver for local and up to 75 mile deliveries
Actively participated in regulated safety programs as required.
National Producer Number: 17540139
Personal Lines P&C
Rhode Island Resident Number: 2305295
Nationwide Mortgage Licensing System
NMLS ID Number: 1197030
Associate of Science in Finance June 2010