8. Key Result Areas
•What is key result area of your business?
•Identify the key result area of your associates.
Quality of key result area
Clear Specific and measurable
Sole responsibility
Output should be Input for other
9.
10. What Is a Critical Success Factor?
• A key area where satisfactory performance is
required for the organization to achieve its goals
•A means of identifying the tasks and requirements
needed for success
•At the lowest level, CSFs become concrete
requirements
•A means to prioritize requirements
Ex. Restaurant bill
16. •80% of sales come from 20% of customers.
•20% of products produce 80% of sales.
•20% of staff will cause 80% of problems.
•20% of society holds 80% of wealth.
•Most people spend 80% of their time with 20% of their
friends.
•20% of the clothes in the closet are worn 80% of the
time.