1. Marie A. Diaz-Sidbury
1247 Letitia Ct
San Jose, CA 95122
(408) 775-5739 Cell
E-mail: msidbury@me.com
Objective:
To obtain a position utilizing my Customer Service & Medical background in a progressive company.
Practice Care Coordinator/MA – Stanford Hosppital(Josephine’s Personnel 08 to 11/08 - Perm 11/08 –
10/2015
Duties: Duties vary from giving Injection, doing Vitals on patients, Medication refills via fax or in EPIC via
E-Prescribe, Schedule Referral Appointments, contacting patient regarding treatment and appointment scheduling.,
front desk check-in/check-out Perform technical and clerical tasks, procedures and treatments to support the delivery
of care. Respond to all messages in a timely and professional manner. Help in other departments as need. Follow
HIPPA. Use EMR, obtain and abstract outside records. Performance Improvement Projects (to better Clinic)
Rec/Admin Assistant Hitachi GST (Spherion Agency-Temp) Jan 2008 – June 2008
Duties: Greeting visitors on campus. Maintain lobby. Verify ID & background checks for all visitors. Verify
VAR’s (Visitor Authorization Request) sent for future visitors. Answered 2 line phone and routed calls se of lotus
Notes for emailing and IM’s employees of visitors arrivals. Make sure TV monitor are working at all times. I also
follow Security guidelines and Company I am the Director of First Impressions for Hitachi GST.
Content Management (Nesco Resources Agency-Temp) Aug. 2007 – Dec. 2007
Duties: Assisted users for image uploading to follow copyright guidelines and user agreements, mis-rated
products on website, unacceptable content, and violations of Zazzle.com. Respond via email to user reported
violations also run process checks out in the production warehouse to make sure all images are clear of copyright
and adhere to Zazzle guidelines and user agreement. Assisted with regulations set by the United States Postal
Service on business advertisements applied to postage stamp production.
Customer Account Executive Comcast Cable, Morgan Hill, CA Sept 2006- May 2007
Duties: Call center Associate using ACSR to maintain appointments for upgrades/downgrades of service. Billing
inquires; collect credit card and EFT payments via phone. Assist customers in ordering movies, going over phone
services and additional products customers may not have. Offer customer services in all Cable, Internet and Home
Phone needs. Applied credits to customer accounts when needed. Did follow up calls on Service requests for
Repairs and New Connections.
Patient Services Rep PA Medical Foundation, Palo Alto, CA July 2005-July 2006
Duties: Assisted clients in call center using the web based IDX system. Scheduled patient appointments via phone
& online request for appointments, sent messages to Nurses, Dr's and their assistants. I was also on the First Call
resolve Team. HIPPA
Medical Assist/Data Clerk Bay Valley Med Group, Hayward, CA Oct 2004-July 2005
Duties: Receptionist for OB/Gyn, Data entry of charges for the previous day for office visits/labs/and radiology.
Medical Rec/Assistant U.S Healthworks, Santa Clara, Ca Aug 2002-October 2004
Duties: Phones, Greeted patients, Patient registration, retaining autho from co. Verify workers comp claim &
insurance, cash handling, process paperwork, Maintained Chats, room patients, and back office,.
Skills: TYPING 45WPM, DATA ENTRY, PHONES, APPT SCHEDULING, 10 KEY, EXTENSIVE
CUSTOMER SEVRICE CONTACT, MICROSOFT OFFICE PRO (WORD/EXCEL/PUBLISHER), OUTLOOK,
IDX SYSTEMS, LOTUS NOTES, EPIC, OFFICE EQUIPMENT KNOWLEDGE, EMR.
Education: Bryman College, San Jose, CA, Medical Assistant Diploma. "2000"
San Jose Job Corps, San Jose, CA. G.E.D. "1999'