1. MD RAHMAT ULLAH
Address: 26, Agrabad C/A, Chittagong, Bangladesh.
Home Phone: 01195130003
Mobile : 01199700219
e-mail : rumi1978@gmail.com, rahmat.rumi@citycell.com
Career Objective:
With more than 12 years of experiences in the Sales & Relationship Management of a multinational
telecommunication company, I am looking to perform in a company where I can utilize my experiences & skills
to develop the business of the company into new height.
Career Summary:
1. Sales Manager (Acting RSM) – Regional Sales, Citycell.
2. Area Sales Manager - Regional Sales, Citycell
3. Deputy Manager - Outlet Based Sales & Distribution, Citycell
4. Regional STP(Service & Sales Touch Point) Manager, Citycell
5. Executive/ Sr. Executive. Direct Sales & Service, Citycell
6. Software Developer - Product Sales & Development, Spark.com
Qualification & Achievements: (at a glimpse)
Advanced Certified in Business Administration, IBA, Dhaka University (Completed with Distinction),
Masters in Business Administration (MBA), Microsoft Certified Professional (MCP)
Appreciation from CEO for the performance of 2012 & 2014.
Best Area Performance in Chittagong Region for the year 2013 & 2014.
Employment History:
Total Year of Experience : 14 Year(s)
1. Sales Manager (Acting as RSM of Chittagong region) ( Mar 01, 2015 – Till now)
Pacific Bangladesh Telecom Limited
Job Location: Chittagong
Department: Sales & Distribution
Duties/Responsibilities:
Attain Sales Target (Revenue, Data & Voice) of Consumer Sales through ensuring proper distribution and of
products by Supervising and monitoring Regional Consumer Sales team.
Achieve Sales Target (Data, Voice & Revenue) of Small and Medium Enterprise (SME) OR Institutional User
Sales confirming regular client visit by Supervising and monitoring Regional SME Sales team.
To Report to National Head (NSM) as the Sales Manager of Chittagong region as well as assist NSM in
formulating sales plan for new business development in the region.
Prepare, monitor & follow up business plan & activity strategy for the area to achieve monthly, quarterly &
yearly acquisition & revenue targets along with achieving customer service standards.
Develop right distribution (expansion of Revenue, Data & Voice POS) set-up to optimize availability of products
in the region.
Identify and compile prospective client lists and maintain, develop and update SME client database under
Chittagong Region.
Undertake regular field visit with sales team to identify and resolve the sales gap.
Prepare sales presentations, proposals, price quotations and credit terms etc. for prospective SME clients and

2. ensure timely product delivery.
Active involvement in business sessions with business partners and Territory Business Managers to capitalize
the opportunities & minimize the business gaps as well as acquiring and updating company and competitors
product information and market condition.
Coordinate with various departments (i.e Sales Strategy, IT, Marketing, Trade Marketing etc) to develop special
products or campaigns for specific segments after analyzing the requirements and opportunity.
Track daily sales performance of SME officers vs. target and conduct regular sales review meeting to increase
sales.
Check daily visit / sales call reports of subordinates.
Lead, monitor & Coach Territory Business Managers (TBM) & channel partners.
Arrange & Execute awareness activities through different campaign among prospective customers in order to
promote company product.
Actively promoted the company to customers by ensuring brand visibility in Point of Sales (POS) through Point
of Sales Materials (POSM).
Develop long term business relationship with key business partners (RV, Data & Voice POS) & make them feel
they are taken care of specially.
Ensuring company activities were in line with policies: customer focused service, legal stipulation and profitable
relationship.
Ensure documentation compliance (sales & after sales) and coordinate with Customer Database Management
Unit and Customer Service department for data entry and activation process.
Set up Customer Service points to ensure best customer experience and maintaining excellent service standard
by proper following up on client’s recommendations, suggestions and complaints.
Pull and mobilize all necessary resources to attain business objectives.
Analyze channel performance and determine area strategy and prepare a quarterly area business development
plan taking each distributors business into consideration.
Record and Submit the expense claims (personal and team) incurred in the business throughout the month after
proper verification.
Managed a team of 90 people including Territory Business Manager, SME sales officer, Trade Marketing and
Customer Care Representative.
Key achievements:
Best National performance in November & December 2015.
2. Area Sales Manager ( May 01, 2012 – Feb 28, 2015)
Pacific Bangladesh Telecom Limited
Job Location: Comilla
Department: Sales & Distribution
Key achievements:
Nationally best performing area in several months of 2013.
Increase the volume of data (mobile internet) sales by 20% by expanding distribution in the year 2013.
Successfully implemented a number of mass awareness campaigns by working closely with trade marketing
team.
3. Project Manager Outlet based Sales Channel & Distribution ( January 01, 2011 - April 30, 2012)
Pacific Bangladesh Telecom Limited
Job Location : Dhaka

3. Duties/Responsibilities:
Develop and implement strategic plan & objective for the project.
Rolled out distribution nationwide under the project.
Played leadership role to effectively guide the team; lead and implement business plan and promotional
program of the project.
To Report (Daily, weekly & Monthly) to Project Head (PH) as Project Manager as well as assist PH in
formulating sales plan for business development.
Prepare, monitor & follow up business plan & activity strategy to achieve monthly, quarterly & yearly
acquisition & revenue targets along with achieving company objectives.
Develop and maintain an efficient distribution network to ensure the comprehensive availability of company
product across the designated areas.
Ensure achievement of target (Voice, Data & RV) for the team under the project.
Active involvement in business sessions with business partners and Territory Business Managers to capitalize
the opportunities & minimize the business gaps as well as acquiring and updating company and competitors
product information and market condition.
Ensure documentation compliance (sales & after sales) and coordinate with Customer Database Management
Unit and Customer Service department for data entry and activation process.
Liaison with marketing, project management and compliance team to ensure adequate marketing and other
support.
Record and Submit the of expense claims incurred in the business throughout the month after proper
verification.
Important accomplishment:
Successfully rolled out distribution at Dhaka, Chittagong, Khulna, Sylhet and Rajshahi regions.
4. Regional STP (Service & Sales Touch Point) Manager ( January 01, 2007 - December 30, 2010)
Pacific Bangladesh Telecom Limited
Job Location: Chittagong & Dhaka
Duties/Responsibilities:
Played same role in both Chittagong & Dhaka regions
Build business relationship with STP partners and establish control over trade & service.
Ensure exclusive visibility of STP through regular visit.
Lead a team of 78 members in Chittagong and 150 members in Dhaka.
Lead, monitor & Coach supervisors & STP agents.
Undertake regular field visit with STP team as per market visit route plan.
Ensuring monthly KPIs are achieved by service & sales touch points agents.
Active involvement in business sessions with STP business partners and Supervisor to capitalize the
opportunities & minimize the business gaps as well as acquiring and updating company and competitors
product information and market condition.
Check daily STP duty call reports of subordinates.
Analyze STP agent performance and determine business strategy and prepare a business plan to achieve the
company business objective.
Coordinate with various departments (i.e Finance, IT, Trade Marketing) in order to keep STP operation
uninterrupted and maximize the business objective.
Maintaining database of visited existing customers and prospects.
Ensure best customer experience and maintaining excellent service standard by proper following up on clients
recommendations, suggestions and complaints.

4. To Report (Daily, weekly & Monthly) to department head as Regional Manager as well as assist him in
formulating business plan for STP development.
Record and Submit the of expense claims incurred in the business throughout the month after proper
verification.
5. Executive ( January 01, 2004 - December 31, 2006)
Pacific Bangladesh Telecom Limited
Job Location : Chittagong
Duties/Responsibilities:
Ensuring direct sales and VAS activation / usage drive to contribute in the growth or organizational revenue.
Timely and accurate preparation & submission of sales & service report to Supervisor.
Providing all relevant product and service-related information, pertaining to the sales and VAS activation.
Proactively highlighting any errors or problems in reporting & activities to HOBs and Management, for
immediate resolution.
Preparing and maintaining records as per Finance and Audit requirements.
Preparing and submission of accurate & on-time reports on Center activities to Supervisor.
Any deviations must be immediately highlighted to supervisor / management for necessary resolution.
Tracking, monitoring and managing of stock / inventory at the Center.
Maintaining the SOPs and business practices, as approved.
6. Software Developer ( October 01, 2001 - October 30, 2003)
Spark.com
Company Location : East Nasirabad, Chittagong
Department: Product Sales & Development
Duties/Responsibilities:
 Ensure achievement of product sales & service selling target
 Software development
Academic Qualification:
Exam Title Concentration/Major Institute Result Pas.Year Duration
MBA Marketing
University of Science and
Technology, Chittagong
First Class 2006 2 Years
MCOM Management National University
Second
Class
2002 1 Year
BCOM Honors Management National University
Second
Class
2000 3 Years
HSC Commerce Pahartali College
First Division
1995 2 Years
Secondary School
Certificate
Arts
Garib-e-Newaz High SchoolFirst Division
1993 2 Years
Training Summary:
Training Title Topic Institute Country Location Year Duration
Organisational
Leadership &
Managerial
Communication
Communication skill,
Leadership development
BDJobs
training
Bangladesh Dhaka 2009 1 Day
Be a High Powered
Professional
Manager
Management by Objective
BDJobs
Training
Bangladesh Dhaka 2009 1 day
Customer Service
Excellence
Customer Service &
Relationship Management
ICBER Bangladesh Chittagong 2008 1 Day

5. Effective
Supervisory
management
Leading, Motivating,
Controlling & Supervising a
team
BDjobs
Training
Bangladesh Dhaka 2008 1 Day
Professional Qualification:
Certification Institute Location From To
Strategic Planning &
Innovation Management
(ACBA)
IBA, Dhaka University Dhaka, Bangladesh May 16, 2014
June 14,
2014
Human Resources and
Employee Relation (ACBA)
IBA, Dhaka University Dhaka, Bangladesh April 04, 2014
May 03, 2014
Accounting & Finance for
Managerial Decision
(ACBA)
IBA, Dhaka University Dhaka, Bangladesh
February 22,
2014
March 22,
2014
Marketing in Changing
Environment (ACBA)
IBA, Dhaka University Dhaka, Bangladesh
January 01,
2014
February 15,
2014
PGD in Business
Development
Canadian Institute of
Global Leaning,
Canada (Completed in
online)
Dec 2014 May 2015
Microsoft Certified
Professional
Online Exam Chittagong
March 01, 2002 March 02,
2002
Professional Software
Diploma
NIIT Chittagong
January 01,
2000
December
31, 2002
Career and Application Information:
Available For :Full Time
Preferred Job Category :Marketing/Sales Management
Preferred District :Anywhere in Bangladesh.
Specialization:
Fields of Specialization Description
· Sales
· Service/support
1. Distribution Roll out, Sales, Distribution, Retailing & Relationship
Management.
2. Multi Channel Management, (Consumer, SME/High value, STP),
3. Employee Mentoring & Coaching
4. Business Development
5. To develop & Implement KPI for STP agents.
6. To Develop & Implement Operational Guideline for STP agents.
7. To Develop & Implement Customer/Prospects Dealing Guideline
for STP agents.
8. To Develop training materials for STP agents.
Language Proficiency:
Language Reading Writing Speaking
Bangla High High High
English High High High
Personal Details :
Father's Name :Md Abu Taher
Mother's Name :Murshida Begum
Date of Birth :June 30, 1978
Gender :Male
Marital Status :Married
Nationality :Bangladeshi
National Id No. :19781595512885834

6. Religion :Muslim
Permanent Address :2392 Saraipara, Murshida Monzil, Bank Colony, Bacha Mia Road, Pahartali
Home Address :Kazir-Khil, Amishapara, Sonaimuri, Noakhali.
Reference (s):
Reference: 01 Reference: 02
Name :Md Tarikul Hasan Zahiruddin Md. Nadib
Organization :Citycell Citycell
Designation :Chief Finance Officer Head of Sales
Address :14, Mohakhali C/A, Dhaka 14, Mohakhali C/A Dhaka
Mobile :01199800200 01199800414
E-Mail :tarikul.hasan@citycell.com zahiruddin.nadib@citycell.com
Relation :Professional Professional
MD RAHMAT ULLAH

7. Religion :Muslim
Permanent Address :2392 Saraipara, Murshida Monzil, Bank Colony, Bacha Mia Road, Pahartali
Home Address :Kazir-Khil, Amishapara, Sonaimuri, Noakhali.
Reference (s):
Reference: 01 Reference: 02
Name :Md Tarikul Hasan Zahiruddin Md. Nadib
Organization :Citycell Citycell
Designation :Chief Finance Officer Head of Sales
Address :14, Mohakhali C/A, Dhaka 14, Mohakhali C/A Dhaka
Mobile :01199800200 01199800414
E-Mail :tarikul.hasan@citycell.com zahiruddin.nadib@citycell.com
Relation :Professional Professional
MD RAHMAT ULLAH