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Sales Support Representative - Tech Data
- 1. 8/14/2015 Careers Center Sales Support Representative https://externaltechdata.icims.com/jobs/12801/salessupportrepresentative/job 1/2 Returning Candidate? Log back in! (https://externaltechdata.icims.com/jobs/12801/salessupportrepresentative/login? loginOnly=1&redirect=job&in_iframe=1&hashed=435802973) Req Number 201512801 Location USFLClearwater Weekly Work Hours 40 Shift 96, 107, or 118 Travel Required None Relocation Assistance Available No Working Time .. Sales Support Representative More information about this job: Overview: Entry level business to business position into Tech Data's sales organization supporting an established customer base. Tech Data operates within the IT distribution channel therefore we are a very dynamic and collaborative environment where each person holds a meaningful role. This is an opportunity to learn the sales and business development techniques of a Fortune 100 company while providing an exceptional customer service experience to our valued partners. This role supports the sales organization by owning administrative processes to ensure that customers needs are met while gaining valuable sales experience that will provide career growth opportunities within the sales organization. Do you want to see what it's like to work at Tech Data?! The below video links provide a glimpse into our world! This video was created by our 2015 Summer Interns! Tour Your Future at Tech Data (https://www.youtube.com/watch?v=qfIOywRXIE&feature=youtu.be) Tech Data Sales Department What it's like to work in Tech Data Sales (https://www.youtube.com/watch?v=D3jgTMhPL88) Essential Duties & Responsibilities Required: Performs sales order processing, promotional requests, and sales quotes. Report creation, data entry, email follow up, database management and order tracking Manages routine sales calls within an established customer base to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met Learning terminology/concepts associated with account management Answers customer questions on pricing, availability information on products, and any shipping or service issues related to placed orders Handles issue resolution such as shipping / stock, promotional adjustments Maintains daily transactional engagement with the customer and internal partners Represents Tech Data professionally in daily interface with business partners/customers Performs additional duties as assigned Meets attendance and punctuality standards Qualifications: Knowledge, Skills, and/or Abilities Required: Able to build solid, effective working relationships with others Able to constructively work under stress and pressure when faced with high workloads and deadlines Able to communicate clearly and convey necessary information Able to respond to incoming calls and greet public in a friendly and courteous manner Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease Able to adjust readily to change and adapt as needed Able to be immobile for long extended periods Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level Able to maintain a positive attitude in the face of criticism, rejection, or failure Able to provide courteous, timely service when addressing customer questions and concerns Able to maintain confidentiality of sensitive information Required Experience and Education (Years & Type): 2 year degree; or HS diploma/GED plus 1 years relevant experience Preferred Education/Experience: Current affiliation within a sales organization/class preferred