Beyond the EU: DORA and NIS 2 Directive's Global Impact
Body language
1. THE SILENT LANGUAGE
OF SUCCESS
BODY LANGUAGE
By KHIMA RUDACH
Your words are just the beginning- effective communication
includes eye contact, hand gestures, and movement
COMMUNICATING IN A NON VERBAL WAY
2. Body Language
Body language plays a critical role in
communication
Accurate interpretation of body language is
required for successful negotiations
Body language is expressed by:
• Eye and facial expressions
• Arm and hand positions
• Leg and foot positions
• Posture and body position
3. Body Language
Body language signaling receptive communication:
• Direct eye contact
• Body position relaxed – arms and legs uncrossed
• Alert and smiling facial expression
• Movement of head to indicate interest (nodding
in agreement or tilting with interest)
• Attentive posture or slightly leaning forward
4. Body Language
Body language signaling barrier to
communication:
• Slouched posture indicating boredom or lack
of interest
• Lack of eye contact
• Body position tense, crossed arms and legs
• Neutral or frowning facial expression
• Movement of head in a distracted manner
(turning away)
5. Did you know that 55% of
communication is visual (body
language, eye contact) and 38%
is vocal (pitch, speed, volume,
tone of voice)? That means only
7% involves your actual words.
And when the spotlight is on you-
whether one-on-one in an
interview or when making a
presentation to a large group—
you need to communicate
effectively on all levels. Here's a
look at common body language
mistakes, and winning
techniques for avoiding.
BODY LANGUAGE
6. Common mistake: Taking your
eyes off of listeners.
Do you read directly from a
PowerPoint presentation instead
of addressing the audience? In a
one-on-one conversation, do you
glance to the side, down at your
feet, or at the desk? Ever catch
yourself looking over the
shoulder of the person you're
talking to?
BODY LANGUAGE
EYES
7. The winning technique: Keeping
your eyes on your audience.
If you're giving a presentation, commit
your material to memory so you can
connect instead of read. In small groups
or meetings, maintain eye contact
equally with everyone in the room.
During one-on-one conversations, keep
your eyes on the person you are
speaking to 80% to 90% of the time.
BODY LANGUAGE
EYES
8. Common mistake: Putting
something between you and
your listener(s).
Crossing your arms, standing
behind a podium, standing
behind a chair, and talking to
someone from behind a
computer monitor are all
examples of blocking.
BODY LANGUAGE
BLOCKING
9. The winning technique:
Staying “open.”
Keep your hands apart and
your palms up, pointed
toward the ceiling. Remove
physical barriers between
you and your listeners.
BODY LANGUAGE
BLOCKING
10. Common mistake: Not using them.
Keeping your hands in your pockets or
clasped together makes you seem
stiff, stilted, and formal. It conveys
insecurity, whether or not you're
insecure.
BODY LANGUAGE
HANDS
11. The winning technique: Using
complex hand gestures.
Engaging both hands above the waist
is an example of a complex hand
gesture that reflects complex thinking
and gives the listener confidence in
the speaker. Just watch such
charismatic speakers as Bill Clinton,
Colin Powell, Barack Obama, or Tony
Blair.
BODY LANGUAGE
HANDS
12. Common mistake: Standing or
sitting perfectly still.
Ineffective speakers barely move,
staying in one spot during a
presentation. .
BODY LANGUAGE
ANIMATION
13. The winning technique: Animate
your body, not your slides.
Great speakers get up and move, and
when appropriate, mingle with the
audience, like Cisco Chief Executive
John Chambers, who often walks into
the audience as he speaks.
BODY LANGUAGE
ANIMATION
14. Common mistake: Slouching,
leaning back, or being hunched
over.
Poor posture is often associated with a
lack of confidence and can reflect—or
be presumed to reflect—a lack of
engagement or interest.
BODY LANGUAGE
POSTURE
15. The winning technique: Keeping
your head up and back straight.
Also, lean forward when seated. By
sitting toward the front of your chair
and leaning forward slightly, you will
look far more interested, engaged, and
enthusiastic.
BODY LANGUAGE
POSTURE