Mark Chastang, a speaker at the marcus evans National Healthcare CXO Summit Spring 2012, on lowering patient length of stay and infection rates. Interview with: Mark Chastang, Executive Vice President and Chief Operating Officer, Grady Health System

1. The Impact of
Healthcare Reform
on Urban & Safety Net Hospitals
Interview with: Mark Chastang, quality patient care. The absence of hospitals is to keep cost down and
Executive Vice President and broad institutional commitment will remain competitive on a cost and
Chief Operating Officer, Grady result in poor to mediocre quality. quality basis. Not all will survive.
Health System
Efficiency in hospitals can save One piece of advice?
lives, costs and time. What best
“Patients must be moved efficiently practices would you recommend Stay committed to high quality. This
from diagnosis to effective treatment for increasing efficiency within will require motivated, committed
with careful attention to their specific the hospital environment? and expert staff. Pay attention to the
needs and unique circumstances,” needs of staff and caregivers.
says Mark Chastang, Executive Vice Senior leadership must be open to
President and Chief Operating new ways of improving This is critical to advancing your
Officer, Grady Health System. It is organizational performance at every mission and meeting the needs of
important to have caring and level. Learning from others and a patients.
compassionate teams dedicated to willingness to adopt industry best
creating new and more efficient practices is important for top
methods of managing the total performance. At a minimum, setting
patient experience from admission to reach goals and adopting national
discharge. benchmarks for quality, safety as
A speaker at the marcus evans
well as financial improvement will
drive institutional performance.
Senior
National Healthcare CXO Summit
Spring 2012 in Hollywood, Florida,
Focusing on systems and processes,
not single events, that support safe
leadership
April 26-28, Chastang discusses the
need to create a seamless provision
and efficient patient care will help
tremendously.
must be open
of care.
Hospitals are under great
to new ways
How can healthcare
professionals improve patient
pressure to treat uninsured
patients. What do you believe
of improving
care and lower length of stay? can be done? organizational
There must be full commitment and The new healthcare legislation performance
high priority placed on improving attempts to reduce the financial
quality, and lowering patient length pressures created by large numbers at every level.
of stay at the highest levels of of uninsured patients by offering
executive leadership. coverage for a major segment of this
population. This will go far in
Committed and engaged leadership improving bottom lines for many
will create an organizational culture urban and so called safety net
supportive of safe, efficient and high hospitals. The challenge for these

2. About the National Healthcare CXO Summit Spring 2012
The marcus evans Summits
This unique forum will take place at The Westin Diplomat Resort & Spa, Hollywood,
group delivers peer-to-peer
Florida, April 26-28, 2012. Offering much more than any conference, exhibition or
information on strategic matters,
trade show, this exclusive meeting will bring together esteemed industry thought
professional trends and
leaders and solution providers to a highly focused and interactive networking event.
breakthrough innovations.
The Summit includes presentations on continually finding ways to maximize
budgets, developing an accountable care organization and ensuring compliance for
upcoming transformations of our healthcare system.
www.healthcare-summit.com
Please note that the Summit is a
Contact
closed business event and the
number of participants strictly Stacey Melvin, Journalist, marcus evans, Summits Division
limited.
Tel: + 357 22 849 400
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About marcus evans Summits
marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss
strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to
individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.
For more information, please visit: www.marcusevans.com
Upcoming Events
Long-Term Care CXO Summit - www.longtermcaresummit.com
National Healthcare CFO Summit - www.healthcare-summit.com
National Healthcare CNO Summit - www.healthcare-summit.com
To view the web version of this interview, please click here: www.healthcare-summit.com/MarkChastang