CCA One Source; "One contact, one contract, one roof"

1. CCA International
Pan European Offering

2. ONE SOURCE Multilingual, Traditional Services
Centralised Fulfilment services
Phone & Email
Multilingual & Traditional Services
CCA One source is built upon the unified interaction across the
entire CCA group while clients benefit from a single point of
contact work can be right sourced across several different contact
centre locations meaning that local languages can be upheld
while unified reporting, contact, communication and clarity of
message are ensured without the need for multiple partners.
Any language across Europe and
globally with one single provider.
Quality
locality
cost
customer
services
Quality, locality and cost sensitivity combining
London, Barcelona and Eastern Europe into a
single offering and single price point.
Customer services and case management
One contract, one contact. One
outsourcer - CCA
Quality
locality
cost
customer
services

3. ONE SOURCE Multichannel & Social Media
CCA smart data management ensuring data is
worked at its optimum and value is added
across channels.
Web chat y conavegación
Multichannel & Social Media
CCA One source consists of multi-channel services
with introduction of SM Monitoring, Engagement,
Escalation, Reporting and Analysis. Particular focus
on evolving consumer contact channels and proactive SM activity.
Monitorización de medios sociales, customer
engagement, análisis y planificación de
estrategia
Aprovechamiento de la experiencia sin los
costes añadidos de creación de nuevos
departamentos o formación
Un único contacto con el cliente para
múltiples localizaciones
Quality
locality
cost
customer
services

4. ONE SOURCE Marketing Management
Unified CRM technology
unified
CRM
Market strategy management
brand
value
create
content
brand
value create
unified
content
CRM
Brand value coordination
Content Creation
Marketing Management
CCA One source consists of everything you would need
to communicate with clients/customers including a
marketing agency offering providing content creation,
coordination and strategic DIGITAL planning &
marketing integration as enhanced service offering.
Quality
locality
cost
customer
services

5. ONESOURCE Pan European Offer
Any Language
Including: English,
Spanish, French, German,
Dutch, Bulgarian, Estonian,
Irish, Portuguese,
Croatian, Finnish, Italian,
Romanian, Czech, Latvian,
Slovak, Danish, Lithuanian,
Slovenian, Greek, Maltese,
Hungarian, Polish,
Swedish, Chinese,
Japanese, Thai, Korean
Barcelona, London,
Casablanca & Eastern
Europe
Any Channel
email
White mail
phone
Marketing
Social
media
Content
Creation
Click to
chat
Fulfilment
brand
value create
unified
content
CRM
Any Activity
Including
Sales, Customer Care, Technical
Support, Helpdesk, B2B, B2C, B2G,
Quality
Aftercare, Nurturing, Complaints,
locality
Data Management
cost
customer
services

6. ONESOURCE Pan European Offer
Any Language
Including: English,
Spanish, French, German,
Dutch, Bulgarian, Estonian,
Irish, Portuguese,
Croatian, Finnish, Italian,
Romanian, Czech, Latvian,
Slovak, Danish, Lithuanian,
Slovenian, Greek, Maltese,
Hungarian, Polish,
Swedish, Chinese,
Japanese, Thai, Korean
Barcelona, London,
Casablanca & Eastern
Europe
Any Channel
email
White mail
phone
Marketing
Social
media
Content
Creation
Click to
chat
Fulfilment
brand
value create
unified
content
CRM
Any Activity
Including
Sales, Customer Care, Technical
Support, Helpdesk, B2B, B2C, B2G,
Aftercare, Nurturing, Complaints,
Data Management
Quality
locality
cost
customer
services