Master thesis in design done in collaboration with Jan Kristian Strømsnes. The Oslo School of Architecture and Design (AHO), the Oslo Sexual Assault Center (SAC) and the Oslo Police were key stakeholders in this project.

1. designing for dignity
in a sexual violence response system
MANUELA AGUIRRE ULLOA ∞ JAN KRISTIAN STRØMSNES

2. Sexual violence is a complex social problem today.
We want to understand its complexity in a holistic way using:
SYSTEMS THINKING:
Learn systems thinking and find a design opportunity using Giga-Mapping. An opportunity where
we as designers can have the biggest positive impact, considering our time limitations.
CO-CREATION:
Actively collaborate with different stakeholders, that will give valuable insights and user-perspective
to our project. We want to find a way to introduce design methods and thinking to them.
EXPAND OUR LIMITS OF DESIGN:
We want to go into new fields, where we challenge ourselves with new problematic where we
cann ot foresee a solution from the beginning.
We have to trust the design process.

3. Sexual violence is a complex social problem today.
We want to understand its complexity in a holistic way using:
SYSTEMS THINKING:
Learn systems thinking and find a design opportunity using Giga-Mapping. An opportunity where
we as designers can have the biggest positive impact, considering our time limitations.
CO-CREATION:
Actively collaborate with different stakeholders, that will give valuable insights and user-perspective
to our project. We want to find a way to introduce design methods and thinking to them.
EXPAND OUR LIMITS OF DESIGN:
We want to go into new fields, where we challenge ourselves with new problematic where we
cann ot foresee a solution from the beginning.
We have to trust the design process.

4. Sexual violence is a complex social problem today.
We want to understand its complexity in a holistic way using:
SYSTEMS THINKING:
Learn systems thinking and find a design opportunity using Giga-Mapping. An opportunity where
we as designers can have the biggest positive impact, considering our time limitations.
CO-CREATION:
Actively collaborate with different stakeholders, that will give valuable insights and user-perspective
to our project. We want to find a way to introduce design methods and thinking to them.
EXPAND OUR LIMITS OF DESIGN:
We want to go into new fields, where we challenge ourselves with new problematic where we
cann ot foresee a solution from the beginning.
We have to trust the design process.

5. From this holistic and complex understanding,
our main goal is to find a design opportunity
within the context of the prevention
or response of sexual violence.
PREVENTION RESPONSE
LANDSCAPE LANDSCAPE
SEXUAL
before CRIME after

6. RESEARCH + INSIGHTS

7. Research + Insights
P R
We started by contacting key stakeholders
that were directly and indirectly involved
in sexual crime prevention
NATTERAVNENE POLICE CRIME ANALYSTS KRÅD - NORWEGIAN CRIME TRYG - INSURANCE COMPANY
VOLUNTEER EFFORTS & INVESTIGATIONS PREVENTION COUNCIL BUSINESS LABS

8. Research + Insights
P R
Key findings when interviewing the stakeholders
that worked with crime prevention.
COORDINATED EFFORTS: The best prevention programs BEHAVIOR CHANGE EMBEDDED
involve the coordination of many actors in society. There are IN THE CULTURAL ROOTS: Prevention programs have to
a lot of individual efforts today, a lot of good intentions, but be implemented from an early age, for example in primary
those efforts need to be sincronized into a collective force. school because they involve cultural change.

9. Research + Insights
K ET S EG M E N T O
BIG MAR F FEA
R
O N E CRIM E
Photo by http://4.bp.blogspot.com/-v2jmsXdTkt0/Tqaways0TqI/AAAAAAAABEA/izCD5umvRMM/s1600/alone-in-a-crowd.jpg

10. Research + Insights
That market of fear “translates”
into a variety of products and services.

11. Research + Insights
SOS
Legal
Easy to use
Counter
Cost
Outcome
Type Alarm Spray App Pepper Spray Pretend to talk Bottle Knife Keys
Legal
Illegal
Survey 22,1% 9, 6% 10,8 % 51,9% 0, 96% 3, 8 % 24,7 %
Pass
Spray with alchole could Out of battery or bad coverage, if
If alarm is still in pocket or be used on yourself. If user is Spray could be used on yourself, the attacker is walking behind Could be used on yourself, Could be used on yourself,
purse, the sound of the alarm in panic, he/she could spray it may also cause death of could be a deadly outcome if
Weakness will reduce dramatecally, also
if the speakers are covered.
hereself. May not help if
attacker is drugged or
Out of battery or bad coverage.
attacker or yourself.
Could miss the “shot”
you, and you are pretending to be
talking on the phone, and the
could be a deadly outcome if
used used, you may go to prison if
attacker is killed.
psyhcotic
phone suddently calls. Excellent
Attacker will not take the risk,
Death
Strenght Alarm could scare away
attacker and draw attention
since their might be someone
on the phone that could Plus
create counter messures.
Minus

12. Research + Insights
SOS
THESE PRODUCTS DO
NOT PREVENT CRIME.
Legal
Users may feel
more secure
Easy to use
Counter
Do not provide a realiable
security when facing a
Cost critical situation.
Outcome
Type Alarm Spray App Pepper Spray Pretend to talk Bottle Knife Keys
Legal
Illegal
Survey 22,1% 9, 6% 10,8 % 51,9% 0, 96% 3, 8 % 24,7 %
Pass
Spray with alchole could Out of battery or bad coverage, if
If alarm is still in pocket or be used on yourself. If user is Spray could be used on yourself, the attacker is walking behind Could be used on yourself, Could be used on yourself,
purse, the sound of the alarm in panic, he/she could spray it may also cause death of could be a deadly outcome if
Weakness will reduce dramatecally, also
if the speakers are covered.
hereself. May not help if
attacker is drugged or
Out of battery or bad coverage.
attacker or yourself.
Could miss the “shot”
you, and you are pretending to be
talking on the phone, and the
could be a deadly outcome if
used used, you may go to prison if
attacker is killed.
psyhcotic
phone suddently calls. Excellent
Attacker will not take the risk,
Death
Strenght Alarm could scare away
attacker and draw attention
since their might be someone
on the phone that could Plus
create counter messures.
Minus

13. Research + Insights
From this analysis we wanted to know how
the people around us feared crime and what
where their preventive measures.

14. Research + Insights
We created an anonymous questionnaire
about fear of crime, nightlife culture and rape
106 women from AHO participated
Photo by flickr user Arkitektur og Designhøgskolen i Oslo

15. Research + Insights
Key findings from the Survey at AHO
5.6 In fear ?
FEAR OF GETTING RAPED
IN PUBLIC SPACES
80%
CALL 46%
SOMEBODY HOSPITAL
50% PRETEND TO TALK 40%
ON THE PHONE HOME
40% PREPARE AN SOS 14%
TEXT MESSAGE POLICE

16. P

17. R

18. Research + Insights
P R
The stakeholders in the Response field
were much more difficult to contact.
COUNSELING SERVICES MEDICAL SERVICES LEGAL SERVICES IN POLICE EMOTIONAL INSIGHTS
AT SEXUAL ASSAULT CENTER AT SEXUAL ASSAULT CENTER SEXUAL CRIME DIVISION PATIENT’S JOURNEY

19. Research + Insights
Insights at the Oslo
Emergency Hospital

20. Research + Insights
Equipment used for the
Forensic Medical Exam (FME)

21. Research + Insights
Mapping the patient’s journey in
relation to the physical space.

22. Research + Insights
07
[A]
[B]
The doctor gives the patient information
Our first visualization of the patient’s journey
about different services they can offer and
[C]
also information of what is going on.
[J]
07
When exam is finished, the patient is
provided with clothes to wear.
Wash genital area of
the patient between [A] The doctor talks with the patient about
through the Sexual Assault Center (SAC)
some procedures. the different medical examination options
she/he has. Records observations in the
patient’s medical chart.
Urine sample
[F]
[E]
[B] The doctor, together with the nurse, provide
a Medical Examination (ME) or a Forensic
Blood sample. Medical Examination (FME) to the patient.
[C] The nurse, together with the doctor, provide
Petri dish or similar to take sample of middle and a Medical Examination (ME) or a Forensic
deep area of the vagina. Also to talke samples of Medical Examination (FME) to the patient.
the outside of the anus and after washing, also
the inside area of the anus.
[D] Some of the exams are recorded in the [H]
database, and/or sent to the lab analyst.
[E] The nurse sends the evidence from the ME or
FME to the lab analyst and they communicate
the results vía internet mail.
[A]
05
[F] The doctor and the social worker that are
05 working on the same patient talk and
[B] record the observations on the patient. [G]
The doctor takes swabs from the outer and inner
[A] The doctor goes to the councelling vulva lip area. Other swabs for the middle and deep [G] When the results from the evidence of the
room and meets the patient. vagina ara. Then she changes gloves and takes ME or FME are ready, the lab analyst
[C]
swabs from the outside outer area. Then the patient is communicates the results to the lawyer.
washed and then swabs are taken from the inner anus.
[B] The doctor takes the patient to
the medical examination room.
[H] When the results from the evidence of the
ME or FME are ready, the lab analyst
[ C] The doctor calls the nurse and tells communicates the results to the social worker.
him/her that a new patient will The doctor uses the comb the look for
be coming soon. foreign hair in the pubic and head area. [I]
[I] The lawyer contacts the forensic police
[D] The nurse registers the appointment
to start the legal case.
of the new patient in the database.
[E] The social worker starts transcribing
all the observations recorded in the
[J] The doctor contacts the lawyer and police
patient’s chart into the database. to share knowledge and protect the patient.
[D]
Then the doctor measures her
blood presure.
[E]
The doctor asks her to sit in the gynecological
chair and starts by using the stethoscope to
listen to her breathing and heart.
06
The social worker records her
06
notes in the patient’s chart.
[A] The patient, after taking off her clothes, [A]
04
puts on a thin robe provided by the doctor.
04 The are tissues provided
for the patient if she needs.
[A] The patient and the doctor
walk through the corridors and
[A] The social worker starts the conversation take the elevator up to the fourth
The are information brochures [C]
with the patient. She/he ussually comes floore, where the medical examination
[B] [C] offering the different services
in a state of shock, so the first thing is The doctor asks the patient to go room is located.
available and additional information.
to secure them and make them feel safe. the changing area and take off her
clothes. Her underware is kept as
Then the social worker offers the services The patient seats on top evidence.
available for them in the health, legal of a cloth sheet that is put
and councelling sectors. on top of the couch, for
capturing DNA evidence.
Then they try to sort out what happened
step by step, from the moment of the
incident to where they are now. The doctor starts asking the patient
[ D]
standard questions and recording
They explain to them what are the the answers in the patient’s data sheet.
expected reactions that they might have.
03
[B] When the session is over, the social worker
calls the doctor to come and pick up the [A]
03
patient to the councelling room.
[C] If the patient is under 16 years old, the
[B]
social worker contacts her parents.
[A] The social worker meets the patient
[D] Observations registered in the patient’s at the waiting room.
chart and DNA evidence found in the
seating cloth sheet are registered
[B] The social worker takes the patient
in the database.
to the councelling room.
[A]
02
[A]
02
The social worker meets the
[B]
patient and talk.
[B] The social worker takes the
patient to a more private
waiting room. They walk
together.
01
[A]
01
[A] Patient enters the Legevakten
and the recepction nurse talks
to him/her. [B] [C]
[B] The nurse at the reception
calls a social worker to come
and meet the patient entrance.
[C] The nurse at the reception
calls the doctor to let him/her
know that there is a new patient.
[D] The nurse at the reception fill out
the SAA sheet with some information
about the patient and records it in
the computer. The social worker
and doctor write down the patient’s
appointment in the computer.
[D]