How technology has impacted the hotel industry. Advantages and disadvantages of the technology in hotel industry. Finally, the conclusion.

1. Impact of Technology in Hotel
Industry
Subject : Hospitality Management (5011)
Presented By:
Kunal Kumar Sinha
(BBA/4543/15)

3. Current Technologies in Hotels
• The do-it-all remote (room personalization) – This
allows guests to dim or turn on/off lights, control room
temperature, open/close curtains, order room service, turn
on the do not disturb sign, set wake-up calls, view TV
channels and movies all on the television with the click of
a button on a remote.
• Self Service Concierge – This touch smart screen kiosk
is located in the lobbies of hotels, which can help a guest
find out information (restaurants, activities, flights) without
the hassle of carrying a laptop or waiting for someone to
assist them.

5. • Smartphone keyless room entry –
(1)Guests book their stay on their handheld smartphone
(2)On the day of arrival, they will receive an text with their room
number
(3)Guests can then go straight up to the room and swipe your
smartphone over the door handle.
(4)Guests can also check out the same way they checked in via
smartphone
• In room iPads/ tablet devices – This is a user friendly way to
order room service, housekeeping service, make
appointments/reservations all at one’s fingertips. Hotel
managers can also use tablets in place of the original in-room
guide book

6. • Digital Door Viewer – This is a handy alternative to
the old fashion “peephole”. A little screen that is
mounted on the inside of hotel room doors, so guests
are able to have a clear view of visitors while
eliminating all uncertainties before they open the door.
• LED touch screen panels – Panels are located in
hotel bathrooms, allowing guests to set the lighting,
curtains and control music to indulge in an ultimate
relaxation experience

7. Advantages
For Employees :
 With technology, it makes a hotel employees job that much
better. They are able to have all the information they need to
know about the hotel and the customer right in front of them on
a computer.
 Employees do not have to look through other employees notes
and papers to find a customer who needs to check-in. This
makes check-in and out smoother for the employee and as well
as the customer.

8. • To help eliminate the wait to check-in, some hotels have even
started using kiosks to check-in all by yourself. This would be
impossible if it wasn't for technology. These kiosks are
computers that allow you your customer to:
(1)Pull up all their information
(2)Check-In
(3)Give them a room key
(4)Send them straight to their room
• With the advancement in technology, employees have more
time to focus on specific needs from customers as well as
things they need to get done on their job.
• Overall technology helps the employees make the best of out
the job.

9. For Customers
• Customer are able to quickly pull up the hotels internet
homepage from their computer or their mobile device and
look at just about anything about the hotel.
• Things included:
(1)Information about the Hotel
(2)Restaurants in the hotel or around the area
(3)Around town
(4)Pictures of the hotel, including rooms
(5)Information about staff
(6)Amenities of hotel

11. • With all of this information right at customers finger
tips it is prefect for anytime they need to use it,
whether it be at work, at home or on the go.
• With a nice, neat and effective homepage for the hotel
it will drive busy up. This being because people like to
know what they are getting for their money. When they
see pictures it makes it even better because they
know exactly what they are getting.

12. Disadvantages
For Employees:
• “The production of too many useful things results in too
many useless people”.
The quote above is a prefect example on how technology is a
disadvantage for hotel employees.The more technology could
just mean the less people the company will need, which means
less jobs.
• In the hospitality field it is all about customer, employee
interactions and face to face time with them. If an employee
does everything online with a customer there could be lost
translations and wrong meanings of things.

14. For Customers:
• People like to interact that is a reason why we travel and
go different places and do not just hang out in our house
all the time.
• It is hard to imagine that you on a vacation when you go
to check-in:
You are greeted by a computer as you walk in.
Put all your information in.
Get a key.
Walk to your room.

15. • What if ?
(1)Homepage stops working.
(2)The pictures don't work .
(3)Or customers don't have a way to access the
internet .
That is where technology would fail for customers.

16. Conclusion
• With how far technology has come, it would be very hard if
not impossible to go back to when there was no
technology. That means we should maintain balance with:
(1)New Technology
(2)No Technology
• Only up to certain limit, technology should be used.

17. THANK YOU