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 Name
 Company
 Knowledge or interest in Social Media
What should you DO at your party?

Listen and engage.
(Be forthright. Be helpful. Be charming.)
Don’t be a bore.
(or a bully)
Make online word-of-mouth work FOR you.

(Brand evangelists. Informed customers.)
Which are the best ones?

How much time does it take?

Does it work?

How do I break through the noise?
Usage
 Reach mass market

 Share biz fun side
 Develop an invested,

Interact with your markets.
Great customer advocacy tool.

engaged community
Usage
 First touch: don’t have
to approve followers

Chat with your network
and drive website traffic.
(in 140 characters or less)

 Share links to content
 Quickly maintain
presence
 Quick customer service
Usage
 Share content &
establish creditability
 Attract new talent

Build and collaborate with a
network of colleagues.

 Learn from industry
leaders & colleagues
Usage
 2nd largest search
engine

Show & tell with your
customers & prospects.

 Use video to educate,
entertain, explain
 Videos are easy & fun
to share
Usage
 Know opinions &
perceptions of users

Give customers a
post-transaction voice.

 Respond to good &
bad reviews
 Foster good reputation
B2C

B2B

68%
57%

51%

45%
38%

43%

33%
26%

Twitter

Facebook

LinkedIn

Blog
Each with its own strengths and weaknesses,
based on the type of business and market using it.
Social Media is free (like a free puppy). For max ROI:

Match channel to your market

Focus on engaging

Start with 20 hrs/mo

Be consistent

Stick with 10+ hrs/mo

Set and follow schedules

Hire an intern
Ads & Brochures

Blogs, eBooks, Videos

Word-of-mouth

Social Media

Cold Calling

SEO & PPC

Trade Shows

Webinars & Whitepapers

Junk Mail & Spam

Feeds & RSS
Outbound Marketing

Inbound Marketing

$332

$134

 Better targets interested prospects
 ROI tends to increase over time
Blogs, Videos,
Whitepapers,
eBooks

Keyword, SEO,
Organic, PPC, Link
Building

Facebook, Twitter,
LinkedIn, YouTube,
Reviews
Change your daily

Give away remarkable

marketing activities

content

Use social media for

Slow and steady wins

conversations

the race, don’t give up
Social Media, SEO
Content marketing: blog articles,
video, infographics, eBooks
Permission marketing: gather email
Create lifelong
customer & brand

ambassador

White papers
Product demos
Trial offers
Email newsletters

Social media

Contests
Referral programs
Loyalty promotions

Audience segmentation

Targeted efforts
Loyalty incentives
Customer relationships
Our own business has
expanded and is not
bound by its location.
Fill out signup form to receive:

For notes from today, go to
grasshoppermarketing.com
/keytakeaways
The Impact of Social Media & Inbound Marketing

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The Impact of Social Media & Inbound Marketing

  • 1.
  • 2.  Name  Company  Knowledge or interest in Social Media
  • 3.
  • 4. What should you DO at your party? Listen and engage. (Be forthright. Be helpful. Be charming.)
  • 5. Don’t be a bore. (or a bully)
  • 6. Make online word-of-mouth work FOR you. (Brand evangelists. Informed customers.)
  • 7. Which are the best ones? How much time does it take? Does it work? How do I break through the noise?
  • 8.
  • 9. Usage  Reach mass market  Share biz fun side  Develop an invested, Interact with your markets. Great customer advocacy tool. engaged community
  • 10. Usage  First touch: don’t have to approve followers Chat with your network and drive website traffic. (in 140 characters or less)  Share links to content  Quickly maintain presence  Quick customer service
  • 11. Usage  Share content & establish creditability  Attract new talent Build and collaborate with a network of colleagues.  Learn from industry leaders & colleagues
  • 12. Usage  2nd largest search engine Show & tell with your customers & prospects.  Use video to educate, entertain, explain  Videos are easy & fun to share
  • 13. Usage  Know opinions & perceptions of users Give customers a post-transaction voice.  Respond to good & bad reviews  Foster good reputation
  • 14.
  • 16. Each with its own strengths and weaknesses, based on the type of business and market using it.
  • 17. Social Media is free (like a free puppy). For max ROI: Match channel to your market Focus on engaging Start with 20 hrs/mo Be consistent Stick with 10+ hrs/mo Set and follow schedules Hire an intern
  • 18.
  • 19. Ads & Brochures Blogs, eBooks, Videos Word-of-mouth Social Media Cold Calling SEO & PPC Trade Shows Webinars & Whitepapers Junk Mail & Spam Feeds & RSS
  • 20. Outbound Marketing Inbound Marketing $332 $134  Better targets interested prospects  ROI tends to increase over time
  • 21. Blogs, Videos, Whitepapers, eBooks Keyword, SEO, Organic, PPC, Link Building Facebook, Twitter, LinkedIn, YouTube, Reviews
  • 22.
  • 23. Change your daily Give away remarkable marketing activities content Use social media for Slow and steady wins conversations the race, don’t give up
  • 24.
  • 25. Social Media, SEO Content marketing: blog articles, video, infographics, eBooks Permission marketing: gather email Create lifelong customer & brand ambassador White papers Product demos Trial offers Email newsletters Social media Contests Referral programs Loyalty promotions Audience segmentation Targeted efforts Loyalty incentives Customer relationships
  • 26.
  • 27. Our own business has expanded and is not bound by its location.
  • 28. Fill out signup form to receive: For notes from today, go to grasshoppermarketing.com /keytakeaways