MSPs are more in demand now than a few years ago when they were running to convert business over to them and their services.
http://kryptostech.com/what-traits-make-an-msp-favourable-than-some-of-the-others/
1. What traits make an MSP favorable than some of the others
By Kryptos Technologies
2. New research by Kaseya identifies the strategies that set some MSPs apart from the rest
MSPs are more in demand now than a few years ago when they were running to convert business over to them and their
services. Efforts by some of the top MSPs have already paid off especially in 2016 based on an annual study conducted
by Kaseya in their “2017 Global MSP Pricing Survey” release.
The aim of this survey is to provide insights into both pricing and solution offering trends that have caused revenue
increase in the MSP world. This year’s survey data was gathered from 900 participants from over 50 countries around
the world.
The participants have reported that there has been an annual average revenue increase by 15% increase over the past 3
years and a 23% increase from last year’s revenue. According to Kaseya this is primarily due to MSPs offering more
services under the one roof than their slower growing counterparts do.
“This market bifurcation can be attributed to the current profound transformation in the MSP market as merger and
acquisition activity reshapes the industry while, at the same time, SMB prospects demand complex new services such
as layered security, cloud services, and network monitoring,” the report stated.
“Consequently, it’s no longer sufficient for MSPs to offer a minimally viable service for, say, backup and disaster
recovery and consider the service ‘done.’ Instead, the MSPs that are successfully surfing these market changes are the
ones introducing complete suites of strategic managed services that help their customers meet their business goals.
“Basically, whenever there is a choice, high-growth MSPs choose to offer more options and more complete service
suites,” it said.
The Kaseya study also found that high-growth MSPs were generally able to strategically free up their existing resources
to focus on identifying and delivering more services constantly. They would also find different ways to scale their
existing services with external support.
Kaseya’s recommendation to a fast growing MSP is to target high volume clients that return high monthly retainers.
Through hardware standardisation, efficient remote monitoring capabilities, advanced automation and the right Support
talent MSPs can manage both high level and small clients accordingly.
If internal resources are scarce or are tied up with other projects MSPs should consider working along with other partners
that can work with them to deliver projects and services on time with minimal disruption.
High-growth MSPs were also able to dictate their price base on the various array of services they were able to offer than
those who just specialised in a few.
3. “Furthermore, high-growth MSPs both report more price increases by service offering in the last 12 months and
anticipate more price growth by service level in 2017 than their lower growth peers,” the report said.
Why work with Kryptos Technologies
Kryptos offer you a vast array of ICT Infrastructure Managed Services allowing you to readily add the right expertise
to your offerings thereby increasing the potential of closing deals.
We act as an extended arm to MSPs to allow their more experienced and high value resources focus on the customer
while we take care of the day-to-day mundane activities.
Delivering these services remotely allows MSPs to gain a cost advantage over their competitors while ensuring all
standards are adhered to.
For more details please visit us on www.kryptostech.com
