2019.05.09 Fostering shared digital platforms for cities to build innovative public services (Dublin)
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Fostering shared digital platforms for cities to build innovative public services Smart Cities and Regions Summit. Dublin (Ireland) May 9th, 2019 Miquel Estapé
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2019.05.09 Fostering shared digital platforms for cities to build innovative public services (Dublin)
- 1. Fostering shared digital platforms for cities to build innovative public services Dublin, 9th May 2019 Miquel Estapé
- 2. Catalonia • Region of Spain • 7.5 M inhabitants • 1,000 local councils 90% < 20K inhab. Miquel Estapé + • +20 years in Government • Mayor of la Roca del Valles • VP Catalan Public Mgmt Association • Strategy & Innovation. Open Government of Catalonia Consortium
- 3. Smart governments for smart cities addressing the data knowledge gaps in administration/span 1. Why data-driven local governments? 2. What is the Role of Local Governments? 3. How to build data-driven local governments? 4. What is the Impact? 5. Are there any Risks and Concerns?
- 4. Why data-driven local governments?
- 5. Digital Revolution: Data is growing exponentially
- 6. Data is the new Oil ... (Clive Humby, 2006) .. but if unrefined, it cannot really be used 2008 2018 1 2 3 4 5 1 2 3 4 5
- 7. Challenges of Local Governments • Adapt to a fast-changing world • Scarce resources • Limited expertise • Lack of agility • Rising citizen expectations • Privacy & ethical issues • Cybersecurity attacks • Adopting emerging tech (AI) • ··· They cannot be solved by a single local Government Collaboration
- 8. Tech is a Commodity Citizen Satisfaction can not be outsourced What is the key Role of Local Governments?
- 9. How to build Data-Driven Local Governments? Photo by Casey Horner on Unsplash
- 10. Data-driven government Goal Data & Processes Privacy BI Tools Experts Intelligence insights
- 12. Build shared data platforms & shared services - Common vision - Leadership - Trust - Governance
- 13. Not all the data with public value is available for governments
- 15. What is the Impact?
- 16. Benefits of using Gov Cloud SaaS • Savings • Time-to-market • Standards • State-of-the-art tech • Gov inclusion
- 17. Smarter Decisions • BI tools • Standard KPIs • Balance Score Card • Open Data • Benchmarking • Sharing best practices
- 18. Improve Planning & Forecasting 2019
- 19. Measure User Satisfaction (+350,000 surveys)NPSadaptedforthepublicsector
- 20. Understand Users’ Needs (+50,000 comments) Easy & Fast Convenient Slow Very Simple & Secure Too complicated NOTSatisfied (1-6) VerySatisfied (9-10) Satisfied (7-8) NPSadaptedforthepublicsector
- 21. Citizen-Centric Services Proactive services Custom recommendCross-Gov info
- 22. Risks (quite a few and not small) We must invest in: • Privacy • Cybersecurity • Ethics
- 23. Building shared digital platforms for cities enable data-driven governments and innovative public services. It is a long and complex journey, but it is worthy.
Notas del editor
- We are living a digital revolution Decissions based on intuition or vanity metrics Data is growing exponentially
- Not investing in Tech Technology is a Means not an End Great shared Tech Platforms SaaS Bots as a Service AI as a Service Investing in Intelligence and in Citizens Local Gov has the knowledge of the public services and their citizens Intelligence insights from data to make smart decisions Improve services Reduce cots burdens Increase citizen satisfaction
- Understand the importance of data analysis across local authorities
- El món és mòbil - Mòbil: eina clau d’accesibilitat i connectivitat Hi ha zones d’Àfrica que no tenen aigua potable, no tenen clavegueram, no tenen enllumenat però tenen MÒBIL Com el carreguen? Amb dinamos, com la llum de les bicicletes Totes les aplicacions que fem per Ciutadà i per a Treballador Públic les hem de fer pensant en que s’hi ha de poder accedir des d’un mòbil Hem de fer APPS a dojo ? NO Perquè són molt cares de mantenir Perquè 1 M APPS, usuari es descarrega 80 i en fa servir una 12 Estratègia: Web responsive - Compromís d’usabilitat, funcionalitats i cost
- Unlocking the potential to form public initiatives through evidence based data
- engagement TRUST: Sharing Economy
- Garantir la confiança > Garantir la identitat Minimitzar riscos de suplantació com a Matrix > Garantir la confidencialitat, integritat i no repudi mitjançant la signatura electrònica Quina és l’estratègia? Ús de certificats digitals Targeta, SW, òrgan, núvol o al mòbil Per als usuaris intensius perquè és molt segur però no és fàcil Treballadors públics, professionals, càrrecs electes Alternatives als certificats digitals Paraula de pas al mòbil Altres que ja utilitza el ciutadà No distribuirem usuaris / contrasenya Això és un canvi d’Estratègia ? En part SI El certificat digital per a tots els usuaris no ha funcionat. Experiència: CAT, ESP (DNIe), Europa No és fàcil ni usable El CD per a usuaris intensius té molt de sentit Hem trigat massa temps a explorar alternatives Si aconseguim fer-ho més fàcil podrà arribar a més usuaris (cas mòbil)