2. Sumaria Learning Solutions
Sumaria Learning Solutions — Your global learning services partner. We are
your trusted resource for providing targeted, just-in-time global learning
solutions at competitive rates.

3. The Sumaria
Difference
Sumaria is dedicated to providing the highest quality learning solutions and
world-class services.
We design, develop and deliver customized learning solutions tailored to
address the dynamic needs of any organization.
Our industry-recognized framework paired with our unmatched expertise
provides unrivalled business results.

5. Sumaria Learning is consistently
engaging with L&D research
organizations and frontline L&D
professionals to understand the
greatest challenges which face our
industry today offering best in class
savvies.
SERVICES
Dynamic Solutions…Engaging Services…Valuable Specialties
The Triple Threat
Due to the dynamic nature of our
industry, solutions change frequently,
so we encourage you to reach out to us
today if you have a problem for which
you cannot find a solution.
SOLUTIONS
Working with our Chief Learning
Strategist and Learning Development
teams, end-to-end solutions are formed
based on your specific needs to
overcome these common challenges,
utilizing the most cutting-edge
technology, learning strategy, and
design.
SPECIALTIES

6. Sumaria Learning Solutions is dedicated to providing the highest quality learning solutions and world-class services. We design, develop and deliver
customized learning solutions tailored to address the dynamic needs of any organization.
OUR LEARNING SOLUTIONS
SALES
DEVELOPMENT
CONTACT CENTER
AND CUSTOMER
SERVICE
DEVELOPMENT
LEADERSHIP
DEVELOPMENT
WORKPLACE
DEVELOPMENT

7. LEARNING STRATEGY
INSTRUCTIONAL DESIGN AND DEVELOPMENT
LEARNING MANAGEMENT AND ANALYTICS
LEARNING DELIVERY AND FACILITATION
LEARNING TECHNOLOGIES
HUMAN CAPITAL CONSULTING
COURSE CONVERSION SERVICES
CERTIFICATION PROGRAM DEVELOPMENT
PROGRAM AND PROJECT MANAGEMENT
LEARNING RESOURCE SOURCING
Our industry-recognized framework paired with our unmatched expertise provides unrivalled business results!
OUR LEARNING SERVICES

8. OUR CLIENTS
We are proud to have worked with many Fortune 1000 companies around the globe!

10. The learning objectives of effective sales development programs are to improve the relationship between sales professionals and their clients, and
to also improve the sales performance and close rates of sales professionals. Students of Sales Development training programs are primarily those
who work as sales professionals, sales managers, channel sales professionals, product sales professionals, and sales force automation professionals.
OUR SALES DEVELOPMENT PROGRAMS
We can support development, organization and management of your
strategic company events, meetings, conferences and incentive programs
that will motivate your people to effectively succeed.
We integrate teaching sales professionals how to use online tools to track and
report the progress of sales activities.
Our sales training focuses on building sales skills. Sales skills are essential, they are only
one side of a very important coin: capability. The other side of the coin is sales
knowledge.
Our business experts and professional trainers offer insight and tips on current sales, sales
management, leadership and management topics.
Our network leverages the best sales methodology to include communication skills and sales
techniques for sales professionals maximizing solutions selling. We have demonstrated experience and
excellence in providing sales methodology training services to a variety of clients.
Sales Events, Meetings,
Conferences and Incentive Programs
Sales Force Automation
Product Sales Training
Sales Management
and Leadership Training
Sales Methodology Training

11. OUR SALES DEVELOPMENT METHODOLOGY
Marketing &
Sales
Talent & SkillsSales Process
Sales
Productivity &
Management

12. SALES DEVELOPMENT PARTNERS AND PROGRAMS
We are proud to work with many Top 20 Sales Development Partners and Programs around the globe!

14. OUR CUSTOMER SERVICE & CONTACT CENTER
DEVELOPMENT PROGRAMS
Building
Customer Loyalty
Building
Customer
Partnerships
Internal Customer
Service
Leading an
Effective Service
Organization
Service &
Solutions Sales
Blend
Contact Center
Service Skills
Hiring &
Onboarding
Mentoring,
Coaching &
Feedback
Performance &
Metrics
Management
Quality Programs
Product &
Solutions Training
(Technical &
Foundational)
Motivation &
Recognition
Our Customer Service and Contact Center Development education and training programs are designed to meet the special needs of
individuals and businesses. Opportunities are available for those individuals who wish to learn a new skill or enhance their existing talents.

15. Supplement in-house training
Develop a customized curriculum to meet specific training objectives
Retrain your employees to meet changing business needs
OUR CUSTOMER SERVICE/CONTACT CENTER
CAPABILITIES
Our Customer Service and Contact Center Development Team has the capability to:
.
Deliver certificate or degree programs on site as an employee benefit
Provide comprehensive training programs, as well as courses if you don’t
have a formal training department

16. OUR CUSTOMER SERVICE/CONTACT CENTER
MODEL FOR DEVELOPMENT
We equip your employees with the skills they need to keep you competitive now and into the future! Our Customer Service andContact
Center Development offers you convenient access to a full range of cost-effective on-site programs.
Technical Skills
Foundational
Skills
Leadership
Skills

17. OUR WORKFORCE DEVELOPMENT PARTNERS & PROGRAMS
We are proud to work with many Top 20 Customer Service/Contact Development Partners and Programs around the globe!

18. •Identify: assess and
determine desired
outcome(s) required
to achieve the overall
business needs
IDENTIFY
•Examine: determine
skill gaps in achieving
the desired learning
outcomes
EXAMINE •Enable: develop
specific
recommendations
and learning
solutions for success
ENABLE
•Execute: create a
comprehensive learning
plan for performance
improvement and
competency
development
EXECUTE •Evaluate: collect
various levels of
feedback and re-
assess against the
expected
outcome(s).
EVALUATE
OUR LEARNING METHODOLOGY

19. We are proud to have worked with many Fortune 1000 companies around the globe. Please find below a sample listing of our clients:
OUR CLIENTS

21. We integrate a range of developmental experiences over a set period of time (e.g. 6–12 months). These experiences may include assessments, 360 degree
feedback, experiential classroom style programs, business school style coursework, executive coaching, web based learning, mentoring and more. We
use goal-setting, following an assessment of key developmental needs and then an evaluation of the achievement of goals to maximize success!
OUR LEADERSHIP DEVELOPMENT PROGRAMS
Leadership
Management & Supervision
Performance Management/Succession Planning
Change Leadership & Management
Communication & Interpersonal Skills
Coaching (All Levels)
Strategic Planning

22. Engaging top executives to develop leadership strategy and actively govern leadership development.
ENGAGE
Aligning leadership strategies and development with evolving business goals.
ALIGN
Focusing on three aspects of developing leaders – leaders at all levels, global leaders and a succession mindset.
FOCUS
Where should companies begin? A few of our starting points include:
OUR LEADERSHIP STARTING POINTS
Implementing an effective – and unique – leadership program.
IMPLEMENTATION

23. OUR LEADERSHIP MODEL FOR DEVELOPMENT
Organizational
Development
Executive
Development
Team
Development
Personal
Development

24. We are proud to work with many Top 20 Leadership Development Partners and Programs around the globe!
OUR LEADERSHIP DEVELOPMENT PARTNERS & PROGRAMS

26. Our Workforce education and training programs are designed to meet the special needs of individuals and businesses.
Opportunities are available for those individuals who wish to learn a new skill or enhance their existing talents.
OUR WORKFORCE DEVELOPMENT PROGRAMS
Communications
Teamwork Dynamics and
Facilitation
Presentation Skills
Business Enhancement Skills Technology Skills Conflict/Stress
Time
Optimization/Organization
Project Management
Career Development and
Planning
Thinking and Innovation

27. Supplement in-house training.
Provide comprehensive training programs, as well as courses if
you do not have a formal training department.
Develop customized curriculums to meet specific training
objectives.
Retrain your employees to meet changing business needs.
Our Workforce Development Team has the capability to:
OUR WORKFORCE DEVELOPMENT CAPABILITIES
Deliver certificate or degree programs on-site as an employee
benefit.
Our Professional and Workforce Development offers you convenient access to a full range of cost-effective on-site programs!

28. OUR WORKFORCE MODEL FOR DEVELOPMENT
Organizational
Development
Executive
Development
Team
Development
Personal
Development

29. We are proud to work with many Fortune 1000 companies around the globe!
OUR WORKFORCE DEVELOPMENT PARTNERS & PROGRAMS

30. Learning Services
Organizations of all sizes and industries use Sumaria Learning
Solutions to improve their workforce performance.

32. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc bibendum eleifend tortor, non porta justo gravida posuere.
OUR LEARNING SERVICES
INSTRUCTIONAL
DESIGN AND
DEVELOPMENT
LEARNING
MEASUREMENT
AND ANALYTICS
LEARNING
DELIVERY AND
FACILITATION
LEARNING
TECHNOLOGIES
HUMAN CAPITAL
CONSULTING
COURSE
CONVERSION
CERTIFICATION
LEARNING
RESOURCING AND
AUGMENTATION
LEARNING
STRATEGY

33. LEARNING
STRATEGY

34. Identify
Identify the organization’s priorities.
Define
Define the people requirements needed to
support these business priorities.
Understand
Understand the current learning programs,
including support systems, technology,
culture, management, and learning
content.
Align
Align the business goals with the learning
processes.
Define
Define a training blueprint that will guide
and develop employees to deliver on
business priorities.
Implement
Implement the solutions with support from
a high-level champion, an active
governance board, and a strong training
department..
Evaluate
Evaluate the results, re-assess, and be flexible
as the organization’s priorities change.
Create
Create a business case for implementing
the learning solutions.
Choosing the most appropriate vehicles for addressing Strategic Learning and Development needs involves an iterative process of research, consultation and analysis.
Learning Strategy Design and Development

35. INSTRUCTIONAL
DESIGN AND
DEVELOPMENT

36. Best in Class
Instructional Design and Development
Sumaria utilizes a variety of standard
SCORM compliant authoring tools which
allow for maximum flexibility and
integration with our clients’ learning
environments.
SCORM
In addition, we enhance your learning
experience through our use of powerful
cutting-edge technologies such as
Augmented Reality, 3D modeling and real-
world object recognition.
AUGMENTED REALITY
We have a variety of learning models that
include various media and interactivity
levels to suit your learning needs and
budget.
VARIETY
Instructor Led
eLearning
Mobile Learning
MicroLearning
Social Learning
Augmented Reality
Virtual

37. LEARNING
MEASUREMENT
AND ANALYTICS

38. MONITOR & ADJUST
Desired
outcomes
LEVEL 4
RESULTS
Leading
indicators
LEVEL 3
BEHAVIOR
LEVEL 1
REACTION
Engagement
Relevance
Customer
satisfaction
Sumaria Learning Measurement Model
MONITOR & ADJUST
Desired
outcomes
LEVEL 4
RESULTS
Leading
indicators
LEVEL 3
BEHAVIORLEVEL 2
LEARNING
Knowledge
Skills
Attitude
Confidence
Commitment
LEVEL 1
REACTION
Engagement
Relevance
Customer
satisfaction
Licensed by Kirkpatrick Partners
To what degree participants react favorably to the learning event.
Level 1
To what degree participants acquire the intended knowledge, skills and
attitudes based on theirparticipation in the learning event
Level 2
To what degree participants apply what they learned during training when
they are back on the job
Level 3
To what degree targeted outcomes occur, as a results of the learning
event(s) and subsequent reinforcement
Level 4

39. LEARNING
DELIVERY AND
FACILITATION

40. Global Learning Delivery and Facilitation
We deliver and facilitate the most engaging and effective training by providing certified
master professional in delivery and facilitation.
Facilitator Certifications
Intense Screening Process
Global Presence
Subject Matter Experts

41. LEARNING
TECHNOLOGIES

42. LMS E-Learning Social
Learning
Mobile
Apps
Augmented
Reality
L e a r n i n g Te c h n o l o g i e s
S u m a r i a L e a r n i n g S o l u t i o n s p r o v i d e s a v a r i e t y o f l e a d i n g - e d g e l e a r n i n g
t e c h n o l o g i e s t h a t s u p p o r t s a n d e n h a n c e s y o u r t r a i n i n g p e r f o r m a n c e

43. HUMAN CAPITAL
CONSULTING

44. Three key areas of strategic focus
Human Capital Focus
The need to broaden, deepen, and
accelerate leadership development at all
levels; build global workforce capabilities;
re-energize corporate learning by putting
employees in charge; and fix performance
management
Lead and Develop
The need to develop innovative ways to
attract, source, recruit, and access talent;
drive passion and engagement in the
workforce; use diversity and inclusion as a
business strategy; and find ways to help the
overwhelmed employee deal with the flood
of information and distractions in the
workplace.
Attract and Engage
The need to create a global HR platform
that is robust and flexible enough to adapt
to local needs; reskill HR teams; take
advantage
Transform and reinvent
Lead and Develop
Attract and Engage
Transform and Reinvent

45. COURSE
CONVERSION

46. Course Conversion Services
Need an existing course converted?
We provide you with a variety of media formats you can choose from, ranging from traditional course conversion to responsive design. Our goal is to provide you with the best options to meet
your learning objectives. As a global company, we easily translate your course content into any language you need!
HTML5
Mobile
Virtual
Web Based
eLearning

47. CERTIFICATION

48. What Does Certification Do For You?
Certification
It allows you to reduce turnover and
training costs by placing your employees in
the right jobs.
Reduce Tirnover
It enhances your corporate branding and
image resulting in increased awareness of
your products and/or services
Enhance Branding
It increases your sales and reduces costs by
providing knowledge, skill, and the ability
to sell and support your products and/or
services
Increase Sales
It helps your company increase customer
loyalty and satisfaction through improved
employee service quality levels.
Increase Customer Loyalty
It provides your staff with the ability to
benchmark their knowledge and achieve
recognition—boosting business value to
both the employee and your organization
Benchmark
It demonstrates that you use industry-
respected best practices dedicated to
achieving improved business goals for your
customers, competitors, and investors
Best Practices

49. LEARNING
RESOURCING AND
AUGMENTATION

50. Learning Resourcing and Augmentation
Sumaria Staff augmentation is an outsourcing strategy which is used to staff a project and respond to
business objectives. The technique consists of evaluating the existing staff and then determining which
additional skills are required.
Boosted Flexibility Saves Time and Money
Cut Costs Without Sacrificing Quality
Choose the Skills you Need Most
Enjoy an Objective Voice and Outlook

51. DevLearn 2015
Specilaites

53. A REVITALIZATION
Blended Learning

54. Classroom
eLearning
Virtual
Mobile
Social
Kowledge
Blended Learning
Blended learning is learning that is facilitated by the effective combination of different modes of delivery,
models of teaching and styles of learning and then applying them in an interactively meaningful learning environment.
Classroom Training
eLearning
Virtual Classroom
Mobile Learning
Social Learning
Knowledge

55. The Blended Learning Formula
There is no fixed formula for the use of technologies in a Blended Learning
program. Variations exist due to the nature of the course content, the learning
objectives and learners’ profiles.
Fixed Formula?
It’s all about the right blend! It depends on analysis of the learners’
requirements, their level of understanding, competencies at stake, the nature
and location of the audience and
resources available
Right Blend!

56. STILL THE BEST OPTION!
Blended Learning
Face-to-face interaction improves training program efficiency,
making blended training a smart move. During ILT, learners and
instructors discuss all training aspects, including interactive online
techniques.
This allows trainers to get feedback in order to improve their
training’s effectiveness.
BOOST YOUR TRAINING EFFICIENCY
Your Millennial learners expect digital, while your Generation X-ers
prefer instructor interaction; blended learning offers the best of
both worlds! Blended training uses the best parts of ILT and self-
paced learning to appeal to any learning style.
.
EFFECTIVE TRAINING FOR ANY
LEARNING STYLE
Moving from ILT to a blended approach saves money! Reducing
the amount of print materials saves your budget from the rising
costs of print and ship. Just be sure you're using a platform that
doesn't require you to re-create all your materials, reducing any
potential cost-savings.
CUT MATERIAL COSTS
3
2
1

57. Corporations are moving from
Classroom Training to Blended
Learning due to benefits in costs
and savings—optimizing
resources, scale and
speed throughout.
It is time for organizations to re-engineer and restructure their
learning strategies. Blended learning programs offer the perfect
combination of flexible learning methodologies and engaging
learning experiences that can be delivered to today’s digitally
literate and community oriented individuals.
EXPERIENCETHERENAISSANCEOFBLENDED
LEARNING
WITH SUMARIA LEARNING
SOLUTIONS!

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60. Dramatically increases the rate at which learners retain information
eLearning

61. eLearning
Why Sumaria knows E-Learning Is the Most Effective Method of Training Employees
Organizations experience insufficient training and a lack
of knowledge-sharing that prevents team from
achieving their greatest potential.
Almost 80% of low-performing organizations and 62% of high-performing
organizations aren’t investing enough time and money on team
development.
Low to High
More than 70% of organizations cite “capability gaps” as one of their top five
challenges and the impact of a dysfunctional team can negatively affect
organizational productivity and quality by more than 76%.
Capability Gaps
25% of employees leave their jobs because there aren’t enough training or
development opportunities.
Attrition
These challenges can be successfully met with Sumaria
Learning Solutions’ e-Learning methodologies.

62. 62
With eLearning
Increased Retention
More Control
38% retention after 33 minutes
35% after 7 days
Increases with eLearning
E-Learning significantly increases the rate at which
learners retain information. Why? Because learners
have more control over their own learning process and
the ability to re-take training as needed. The Research
Institute of America found that 33 minutes after
leaving a lecture, only 58% of the material covered is
retained. Seven days later, that drops to 35%. This
statistic increases dramatically if learners immediately
begin using the skills they learned through other
Blended Learning methods. The study did find,
however, that isolated eLearning experiences boost
retention rates!

63. 63
Jumping Stage
A Better Fit for Next-Gen
Learning Organizations
PHASE 01 PHASE 02 PHASE 03 PHASE 04 PHASE 05
A D D I E
E-learning can help prepare employees to excel in today’s
scattered, virtual office. For those already working up the
career ladder, e-learning makes use of resources and
technologies already at their fingertips.
Sumaria Learning Solutions
As organizations become more globally
focused, co-workers are more likely to
work in different places, if not on
different continents.
75%
95% Internal
Training 70% External
Training75% Give
Instructions

64. 64
Demands Next-Gen eLearning
21st Century Workforce
Sumaria Learning Solutions develops e-learning strategies for next-
gen learning organizations, enabling them to exceed the development
demands of a 21st century workforce.
Sumaria Learning Next-Gen eLearning

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66. A REVITALIZATION
Mobile Learning

67. The Future of Mobile Learning
Mobile Learning
Mobile Learning provides easy access to
learning at any place and any time, which is
more convenient for your learners. They
have the advantage of spending their free
time while travelling, in between meetings
or during weekends to focus on the
subjects they want to learn.
Convenience and Easy
Access
As much as it connects you to your
learners, Mobile Learning also connects
learners to one another. Mobile platforms
create the opportunity to incorporate social
learning into the course. Learners are able
to converse with each other over forums
and private messages so they can
supplement their learning with meaningful
discussions and collaboration.
Collaboration
According to Pew Research, 64% of
American adults own a smartphone, while
others interact with a mobile device of
some sort on a regular basis. We have more
communication open to us than ever
before! For e-Learners, this means an entire
class can be brought up-to-speed when the
need arises. You can make an emergency
change to a course and seconds later your
learners will receive the latest version of
the course materials!
Quick distribution
How many times in the last week have you
pulled out your phone and become
absorbed in an abundance of social media,
news feeds, and viral videos? Our proximity
to a world of information has made
downtime into an opportunity to connect
with the world. Throw e-Learning into the
mix and these moments of downtime can
become bursts of productivity, allowing
learners to take on material in small chunks
and reclaim these brief intermissions.
Engagement

68. The Future of Mobile Learning
Mobile Learning
According to Pew Research, 64% of
American adults own a smartphone, while
others interact with a mobile device of
some sort on a regular basis. We have
more communication open to us than ever
before! For e-Learners, this means an
entire class can be brought up-to-speed
when the need arises. You can make an
emergency change to a course and
seconds later your learners will receive the
latest version of the course materials!
Quick distribution

69. The Future of Mobile Learning
Mobile Learning
According to Pew Research, 64% of American adults own a smartphone,
while others interact with a mobile device of some sort on a regular basis.
We have more communication open to us than ever before! For e-Learners,
this means an entire class can be brought up-to-speed when the need
arises. You can make an emergency change to a course and seconds later
your learners will receive the latest version of the course materials!
A Great Opportunity

70. The Future of Mobile Learning
Mobile Learning
According to Pew Research, 64% of
American adults own a smartphone, while
others interact with a mobile device of
some sort on a regular basis. We have
more communication open to us than ever
before! For e-Learners, this means an
entire class can be brought up-to-speed
when the need arises. You can make an
emergency change to a course and
seconds later your learners will receive the
latest version of the course materials!
A Changing Workplace

71. The Future of Mobile Learning
Mobile Learning
According to Pew Research, 64% of
American adults own a smartphone, while
others interact with a mobile device of
some sort on a regular basis. We have
more communication open to us than ever
before! For e-Learners, this means an
entire class can be brought up-to-speed
when the need arises. You can make an
emergency change to a course and
seconds later your learners will receive the
latest version of the course materials!
A Great Opportunity

72. 72
Passion leads to design, design leads to performance,
performance leads to SUCCESS!
”
“
We live in an emerging Mobile World, which is rapidly shifting towards ‘Mobile First’. This along with the growing Mobile
Workforce is presenting a Great Opportunity for Mobile Learning.
The Future of
Mobile
Learning
Ask our Learning Experts ho we can transform your
Workplace Learning for you!

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74. The Future of Workplace Learning
MicroLearning

75. Today, like never before, there is an appetite for bite-sized learning—often called microlearning— and easier delivery methods. There is a hunger
to segment the learning into granular, thin-sliced content so you master one piece of learning before you advance to anything else.
MicroLearning
is the Future of
Workplace
Learning!
M i c r o L e a r i n g
T h e F u t u r e o f W o r k p l a c e L e a r n i n g

76. Effective
Micro learning is more effective than traditional courses. It
integrates learning into the daily workflow, encouraging
continuous learning. And when micro learning is combined with
gamification, it boosts learner motivation—ensuring higher
engagement!
Powerful
Micro learning, combined with the power of emerging
technologies makes learning more compelling and natural.
When blended with mobile technologies, it enhances learning
by making it contextual and personalized.
Transformative
Micro learning transforms how we learn on both a personal as
well as a professional level. We foresee micro learning tools
evolving into an essential component of any enterprise learning
toolbox.
M i c r o L e a r i n g
T h e F u t u r e o f W o r k p l a c e L e a r n i n g

77. 77
Effective Powerful Transformative
Ask Us How You Can Use MicroLearning Techniques
to Change Behavior and Improve Performance!
Studies show that bite-size learning is one of the most effective ways to engage
and educate today’s distracted and time-constrained learner. Sumaria Learning
Solutions’ (SLS) Microlearning is a way of teaching and delivering content to
learners in small, specific bursts that puts them in control. The SLS approach to
Microlearning focuses on the entire learner experience that changes behavior and
improves performance!
M i c r o L e a r i n g
T h e F u t u r e o f W o r k p l a c e L e a r n i n g

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79. The Power of Social Learning
Social Learning

80. Social Learning is a form of synchronous or asynchronous
online learning that occurs in a social setting. This generally
occurs through social media or social learning platforms,
where users can interact, collaborate, and communicate on
learning topics. Social Learning can be can be both formal
and informal learning.
What is Social Learning?
S o c i a l L e a r n i n g
T h e P o w e r

81. Stress formal learning
A foundation of formal learning must be the
basis of every social learning network.
Learners start with a foundation of
knowledge, and build around it via informal
learning methods. Social Learning must be
used in a Blended Learning environment.
Signature
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sit amet consequat risus. Etiam faucibus
tortor a ipsum vehicula sed hendrerit eros
suscipit.
Encourage collaboration.
The key to Social Learning is learning
through collaboration with colleagues.
Among the most beneficial are
conversations that feature story telling and
problem solving of workplace
challenges.t.
Measure true success
It’s helpful to know how people are utilizing
Social Learning opportunities, but measuring
that activity is limited in value. Sumaria
Learning identifies success criteria such as a
trackable performance metric for a sales
team.
These best practices in Social Learning that have been identified by Sumaria Learning professionals.
S o c i a l L e a r n i n g
S u m a r i a ’s B e s t P r a c t i c e s f o r
S o c i a l L e a r n i n g

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86. Sumaria Learning Solutions
Sumaria Learning Solutions — Your global learning services partner. We are
your trusted resource for providing targeted, just-in-time global learning
solutions at competitive rates.