Century 21 Education conducted a certificate program through Hootsuite Social for Business to teach their global affiliated sales professionals how to use social media effectively. A survey found that while most agents saw social media's potential for relationship building, only 31% felt skilled in using it. The program increased understanding of social media's impact by 32% and confidence applying lessons by 76%. 82.2% of agents said the course would help achieve goals, and 84% would recommend it. Participant quotes showed social media skills helping them connect and promoting their business. As of November, over 2,100 agents were enrolled with 134 completing certificates. The program aimed to provide faster time to value through social media skills and greater realization of its enterprise opportunities.