The document contains a resume for Michael A. Ferguson, who has over 30 years of experience in management roles and continuous improvement leadership. He is seeking a management or leadership position leveraging his expertise in continuous improvement methods to help companies optimize resources and maximize profits. His resume details his work history including roles in branch management, continuous improvement leadership, and project management at Grainger and other companies.

1. 9639 Crows Nest Lane
Litchfield, OH 44253
330-416-2326 Cell
Michael A. Ferguson
Objective
Qualifications
To obtain a management / leadership position that would leverage my experience in Continuous
Improvement and leadership to help a company achieve optimum utilization of its resources
and maximize its profits
 7 years Continuous Improvement Leadership utilizing Lean and Six Sigma methodologies
 13 years of Grainger management experience as a proven leader that drives and achieves results
 32 years MRO experience
 Able to communicate effectively with all internal and external partners at all management levels
 Team builder with the ability to coach and lead leaders and staff to produce desired results
 Able to manage multiple projects concurrently and achieve desired company goals
 Sets high work standards and holds others accountable for results
 Inspires others to reach personal and professional goals
 Proven ability to manage large groups
 Project Management and Leadership to ensure teams meet commitment associated with projects
 Able to challenge others to think clearly and develop sound programs and processes
 Customer focused with an emphasis on improving the customer experience
Experience Sr Manager Continuous Improvement Operational Excellence
March 2014 – Present Grainger Corporate/US Business
Provide leadership and support to various business units as the organization continues to implement
Continuous Improvement and operational excellence initiative. Led Kaisen events, develop new
processes, improve communication, improve efficiencies that help the organization save time and
money. Trained/Coached Sr. leaders and team members in the use and implementation of continuous
improvement initiatives/principles. Directed process team efforts to develop and execute process
improvements.
Sr Manager Continuous Improvement
October 2009 – March 2014 Grainger Customer Service US
Supported Region VP and leadership team to help foster a continuous improvement culture. Help
leadership identify opportunities for improvement and remove waste from the business. Teach/coach
lean and six sigma methods and methodologies. Develop training, development tools and standards
associated with CI/lean to help the organization learn and continue to grow their CI knowledge.
Regional Continuous Improvement Manager
October 2007 – October 2009 Grainger Great Lakes Region
Responsible for Teaching and Coaching Regional Leadership on the tools and concepts of Lean and
Continuous Improvement. Help guide leadership through problem solving and objective development
for business issues. Work with National CI team on company objectives and processes and role
standard work out to the field. Develop training and educational material around A3 Problem Solving
and 5s and supported the development of other training programs. Led and co-led national CI/Lean
projects.
Branch Manager III

2. October 2005 – October 2007 Grainger Cleveland, OH
Provide leadership and expertise to branch staff to obtain highest levels of Customer Service and
Satisfaction. Responsible for implementation of Company initiatives at both Branch and at District
levels. Development of future leaders in the organization. Utilized strength in coaching, performance
reviews and open communication to drive positive change in a branch that has struggled over the years.
Analyze and manage branch cost structure to obtain salary to expense goals. Led branch in
achievement of operational effectiveness. Develop relationship and work with sales partners to increase
sales in the Cleveland Market. Selected for involvement in Lean Events and other Regional programs.
Branch Manager II
October 2000 - October 2005 Grainger Fort Wayne, IN
Exceeded Customer service and Operational effectiveness. Developed and coached branch staff to
increase skill levels to meet growing business needs. Work with sales partners to increase sales and
market presentation. Utilized skills to help District exceed Company directives and initiatives.
Responsible for Change Management training for District and provided these training skills in other
markets across the country. Provided succession planning for branch 296 and the development of
current Branch Manager. Involved in Blue Printing stages for ASAP.
Branch Manager I
March 1996 – October 2000 Grainger Lima, OH
Customer Service Manager
December 1994 – March 1996 Grainger Toledo, OH
Sr. Customer Service Leader
January 1992 – December 1994 Grainger Toledo, OH
CSA/Customer Service Leader
October 1990 – January 1992 Grainger Toledo, OH
Counter/Service Supervisor
1986 – 1990 C-N Const. Sply. Toledo, OH
Yard and Sales Manager
1985 – 1986 Poe McKown Fence Toledo, OH
Maintenance and Display Manager
1982 – 1985 Montgomery Wards Toledo, OH
Education Military Police School
Fort McClellan, Aniston AL 1981-1982
Additional
Education
Other
 Lean Six Sigma Black Belt (More Steam)
 Branch Manager Development Program
 Leadership Effectiveness Institute (LEI)
 CAP GE’s Change Acceleration Process Training (GE)
 Target Selection Skills
 Dale Carnegie Course
 Multiple Management Courses outlined by Grainger
 323 Military Police Company Ohio Army National Guard
o Held position of Sergeant and Squad Leader
o Recruiting and Retention NCO
References Available Upon Request