PMI Madrid, Spain Chapter. Webinar 17 de marzo de 2022: “Working In Multicultural Environments", por Óscar Isidro Vega Expósito.

1. WEBINARS PMI MADRID
17 de Marzo de 2022.
WEBINAR: “Working in Multicultural Enviroments”.
Oscar Isidro Vega Exposito
Jesús Vázquez. MSc Cs. MSc IT PM. MBA. PMP®
. Six Sigma.
Scrum. Responsable del Área.
Rafa Pagán. MSc. CBAP®
. PMI (PMP®
. PBA®
. SP®
. RMP ®
. ACP®
).
CSM®
. CSPO®
. MTC. MCTS. Comptia CTT+. Responsable
Captación de Ponentes.
José Barato. PMP®
. PMI-ACP®
. Organización y Logística.
Ninfa Muñoz. MBA. PMP®
. PSM. CMMI. ITIL. Organización y
Logística.
Ángeles Gómez. Project Director PMI membership, PSM, ITILV5
certified. Organización y Logística.
¡PODRÁS CONSEGUIR 1 PDU!

2. WORKING IN MULTICULTURAL
ENVIROMENTS
CROSS CULTURAL SCALES
OSCAR ISIDRO VEGA EXPOSITO
PMP-IPMA
Maintenance Responsible for the Telecommunications Network in the
Argentine Navy 1977-1990
Project Manager for Access Radio Systems in Alcatel Spain1990-1999
General Program Manager at THALES SPAIN / TURKEY BRANCH
Project Manager for Railway Signalling Projects in Turkey since 2004
First High Speed Line in Turkey Ankara Istanbul Phase I, 2009
High Speed Line in Turkey, Ankara Istanbul Phase II,2014
Ankara Main Railway Station for freight, commuter and HS Line, 2018.

3. CROSS CULTURAL SCALES
ELEMENTS INFLUENCING OUR VALUE SYSTEMS & BEHAVIOUR
NATIONAL CULTURE
FAMILY BACKGROUND
SOCIAL CLASS
AGE
RELIGION
INDIVIDUAL PERSONALITY
ORGANIZATIONAL CULTURE
INDUSTRY
JOB FUNCTION
GENDER
ETHNICITY
……………..

4. CROSS CULTURAL SCALES
WHAT IS CULTURE ?
FOOD MIND IS THE HW
LANGUAGE CULTURE IS THE SW
VALUES
BELIEFS
ATTITUDES
SPORTS WE PLAY OR ENJOY
COMMUNICATION
NORMS
………
………
…….

5. CROSS CULTURAL SCALES
1.LEADING
EGALITARIAN: The ideal distance between a boss and a subordinate is
low.
The best boss is a facilitator among equals.
HIERARCHICAL: The ideal distance between a boss and a subordinate is
high.
The best boss is a strong director who leads from the
front.

6. CROSS CULTURAL SCALES
2.COMMUNICATING
LOW CONTEXT: Good communication is precise, simple, and clear.
Messages are expressed and understood at face value.
Repetition is appreciated if it helps to clarify.
HIGH CONTEXT:Good communication is sophisticated, nuanced and
layered.
Messages are to be read between the lines.

7. CROSS CULTURAL SCALES
3.EVALUATING
DIRECT NEGATIVE
FEEDBACK: Negative feedback to a colleague is provided frankly,
bluntly, honestly.
Negative feedback stands alone, not softened by
positive ones.
Criticism can be given to an individual in front of a
group.
INDIRECT NEGATIVE
FEEDBACK : Negative feedback to a colleague is provided siftly,
subtly, diplomatically.
Positive messages are used to wrap negative ones.
Criticism is given only in private.

8. CROSS CULTURAL SCALES
4.TRUSTING
TASK BASED: Trust is built through business related activities.
Work relationships are built and dropped easily.
RELATIONSHIP
BASED: Trust is built through sharing meals, evening drinks, and
visits to the coffee machine.
Works relationship build up slowly over long term.

9. CROSS CULTURAL SCALES
5.SILENCE
HIGH: Silence in Asian cultures can be a sign of respect. If a person
asks a question, it is polite to consider your answer rather than simply
blurting something out.
Silence can also be a last resort, as in the case above, exacerbated
when the parties are not face-to-face and nobody can read body
language.
Saying nothing is better than offending the other side, which would
cause both parties to lose face.
LOW: Conversely, in countries like Italy and Spain, it is perfectly
acceptable for everybody to talk at once or to interrupt a speaker.
Silence in a meeting would be uncomfortable and awkward.
Silence in response to a question would suggest not that you were
thinking, but that you didn’t know the answer.

10. CROSS CULTURAL SCALES
6.SCHEDULING
LINEAR TIME: Project steps are approached in a sequential fashion,
completing one task before beginning the next.
One thing at a time.
FLEXIBLE TIME: Project steps are approached in a fluid manner, changing
task as opportunities arise.
Many things are deal with at once and interruptions are
accepted.

11. CROSS CULTURAL SCALES
7.PERSUADING
APPLICATIONS FIRST: individuals are trained to begin with a fact,
statement, or opinion and later add concepts to
back up or explain the conclusion as necessary.
Theoretical or philosophical discussions are
avoided in a business environment.
PRINCIPLES FIRST: individuals have been trained to first develop the
theory or complex concepts before presenting a
a fact, statement or opinion.
The conceptual principles underlying each
situation are valued.

12. CROSS CULTURAL SCALES
8.DECIDING
CONSENSUAL: Decisions are made in groups through unanimous
agreement.
TOP-DOWN: Decisions are made by individual (usually the boss).

13. CROSS CULTURAL SCALES
9.DISAGREEING
CONFRONTATIONAL: Disagreeing and debate are positive for the team
or organization.
Open confrontation is appropriate and will not
negatively impact the relationship.
AVOIDS
CONFRONTATION: Disagreeing and debate are negative for the
team or organization.
Open confrontation is inappropriate and will
break group harmony or negatively impact the
relationship

14. 1.LEADİNG SPAIN TURKEY CHINA
Egalitarian Hierarchical
2.COMMUNİCATİNG
Low context High context
3. EVALUATİNG
Direct Indirect
4. TRUSTİNG
Task Oriented Rela onship Oriented
5.SİLENCE
High Low
6.SCHEDULİNG
Linear-Time Flexible -Time
7.PERSUADING
Deduc ve Induc ve
Principles First Applica on First
8.DECIDING
Consensual Top Down
9.DISAGREEING
Confronta onal Avoids Conflict
CULTURAL MAPS SPAIN CHINA TURKEY
CHINA
TURKEY
SPAIN

17. CROSS CULTURAL SCALES
(HOFSTEDE DIMENSIONS)

18. CROSS CULTURAL SCALES
END RECOMMENDATIONS / GENERAL RULES
.-NEVER ASK CLOSED QUESTIONS TO A “YES “ CULTURE….
.-DO NOT LEARN CHINESE…LEARN CHINESE CULTURE…

20. INTERNATIONAL GUIDELINES FOR
PROBLEM SOLVING

21. CROSS CULTURAL SCALES
HEAVENS IS A PLACE WHERE
POLICE ARE ENGLISH
THE CHEFS ARE ITALIANS
CAR MECHANICS ARE GERMANS
LOVERS ARE FRENCH
AND IT IS ALL ORGANIZED BY SWISS
HELL IS A PLACE WHERE
THE POLICE ARE GERMANS
THE CHEFS ARE ENGLISH
THE CAR MECHANICS ARE FRENCH
LOVERS ARE SWISS
AND ALL ORGANIZED BY ITALIANS

22. CROSS CULTURAL SCALES
REFERENCES
The Culture Map, Erin Meyer
Public Affairs, New York , Copyright 2014,by Erin Meyer
The Lewis Model- Dimensions of Behaviour
The 6 D Model of National Culture, Geert Hofstede

23. Gracias