1. MARK PEPPER
Date of Birth – 18/09/1977
British nationality
Full driver's licence (clean)
EDUCATION
Portsmouth University 1997 –2000
DEGREE: BSc (Hons) Decision
Analysis and IT, 2:1
GlosCAT 6th Form College -
September 1996 - June 1997
A LEVEL: History C
The Cotswold School 6th Form
College - September 1994 - June
1996
A LEVEL: English Literature D,
General Studies C
The Cotswold School 1989 - 1994
Obtained 9 GCSE’s
COMPUTER AND
APPLICATION
KNOWLEDGE
Platforms & Operating
Systems
MS-Windows
Databases & Programming
Languages
Basic SQL understanding
Applications
HP Quality Center
MS-Office (Word, PowerPoint, Excel
etc.)
MS-Project
Visio
LANGUAGE SKILLS
Basic reading, writing and speaking
skills in French and German
CONTACT DETAILS
Address:
41 Highfield Gardens
Aldershot
Hampshire
GU11 3DB
Tel: 01252 678634
Mobile: 07900 493729
Email: mark_pepper@hotmail.com
EMPLOYMENT HISTORY
AUGUST 04 – PRESENT DATE: ACCENTURE (IT CONSULTANT)
Mark is currently a manager at Accenture with over 15 years of experience working
in global delivery across the SDLC. 10+ years working with Accenture on mainly
Telecommunications and Media projects undergoing major IT and business
transformations (including replacement Mobile and BSS/OSS systems and CRM
systems) and outsourcing of client services (across an organisation).
During his time at Accenture he has worked on projects of various scale and
complexity. He has been responsible for leading teams of up to 50+ resources and
has extensive experience in working with offshore.
CURRENT PROJECT ROLE (ACCENTURE)
Mark currently works as the Growth Portfolio lead which is the largest portfolio
within the programme of work at Virgin Media. This is a £60mil deal that spans over
6 years and Marks portfolio accounts for ~£15mil of this. This role has the following
responsibilities:
• Liaise directly with the Project Manager and System Integrator communities
across Virgin Media to produce ROM's and Quotes for all projects in the portfolio
• Manage the team of ~40 resources across all active projects, as well as drive
demand for forthcoming months
• Build and maintain a healthy relationship with the client Test & Quality team
leads, making them successful and avoiding escalations
• Ensure the TMMi (Level 5) methodology is adhered to and documentation is
completed along with the relevant evidence collected.
• Drive the delivery of the projects offshore where possible, taking responsibility
for the workarounds / eradication of technical barriers to offshoring.
• Track the financial forecast across each of the projects (up to £1mil+ in size)
ensuring any variance to the baseline figures is understood.
• Create and review impact assessments and drive through project plans.
DETAILED PROJECT HISTORY (ACCENTURE)
Previous roles with Accenture include the following:
• Transition Lead – Virgin Media (Aug 11 to Feb 12)
o Responsible for transitioning the Telco and Mobile portfolio made up of
~40 resources from the incumbent supplier over to Accenture totalling
~1000 mandays of effort.
o Once transition was completed, responsible for test delivery of 2
releases ~£640k of work.
• Project Manager - Vodafone UK, BI project (Jan 10 to Aug 11)
o Responsible for E2E delivery of projects through to delivery into
production.
o Lead teams of 3 to 5 people based mainly onshore
o Managed a budget of ~500k.
• Test Lead - Vodafone UK, BI project (Mar 09 to Dec 09)
o Lead teams of 3 -5 people based mainly onshore.
o Responsible for the E2E test process of the projects.
• SIT Test Lead - Vodafone UK, SCM Phase B project (Feb 08 - Dec 08)
o Lead a team of a team of 12 people (5 deployed offshore and 7 deployed
onshore).
o Responsible for System and SIT testing activities.
SEPTEMBER 00 – AUGUST 04: UNISYS LTD (CONSULTANT)
Mark worked for Unisys Ltd. at the London Centre of Excellence (LCoE), which was
part of their Teleco Market Sector. In his role here he worked for a number of clients
in the media industry such as Orange, France Telecom, BT and Centertel.

2. TRAINING
PPSM – Mark is currently working
towards his manger level Project,
Programme and Service
Management certification. This is an
Accenture internal accreditation
that takes around 2 years to
complete.
ISEB Foundation Certificate in
Software Testing – November 2003
ISEB Intermediate Certification in
Software Testing – November 2008
HOBBIES
Sporting interests include rugby,
mountain biking and cooking.
Mark is currently a volunteer coach
at his son’s rugby club and helps
train under 7s every week.
Other interests include renovating
the house he is currently living in
and growing his own vegetables
with his children.
REFERENCES
References can be provided on
request
WORK PLACE SKILLS
Communicator
Initiator
Organiser
Interpersonal
Skills
Mark has worked in many different team orientated jobs and
physical activities at varying levels of the hierarchy. For these he
has had to develop his written and oral communication skills. He
has also learned to seek and accept criticism, using this in a
positive manner to develop further.
In addition to working in a team Mark has had the opportunity to
act as a single representative of the company during his time at
Accenture. This has not only enabled him to better understand the
processes of liaising between clients and vendors with specific
needs but has also provided him with experience in prioritising
tasks that need to be completed within a project and understand
the full E2E delivery process.
Through travel and work Mark has learnt to develop his
stakeholder management skills and can relate well with others
both within an organisation and externally; at all levels. This has
been reinforced by working at different clients in different
countries each with different work ethics. Mark recognises the
importance of valuing an individual’s contributions and strengths,
believing that encouragement provides positive foundations for
future development.
ACHIEVEMENTS
Project/
Bus
ine
ss
Ach
iev
em
ent
s
Technical
Ach
iev
em
ent
s
• Led numerous projects, (up to £1mil), ensuring client
needs are met and they are delivered on time and budget.
• Facilitated extensive offshore team engagements for
teams of ~40 resources based over 2/3 locations.
• Worked closely with 3rd
party vendors when delivering
projects.
• Established successful support models that allow
extensive collaboration between offshore and onshore,
helping optimise the testing approach.
• Engaged key business stakeholders at all stages of the
project to ensure there is full awareness of a projects
status and key risks and issues.
• Transitioned heavily stakeholder integrated test support
services from incumbent suppliers to a new vendor.
• Gained strong awareness of day to day implementation
processes within clients to ensure Accenture can
rigorously follow them.
• Helped ensure the Virgin Media outsourced service
achieved TMMi (Testing Maturity Model) Level 5
• Performed the role of test and project manager on
numerous projects ensuring successfully deliver or work in
the timelines available.
• Helped establish an outsourced testing service at client
that is set to run until 2020.