1. LISA TURNER
512-818-1210 | carlisleshooting@aol.com | LinkedIn
TRAINING & DOCUMENTATION SPECIALIST
Driven Training Specialist offering 26 years’ experience leading the design and execution of skill and knowledge building
programs using various learning solutions, including e-learning and webinars. Demonstrates proficiency in developing and
designing adult learning curricula and teaching methodologies, while focusing on the individual needs of each participant.
Works with business leaders to conduct needs assessments and design, develop, implement, and evaluate the effectiveness of
customized learning experiences to meet organizational needs.
Learning & Performance Class Instruction | Training Facilitation & Delivery | Instructional Design
Documentation Design & Delivery | Curriculum Development & Assessment | Customer Relationship Management
Analytical Research Analysis | Performance Improvement | Application Testing & Troubleshooting
Marketing & IT Development Support | Project & Program Management
PROFESSIONAL EXPERIENCE
NATIONWIDE INSURANCE 2012 – 2016
Training Specialist
 Member of the implementation and training analysis for company’s Harleysville.
 Designed & delivered On Demand tutorials for current Nationwide Ins project.
 Led and managed Webinar facilitation for system enhancements.
 Subject Matter Expert for multiple projects.
 Developed and provided documentation and tutorial updates.
 Performed testing for platform enhancements project and reported findings.
 Coordinated and facilitated classroom training for system platform changes in 3 states.
HARLEYSVILLE INSURANCE COMPANY, Harleysville, PA 2002 – 2012
Implementation and Training Analyst
 Managed the coordination and classroom facilitation for Harleysville Agents.
 Coordinated and facilitated system rollout to 1300 agents in 32 states.
 Guided team in the planning and implementation of classroom training across 32 states.
 Oversaw the execution of new commercial lines system and Agent Portals.
 Developed and maintained system documentation/tutorials and training website page.
 Centralized training duties at corporate headquarters to disseminate on a company-wide platform.
 Trained newly established call center on commercial lines system to provide agent support.
 Contributed to development of cohesive enhancements and contemporary systems.
 Conducted both internal and external system training.
 Presented at the annual Sales and Agent Council meetings.
 Directed and/or participated in Agent User Group meetings.
 Provided support to the Marketing for communications pertaining to system functions.
EDUCATION & PROFESSIONAL DEVELOPMENT
ASSOCIATION FOR TALENT DEVELOPMENT (ATD) – Designing Learning Certificate
LOCK HAVEN UNIVERSITY – Pursuing a Bachelor of Arts in Social Work
INSURANCE INSTITUTE OF AMERICA – Associate in Automation Management
MONTGOMERY COUNTY COLLEGE – Communications & Marketing Coursework
LANSDALE SCHOOL OF BUSINESS – Accounting I
NATIONWIDE ACADEMY – Orange Frog Workshop
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, Access, and PowerPoint)
P & C Insurance, Adobe Captivate and Adobe Dreamweaver.