Reno Direct 2009 Customer Relationship Managment Presentation

•Descargar como PPT, PDF•

1 recomendación•338 vistas

MichaelChaump

Empresariales Tecnología

Huntsville 2009 CRM Showcase - June 2, 2009

Synopsis ,[object Object],[object Object],[object Object],[object Object],[object Object],City of Reno – Huntsville 2009 CRM Showcase

Management Philosophy and Culture City of Reno – Huntsville 2009 CRM Showcase

Innovative Solutions ,[object Object],[object Object],[object Object],“ Thank you for promptly removing graffiti in the past. All of my emails to Reno Direct have been taken care of very quickly.” -Reno Citizen City of Reno – Huntsville 2009 CRM Showcase

Implementing a Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],“ In the past I have used this service with a very positive response. I am thankful for Reno Direct.” -Reno Citizen City of Reno – Huntsville 2009 CRM Showcase

Key Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ I have called a number of times. Potholes, stop sign issues and more. Thank you for all your help in the past.” - Reno Citizen City of Reno – Huntsville 2009 CRM Showcase

Implementation ,[object Object],[object Object],[object Object],[object Object],“ My email was answered clearly, courteously and in a timely fashion. Thank you so much!” - Reno Citizen City of Reno – Huntsville 2009 CRM Showcase

The Evolution ,[object Object],[object Object],[object Object],[object Object],[object Object],City of Reno – Huntsville 2009 CRM Showcase

Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],City of Reno – Huntsville 2009 CRM Showcase

Real World Advice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],City of Reno – Huntsville 2009 CRM Showcase

Ready for More? ,[object Object],[object Object],City of Reno – Huntsville 2009 CRM Showcase

City of Reno – Huntsville 2009 CRM Showcase ,[object Object],[object Object],Jodi Barbara Kristine Danalyn

City of Reno – Huntsville 2009 CRM Showcase 14,536 service requests 38,000 communication occurrences

78% of citizens satisfied with our RESPONSIVENESS City of Reno – Huntsville 2009 CRM Showcase

City of Reno – Huntsville 2009 CRM Showcase 31% reduction in department’s INITIAL RESPONSE 74% faster COMPLETION TIME as compared to 2006

Average Service Requests Per Day City of Reno – Huntsville 2009 CRM Showcase

City of Reno – Huntsville 2009 CRM Showcase Graffiti Removal – 2,238 Abandoned Vehicles – 1,876 Illegal Parking – 1,473 Code Enforcement Debris Private Property – 384 Code Enforcement Undefined – 400 Top 5 Service Requests

City of Reno – Huntsville 2009 CRM Showcase Ward 3 – 27.6% Ward 1 – 22.3% Ward 5 – 17.9% Ward 4 – 17.8% Ward 2 – 14.3% Service Requests by Ward

It’s really about customer service… City of Reno – Huntsville 2009 CRM Showcase Source: www.simpletruths.com

[object Object],City of Reno – Huntsville 2009 CRM Showcase

Más contenido relacionado

Similar a Reno Direct 2009 Customer Relationship Managment Presentation

PayStream Advisors and Ariba recently conducted a webinar highlighting how you can tune up your organization’s travel and expense processes. Travel and expense management guru Henry Ijams walked through PayStream’s checklist and share insights from their annual Travel and Expense Management Technology Insight report. It also includes a real-world case study on travel and expense management in the cloud.

The Perfect Travel and Expense Management Checklist

SAP Ariba

Customer experience transformation journey philly311 story

Rosetta Carrington Lue

Strategies for dramatic cost reduction v2 june aus contact

Enghouse Interactive

Huntsville utilties and source gas — delivering total customer care

robgirvan

2017 TSIA Star Award for Transformation of Lenovo Support Services

James Jones

Symposium Data-Driven Marketing: Rogier van Nieuwenhuizen - Powering growth w...

Marian Dragt

Crm sanfrancisco

jayrajgorbaps

Emerge Knowledge - Penner

MassRecycle .

Ian L Shuya - Resume Barrie 2016

Ian Shuya

Ian L Shuya - Resume Barrie 2016

Ian Shuya

Bharathi Ramdoss VGSOM IIT Kgp

ING Vysya Bank

Today\'s best consumers are multi-channel users who rely on different ways to access businesses whether it\'s the Internet, mobile or apps, to name a few. Businesses are focusing on ways to optimize these channels to improve conversion rates and achieve greater results. However, delivering an optimal customer experience is becoming increasingly more complex. Consumer\'s expectations are higher than ever, showing less patience for slow-performing sites.

August 2011 Webinar Final V2

Steve Trimbo

Contact Management is our excellence. We leverage the Contact Management from Automation to Operation; our Business and Application Consultants work collaboratively with the performance management team along with the Customer Operations department, to produce a comprehensive contact management solution that enables our clients to better maintain healthy relationship with their customers and clients. Social Media is indeed a critical channel, where Customers tend to get their rights through Complaint broadcasting. As a Professional Contact Management and Customer Service Outsourcing Provider, we adopt the Telephony Channel(s) for providing our services, and we also provide an up-to-date Social Media Support Service to Customer, while prompt response and fast resolution are always in mind.

Contact source corporate presentation

A. Hussam AlHazik

Multi-channel customer Experience - Lean Digital

Rob Lynch

Empowering intelligent customer operations through Lean Digital

Genpact Ltd

Wain kellum presentation

Melanie Brandt

Rose Mary Novelli Resume

RoseMary Novelli

Sublim kundeservice handler om at se mulighederne. Og om at have adgang til de data, der kan gøre dem til virkelighed. Er det på plads, kan du med hjælp af de digitale værktøjer som IoT, Predictive Analytics, Machine Learning og begreber som Customer First Advocacy give dine servicemedarbejdere i marken et enestående grundlag for at skabe kunder, der ikke bare er tilfredse, men tæt på afhængige. Det handler først og sidst om samspil og fælles fundament – og med Microsoft Dynamics CRM 2016 er det ikke længere teknologien, der sætter grænser for, hvad du kan.

Customer Service is the new normal

Kathrine Nørrelund

Customer Service is the new normal

Microsoft

Dynamics Day 2016: CRM Field Service and Project Service

Intergen

Similar a Reno Direct 2009 Customer Relationship Managment Presentation (20)

The Perfect Travel and Expense Management Checklist

Customer experience transformation journey philly311 story

Strategies for dramatic cost reduction v2 june aus contact

Huntsville utilties and source gas — delivering total customer care

2017 TSIA Star Award for Transformation of Lenovo Support Services

Symposium Data-Driven Marketing: Rogier van Nieuwenhuizen - Powering growth w...

Crm sanfrancisco

Emerge Knowledge - Penner

Ian L Shuya - Resume Barrie 2016

Bharathi Ramdoss VGSOM IIT Kgp

August 2011 Webinar Final V2

Contact source corporate presentation

Multi-channel customer Experience - Lean Digital

Empowering intelligent customer operations through Lean Digital

Wain kellum presentation

Rose Mary Novelli Resume

Customer Service is the new normal

Dynamics Day 2016: CRM Field Service and Project Service

Último

RATINGS OF EACH VIDEO FOR UNI PROJECT IWDSFODF

CaitlinCummins3

(( wa 0851/7541/5434 )) Jual Obat Aborsi Di Surabaya - Cytotec Misoprostol 20...

Spesiialis Kandungan BPOM

Your Work Matters to God RestorationChurch.pptx

Os Hillman

بروفايل شركة ميار الخليج للاستشارات الهندسية.pdf

omnme1

https://qidiantiku.com/solution-manual-for-guide-to-networking-essentials-8th-edition-by-greg-tomsho.shtml name：Solution manual for Guide to Networking Essentials 8th Edition by Greg Tomsho Edition：8th Edition author：by Greg Tomsho ISBN：ISBN: 9780357693919 type：solution manual format：word/zip All chapter include Focusing on troubleshooting and computer networking technologies, it provides a comprehensive introduction to network protocols and network devices, including wireless and cybersecurity technologies.

Guide to Networking Essentials 8th Edition by Greg Tomsho solution manual.doc

ssuserf63bd7

Series A Fundraising Guide (Investing Individuals Improving Our World) by Accion

Alejandro Cremades

Blinkit, formerly known as Grofers, is a prominent player in the online grocery delivery industry in India. Founded in December 2013 by Albinder Dhindsa and Saurabh Kumar, Blinkit rebranded in 2021 to better reflect its mission of delivering groceries at a lightning-fast pace. The company is headquartered in Gurugram and operates across several major cities in India. Business Model: Blinkit operates on a hyperlocal delivery model, leveraging a network of dark stores—dedicated distribution centers not open to the public—to ensure quick and efficient delivery of groceries and daily essentials. Customers can place orders through the Blinkit app, which offers a user-friendly interface and a wide selection of products ranging from fresh produce and dairy to household items and personal care products.

Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx

Saksham Gupta

Copyright: What Creators and Users of Art Need to Know

Miriam Robeson

Raising capital is a pivotal process for any startup. This document outlines the vital phases every entrepreneur must navigate to transform an idea into a flourishing business. This resource provides a clear, detailed map of the funding landscape, from early angel rounds to the final stages before an IPO. Key Highlights from the Document: 1) Pre-Seed and Seed Funding: These initial stages are crucial for getting your startup off the ground, focusing on proving your concept and building a minimum viable product (MVP). 2) Series A to C Funding: As startups progress, funding rounds grow larger and focus shifts from proving viability to scaling the business, enhancing market share, and possibly even preparing for global expansion. 3) Bridge and Mezzanine Financing: These less common but crucial stages provide the necessary capital to bridge gaps between major funding rounds or prepare for a public offering. 4) IPO: The ultimate goal for many startups, going public opens new avenues for capital and provides liquidity for early investors.

Stages of Startup Funding - An Explainer

Alejandro Cremades

Venture capital can often seem like a black box—opaque and inaccessible. However, Mike Maples, Jr of Floodgate offers invaluable insights in his analysis revealing what makes the VC world tick and how founders can navigate it effectively. Key Insights: 1) VC Dynamics: Understand the crucial relationship between entrepreneurs, venture capitalists, and limited partners. 2) Exponential Laws: Learn about Moore’s Law and Metcalfe’s Law, which dictate the scalability and network value crucial for startup success. 3) The Power Law: Explore how the value of the best startup outcome significantly exceeds all others, emphasizing the importance of aiming for massive impact. 4) VC Fundamentals: Maples discusses the dos and don’ts of fundraising from VCs, helping founders avoid common pitfalls and strategically position their startups.

Inside the Black Box of Venture Capital (VC)

Alejandro Cremades

Navigating the seed funding landscape can be complex and demanding. Thanks to insights from Steve Schlafman of RRE Ventures, their detailed presentation sheds light on this critical phase of startup development. Key Points from the Presentation: 1) Sources of Seed Capital: Explore diverse funding sources from venture capital to angel investors and learn how to leverage them effectively. 2) Preparing for the Pitch: Understanding what investors look for in a seed stage startup is crucial— from traction and product to team dynamics. 3) The Pitch Itself: Learn how to create FOMO (Fear of Missing Out) among investors and how to convey your startup's value compellingly. 4) Post-Pitch Strategy: Discover what steps to take after your pitch to maintain momentum and secure funding.

Raising Seed Capital by Steve Schlafman at RRE Ventures

Alejandro Cremades

The Truth About Dinesh Bafna's Situation.pdf

Mont Surfaces

Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...

BabaJohn3

How Do Venture Capitalists Make Decisions by Harvard & Stanford Professors: Venture Capitalists (VCs) play a pivotal role in shaping the future of innovation, funding groundbreaking startups that redefine industries. A comprehensive study led by Paul Gompers, along with esteemed colleagues from Harvard and Stanford, delves into the decision-making processes of VCs, offering unique insights into what drives their investment choices. Key Takeaways from the Study: 1) Management Over Market: VCs prioritize the management team's capabilities more than the business's market potential, highlighting the critical importance of strong leadership. 2) Strategic Deal Sourcing: Successful VCs rely heavily on their professional networks for deal sourcing, emphasizing the value of strong relationships and a solid reputation in the industry. 3) Value-Added Post-Investment: Beyond capital, VCs contribute significantly to startup success by providing strategic guidance, connecting with customers, and aiding in key hires.

How Do Venture Capitalists Make Decisions?

Alejandro Cremades

Exploring-Pipe-Flanges-Applications-Types-and-Benefits.pptx

Texas Flange

What is paper chromatography, principal, procedure,types, diagram, advantages...

srcw2322l101

www.seribangash.com An Article of Association is a legal document that contains the rules, regulations, and guidelines for the internal management and operation of a company. It is one of the two key documents along with the Memorandum of Association that forms the company's constitution, outlining its structure and objectives. While the Memorandum of Association defines the company's external objectives and powers, the Article of Association deals with its internal affairs. https://seribangash.com/public-private-company-difference/ Here's a detailed note on the Article of Association: Contents: The Article of Association typically includes provisions regarding the rights and duties of shareholders, the appointment and removal of directors, the conduct of board and general meetings, the distribution of dividends, the issuance and transfer of shares, borrowing powers of the company, and any other matters relating to the administration and management of the company. Flexibility: Unlike the Memorandum of Association, which is relatively fixed and requires formal procedures to amend, the Article of Association can be amended more easily by passing a special resolution in a general meeting of shareholders. This flexibility allows companies to adapt their internal rules according to changing circumstances and requirements. https://seribangash.com/public-private-company-difference/ Standard Provisions: While companies have the flexibility to customize their Articles to suit their specific needs, certain standard provisions are commonly included, such as: Shareholders' rights and obligations: Including voting rights, procedures for convening meetings, and methods for appointing proxies. Directors' powers and responsibilities: Specifying the powers of the board of directors, procedures for appointment, retirement, and removal of directors, and rules for board meetings. Dividend policies: Outlining the procedures for declaring and distributing dividends to shareholders. Transfer of shares: Stipulating the process for transferring shares, including any restrictions or pre-emption rights. Borrowing powers: Defining the limits and conditions under which the company can borrow money. https://seribangash.com/public-private-company-difference/ Winding up procedures: Describing the procedures for voluntary or involuntary winding up of the company. Legal Requirement: In most jurisdictions, companies are required to have Articles of Association as part of their incorporation documents. These Articles must comply with the laws and regulations of the jurisdiction in which the company is registered. Public Accessibility: While the Memorandum of Association is a public document that anyone can access, the Article of Association is often kept as an internal document and may not be available for public inspection. Binding Nature: The provisions contained in the Article of Association are binding on the company, its shareholders, directors, and other officers.

Constitution of Company Article of Association

seri bangash

Obat Aborsi Cepat Tuntas hub. 085175415434, jual obat aborsi Di Sibolga, Jual obat aborsi cytotec di Sibolga, Jual cytotec Sibolga, jual obat aborsi Gasdrun Sibolga, jual obat aborsi di Sibolga, Penjual obat aborsi Di Kota Sibolga, Penjual obat aborsi Cytotec Sibolga, obat gugur kandungan Sibolga, Cara Pakai Obat Cytotec Di Sibolga, Kegunaan Obat Cytotec Di Sibolga, harga obat cytotec di Sibolga, harga obat Aborsi di Sibolga, harga obat Aborsi Cytotec di Sibolga, obat aborsi Sibolga, obat aborsi Sibolga, obat aborsi Sibolga, obat cytotec asli Sibolga, obat gugur kandungan Sibolga, tempat jual obat aborsi di Sibolga, cytotec asli di Sibolga, jual cytotec Sibolga, jual obat aborsi di Sibolga, harga obat cytotec Asli Di Sibolga, apotik yang jual cytotec di Sibolga, obat cytotec Sibolga, cytotec asli di Sibolga, harga resmi cytotec Sibolga, obat cytotec asli Sibolga, jual obat aborsi di Sibolga, beli obat cytotec di Sibolga, apotik yang jual cytotec di Sibolga, jual cytotec Sibolga, harga obat cytotec, obat cytotec asli Sibolga, cytotec asli di Sibolga, toko obat yang menjual cytotec di Sibolga, jual cytotec Resmi Di Sibolga, apotik yang jual cytotec di Sibolga, jual Obat Aborsi Resmi Di Sibolga, harga cytotec di apotik k24 Jam Di Sibolga, cytotec asli di Sibolga, jual obat cytotec di Daerah Sibolga, jual obat cytotec murah Di Sibolga, jual obat cytotec Original di Sibolga, Nama nama Obat Aborsi, obat aborsi di daerah khusus Sibolga, obat aborsi cepat Sibolga, obat aborsi Asli daerah Sibolga, jual obat aborsi di kab Sibolga, jual cytotec ORIGINAL Sibolga, jual obat aborsi ampuh bergaransi kota Sibolga, obat telat datang bulan terbaik di apotik kota Sibolga, obat penggugur kandungan Sibolga, apotik yang jual cytotec di Sibolga, obat penggugur kandungan Sibolga, Cara Pakai Obat Cytotec Yg Benar, harga cytotec di apotik k24 Sibolga, obat aborsi Manjur Di Sibolga, jual Obat Kuret Di Sibolga, jual obat Penggugur Di Sibolga, jual obat cytotec Paten Di Sibolga, cytotec asli di Sibolga, obat cytotec Sibolga, apotik yang jual cytotec di Sibolga, jual cytotec Sibolga, jual obat cytotec Sibolga, cytotec asli di Sibolga, bidan aborsi di resmi di Sibolga, Dukun Aborsi resmi Di Sibolga, harga cytotec di apotik k24 Sibolga, jual cytotec Sibolga cod, obat aborsi Sibolga, Apotik obat aborsi Sibolga, obat aborsi Sibolga pusat, obat penggugur kandungan di apotik, jual Obat Telat datang Bulan Di Sibolga, obat aborsi asli kota Sibolga, jual obat aborsi Gas di Sibolga, obat aborsi Resmi Sibolga, obat aborsi Paling Ampuh Di Sibolga, jual obat aborsi Cepat Sibolga, beli obat cytotec di Sibolga, jual cytotec Ori Di Sibolga, jual obat aborsi di Sibolga, apotik yang jual cytotec di Sibolga, obat cytotec Sibolga, cytotec asli di Sibolga, harga resmi cytotec Di Sibolga, obat cytotec asli Di Sibolga, klinik jual obat aborsi Kuret Di Sibolga, tempat jual obat aborsi di Sibolga, tempat jual obat aborsi ilegal Kota Sibolga, klinik jual obat aborsi di Sibolga,

Jual Obat Aborsi Di Sibolga wa 0851/7541/5434 Cytotec Misoprostol 200mcg Pfizer

Pusat Herbal Resmi BPOM

Progress Report - UKG Analyst Summit 2024 - A lot to do - Good Progress1-1.pdf

Holger Mueller

MichaelStarkes_UncutGemsProjectSummary.pdf

mstarkes24

Reno Direct 2009 Customer Relationship Managment Presentation

1. Huntsville 2009 CRM Showcase - June 2, 2009

2. City of Reno – Huntsville 2009 CRM Showcase 214,853 population (2008 est.) $405,792 customer service budget $427.6 annual budget (FY2008/09) Community Profile

4. Management Philosophy and Culture City of Reno – Huntsville 2009 CRM Showcase

10.

11.

12.

13.

14. City of Reno – Huntsville 2009 CRM Showcase 14,536 service requests 38,000 communication occurrences

15. 78% of citizens satisfied with our RESPONSIVENESS City of Reno – Huntsville 2009 CRM Showcase

16. City of Reno – Huntsville 2009 CRM Showcase 31% reduction in department’s INITIAL RESPONSE 74% faster COMPLETION TIME as compared to 2006

17. Average Service Requests Per Day City of Reno – Huntsville 2009 CRM Showcase

18. City of Reno – Huntsville 2009 CRM Showcase Graffiti Removal – 2,238 Abandoned Vehicles – 1,876 Illegal Parking – 1,473 Code Enforcement Debris Private Property – 384 Code Enforcement Undefined – 400 Top 5 Service Requests

19. City of Reno – Huntsville 2009 CRM Showcase Ward 3 – 27.6% Ward 1 – 22.3% Ward 5 – 17.9% Ward 4 – 17.8% Ward 2 – 14.3% Service Requests by Ward

20. It’s really about customer service… City of Reno – Huntsville 2009 CRM Showcase Source: www.simpletruths.com

21.

Reno Direct 2009 Customer Relationship Managment Presentation

Recomendados

Recomendados

Más contenido relacionado

Similar a Reno Direct 2009 Customer Relationship Managment Presentation

Similar a Reno Direct 2009 Customer Relationship Managment Presentation (20)

Último

Último (20)

Reno Direct 2009 Customer Relationship Managment Presentation

Notas del editor