Zong LHRCC December 2014 Newsletter

ZONG LAHORE CONTACT CENTER MONTHLY NEWSLETTER Issue 12
Nn1
ZONG LAHORE CONTACT CENTER
Monthly
Newsletter
December, 2014
NO.1 & ONLY 3G+4G NETWORK #ZONG4G #ZONGSUPER3G #NEWYEAR
Customer service has for a long time been
the bar that every company tried to provide
its customers. That provided the consumer
with the information they required & helped
in completing transactions and purchases.
Today, customer service has changed into or
rather evolved into the primary way a
company can cost effectively compete with
one another. However to start apart from
the rest a company needs to move itself
beyond customer service & look towards
customer care.
What is the difference?
Customer service involves: Serving a
customer to help complete a transaction and
give information. The service might be very
friendly and helpful, but at the end of the day
the primary purpose it to make a sale or
complete the specific process for the
customer. It does not move beyond the initial
contact, and the customer is never surprised
about anything.
In contrast Customer Care takes the service
procedure to the next level. Treating the
customer as a unique individual and to help
the customer feel that he/she makes up the
core of your business.
It requires a more proactive approach that
may catch the customer off guard in a very
positive manner and delight them with your
company. Customer care is the way to put
your business above the rest.
“Customer Care is the kind of
approach a company takes in
winning and maintaining its
customers”
Therefore to conclude it all, customer service
is a part of customer care ways in reaching
towards the end result which is customer
satisfaction.
Quote of the Month
The greatest technology in the world hasn’t replaced the
ultimate relationship building tool between a customer
and a business; THE HUMAN TOUCH – Shep Hyken
Zong Social Lounge
Zong’s first “Flutter Social Lounge” event took place
recently in Islamabad, with the purpose of educating
women about 3G 4G technology.
Customer Service or Customer Care?
by Muhammad Ali

ZONG LAHORE CONTACT CENTER MONTHLY NEWSLETTER | Issue
12
2
A hashtag is a label for content. It helps
others who are interested in a certain topic,
quickly find content on that same topic.
A Hashtag looks something like this:
#illridewithyou
#Zong4G
#PeshawarAttacks
Hashtags are mostly used on social media
sites. They rocketed to fame on Twitter. But
now you can use hashtags on other social
platforms like Facebook, Instagram,
Pinterest etc.
Anyone sharing content on a relevant topic
can add the hashtag label to their message.
Others searching for the same topic, can
search for the label to find other messages
on the same social media platform.
For example, during the launch of 3G
services in Pakistan, everyone was using
different hashtags related to 3G services on
different platforms and sharing the
information. This helps readers get
information about that specific hashtag and
not get any irrelevant information.
Hashtags are also like an emotional lifeline.
Public uses hashtags to express their
sentiments. People cling to such hashtags, to
learn about events and help them as an
emotional outlet.
ZONG 3G – 6 MONTH CELEBRATION
Empowering 1.53 Million Subscribers!
Connecting 32 Cities in Pakistan!
When buying a new smartphone you might
assume that it comes with all the latest
technology and the ability to connect to any
mobile network you choose. While this would
be ideal, it's unfortunately far from the truth.
A smartphone needs to have the right
hardware to support 4G networks so you
need to check the specifications carefully
before buying one.
With 4G LTE one can get faster download &
upload speed.
Here are the eight budget friendly 4G
smartphones in the market.
2 – Samsung Galaxy Ace 3
3 – Nokia Lumia 635
4 – Motorola Moto G 4G
5 – Blackberry Q5
6 – Huawei Ascend G6 4G
7 – Sony Xperia SP & Z
8 – HTC One M7
9 – Huawei Honor 3C LTE
*Price Range if from Rs 18000 to Rs 30000
in Pakistan.
.
What is a #Hashtag?
by Anita Camphell
The Best Budget 4G smartphones of 2014
by Chris Martin
#ZONG4G #ZONGSUPER3G #LTE
#PAKISTAN

12
3
LATEST UPDATES
Customer Care App
Now for the first time, Zong has launched Customer
Care App for smartphones through which you are
connected with your network & Your Life is Fully Mobile.
You can check your profile, current balance, performa
activities on your number, get information and know
about latest promotions & much more
4G LTE
Zong offers upto 8x faster speeds on 4G than normal
speed 3G speed of 21mbps.
FAST FACTS
42 MbpsZong Super 3G offers maximum speed of up to 42mbps
21 MbpsOther networks can only offer maximum speed of
21mbps
FOR MORE INFORMATION
For further information about the speed
difference and all the frequently asked
questions, visit the mentioned website.
ZONG COMMERCIAL WEBSITE
www.zong.com.pk/3g
New
Year’s
resolu
tion
seems
so
exciti
ng &
full of
promi
se of
1st of
Jan,
but by the middle of the week, many people
have already skipped gym, eaten the stacked
burger and been had a fight with friends.
No one ever said goal setting is easy. A
survey result show that fewer than five adults
stick to the resolutions that they say would
stick to by the end of the year.
Still, psychologists say there’s no time like
the present to give your goals a try. If you
want to be a better version of yourself in
2015, there’s a science behind it all.
Choose Your Goal Wisely
The key to accomplishing your goal is to
make it concrete and easy to break down
into pieces, said Jeff Janata, chief of
psychology at UH Case Medical Center in
Cleveland, Ohio. Weight loss is actually an
example of a resolution that sets you up to
fail.
"Weight loss really isn't in our control,"
Janata said, explaining that no matter how
rigid the diet and exercise, weight loss
naturally plateaus. "That's one of the reasons
people fail at weight loss. They focus on 'I
need to lose a certain number pounds per
week.'"
Instead, cutting out fried foods or deciding to
work out a few days a week are better goals,
he said.
"Don't start off with these grand resolutions,"
said psychologist Joe Taravella.
Don’t Beat Yourself Up If You Mess Up
No matter how perfect the goal is, Janata
said people are going to slip. But that doesn't
mean they should give up completely.
"Re-adjust the goal according to how difficult
it is for you," Janata said.
He advised taking 2015 goals week by week
or day by day.
"I remind people that we're human and we're
not perfect," Taravella said. "We're going to
mess up throughout our entire lives."
He said one bad day "doesn't mean we're
total failures and all progress we made isn't
meaningful."
Reward Yourself
Building in days off is an important part of
goal-setting, Taravella said.
"Being totally rigid 24/7 is not sustainable
over the long haul," Taravella said.
Go Public
Want to make sure you nail your 2015
resolutions? Make them public, psychologists
advised.
"Talk to people about what you're doing, so
you can be accountable," Taravella said,
explaining that you'll be motivated to
succeed because you won't want to fail in
front of your friends.
The Science Behind Nailing New Year’s
Resolution
By Sydney Lupkin
Huawei Honor 3C LTE – Available
at ZonG CSC for Rs28,999

12
4
Make Sure You Are Doing It For The Right
Reasons
Tackling a goal because someone told you to
or because you simply think you "should"
might backfire, Janata said. Sometimes,
taking on a goal because of outside pressure
just makes people want to rebel, he said.
"There's an important distinction to be drawn
between goals that we feel that we should
accomplish and those we believe we truly
want to accomplish," he said. "Rarely do we
attain goals unless we truly embrace the
goal."
So make sure you're only picking goals
because you're ready and eager to fulfill
them.
It’s finally here. The iPhone 6 just went on
sale at Ufone, Telenor, Mobiink & Warid
business centers across Pakistan.
Zong is the only network yet to announce the
launch of the iPhone 6 at its business centers
considering its providing LTE services to
customers.
Now meet Rana Junaid Ahmed, who became
the first official buyer of iPhone in Pakistan
with official Apple Warranty. With that Ufone
became the first Network in Pakistan to
launch the sell the device to customers.
Yes, not to mention that iPhone 6 was
available in the market and people were
buying the device before
which were coming through
grey channels. But the official
launch comes with the One
year warranty from Apple
itself.
Prices of iPhone 6 & iPhone 6
Plus for the case 16GB model
are:
iPhone 6 16GB: Rs
81,500
iPhone 6 Plus 16GB: Rs
93,500
IPHONE – KNOW YOUR PHONE
First generation iPhone was released on June
29, 2007. The most recent iPhone 6 was
released on September 9 2014.
1st
Officially Sold iPhone in Pakistan
by Aamir Attaa

12
5
As we know, many of us think that if we just
keep our head down and do the work, that all
else will take care of itself regarding our
careers. But as many of us also know, that's
often just not true.
One of the key aspects of our career that
really matters is your personal brand -- which
is essentially how you choose to present
yourself. Everyone has one.
So what does your brand say about you?
What do you want it to say? Building a
successful personal brand starts with
knowing yourself. Here are my top five tips
for creating your personal brand and
enhancing it so you can achieve your dream
level of success.
Be Authentic:
Many branding experts will tell you how to
shape and craft your personal image to
within an inch or your life.
You need to develop your personal brand in
light of who you actually are. Look at your
strengths, your likes, where you shine, how
you like to dress etc. When you strip away
the mask, who are you really, and how can
you show up in a way that allows your true
authentic self to show through? That is the
essence of your personal brand, and the only
essence that you want to build on. Fake it till
you make it is not something you want to
project when we are talking about your
brand.
Make Sure You Can ‘Be You’ Where You
Work:
Once you have worked out who you really
are and therefore what your personal brand
should be, the next step is how you bring
your full and authentic self to work every day
in a way you can flourish. If you feel confined,
constrained and like you just don't fit with
how you are expected to show up in your
work, then here is a hint -- you may be in the
wrong job. So have a think about your
passion, purpose and reason for being, and
see where it leads you. You may need to
make a change to truly thrive at work.
Be Known For Something:
To really shine, you need be clear on who you
are, what you want, and you need to harness
and build your skills and knowledge. The key
is to not only build them, but to become
known for them, in a way that differentiates
you from everyone else. It's not just enough
that you know what you know -- others have
to know that you know it. This is how you
become a thought leader or an expert. And
remember to be specific. If you think you can
be known for everything, you run the risk of
being known for nothing at all. Get clarity,
build your deep expertise, and then you can
become known for it.
Get Your Behavior in Check:
Many of the things that are critical to
building your brand are not about
knowledge, they aren't about how you look,
and they aren't about how firm your
handshake is (but yes, firm is always best). A
huge chunk of being well regarded is actually
about behaviors. I cannot stress this strongly
enough. What you are known for is as much
about how you do what you do, as it is about
what you actually do. So think about things
like being kind, being respectful, showing up
on time, listening to others and not being a
gossip. Behaviors matter -- big time. So focus
on mastering yours.
Build and Own Your Personal Brand:
How you show up online is just as important
(or maybe even more important these days)
than how you show up in person. It can
literally make or break you, in terms of
others' perception and your reputation.
Knowing what is out there on the web when
people are looking for you, whether it is a
future employer, a new manager or a client,
is critical to managing your brand. Think
about your social media presence, your
personal website or blog, how and where you
comment online, then look at what you are
saying and how people are responding.
You have a personal brand whether you like
it or not. Think about how you show up, how
others perceive you, what you know and who
knows it. With all that in mind, you will have
gone a long way in building a brand that
works for you.
AROUND TOWN – BY AMNA ATTIQUE
Palillos Courtyard
If you want to feel comfortable and enjoy the night away
with scrumptious cuisines & great music to relax your
nerves, Palillos Courtyard is the place to be in Lahore.
Head out to the courtyard on 103 B1, Main MM Alam
Road, Gulberg III, Lahore. Happy Dinning!
Cricket: ICC World Cup 2015
11th ICC World Cup is scheduled to be jointly hosted by
Australia & New Zealand from 14th
Feb 2015. 49
Matched will be played in 14 venues. Pakistan will play
its 1st match on 15th Feb 2015 against India. Best Wishes
to Team Pakistan!
Movie of the Month: PK
A stranger in the city asks a question no one has asked
before. Known only by his initials, P.K’s innocent
questions and childlike curiosity will take him on a
journey of love, laughter and letting go.
Cast : Aamir Khan, Anuskha Sharma – Comedy – Drama
– Fantasy
-
5 Keys to Building Your Personal
Brand
by Megan Dalla-Camina

12
6
Full Name: Arslan Ayub
About me: Full of Life
Previous Job Role: CSO – Lahore Contact
Center
Current Job: Team Leader Lahore Contact
Center
Things I hate the Most: Politics & Gossiping
Languages I Speak: English, Urdu, Punjabi
Education: B.com
My High School: Garrison High School
Sports I love to play & watch: Football
I Describe Life As: Full of Opportunities
My Dream: Is to watch a live match in
Maracana Stadium Brazil
I Absolutely Love to Eat: Any sort of BBQ
Favorite Song: Remember the Name – Fort
Minor
Things I Waste Money On: Clothes
Can I Cook: Yes
First Thing I notice about opposite Gender:
Shoes.
I See Myself in the next 5 years: Working as
a Trainer.
Who Am I?!
By Adeel Baig

12
7
ZONG LAHORE CONTACT CENTER
Monthly Newsletter
131/15 Faiz Ahmed Faiz
Road, Industrial Area, Kot
Lakh Pat
Lahore - 54000
If you wish to add anything to the monthly newsletter, kindly share it by 20th of every
month. Your contributions will be shared in the next coming newsletter. It will be highly
appreciated if you’d meet the deadline.
If you no longer wish to receive this email, please reply with « unsubscribe » in the
subject to;
Muhammad Ali – Newsletter Editor
ali.akram@zong.com.pk

Zong LHRCC December 2014 Newsletter

Recomendados

Recomendados

Más contenido relacionado

Destacado

Destacado (15)

Zong LHRCC December 2014 Newsletter