We are here to help organizations to become agile and efficient during their digital transformation, we help them to create competitive edge, increase customer satisfaction, minimize the overheads and eventually increase revenue.
4. Introduction
In the ever-changing business atmosphere, whatever your
industry is you need to keep pace with the evolvement.
The IT world never stops offering solutions for different
businesses and every day there’s a chance that a
revolutionary digital solution appears. In the last 20 years
we have seen technology affecting the way of
communication between brands and customers, raising
customer’s expectations and identifying new needs. This
customer based approach is simply called “Customer
experience” and a real good customer experience can
change the market forever, exactly like what happened in
the taxi & car rental industry after the appearance of the
car renting apps. The convenience, safety, affordability
and professionality have created a good customer
experience. And this changed the market forever. The
digital transformation as we know, is how we get your
business moving to the “Customer experience” approach,
letting you benefit from all the looming opportunities. We
help organizations to achieve their potential and support
them to adopt new trends, respond to market changes
and stay one step ahead of competition. To say it simply,
the world is going digital and the digital world is dynamic,
and we are here to support organizations in getting
digitized
5. What we do?
Technology is changing the way businesses operate
internally, how they deal with suppliers, and how
they interact with their customers. And the digital
transformation is how any organization will respond
to all these changes.
At Orkest we help you to get the right digital
solution, and to know your perfectly matching
solution, we depend on one magical word. Study!
We study your workflow, we study the newest trends
and we study your competitors. We study the best
business practices, the internal processes, the end to
end cycle, and we depend on experts to do so.
We depend on a network of consultants who have
their hands on the pulse of IT, Finance, Marketing,
Management, Business intelligence, Online
payments, Security, and many more sectors that you
will definitely need to smoothly transform your
organization into a digital organization with a
customer centric approach.
5
6. What to expect?
The right digital solution enables the
technical and cultural shift from redundant
traditional operations, to sharp and simple
steps able to collect & analyse data. And help
organizations to take all the privileges of the
digital world.
By having the right solution for your business
you will get:
• Better data and meaningful insights
• Improved productivity and efficiency
• Better operations and processes
• Personalized consultancy
• Strong Engagement
• Relevancy into the future
8. We are here to help organizations
to become agile and efficient
during their digital transformation,
we help them to create competitive
edge, increase customer
satisfaction, minimize the
overheads and eventually increase
revenue.
The
mission
9. We long to lead the digital
transformation in the region,
by working as an extension to
all our partners, we bridge the
gap between them and their
real potential by providing the
adequate knowledge.
The
Vision
10. Our team have a wealth of
accumulated experiences, and
we depend on a network of
renowned professors and
experts as consultants who have
fingers on the pulse of their
industries. Simply because we
believe in the power of
knowledge.
The
experts
11. The Orkest concept
Orkest
Is the Dutch word of Orchestra,
which is the large instrumental
ensemble mixing instruments
from different families to produce
one perfectly harmonized melody.
While we see your business as the
melody and our experts &
consultants as the musicians. We
see ourselves as Orchestra.
Name
Knowledge!
We all know it’s the digital era,
and it’s all about data. But data is
nothing if not analyzed into
information, and the information
is nothing if not used wisely. And
knowing how to collect the right
data, analyze it and decide how to
use it. Is knowledge.
And we boost your knowledge by
ours.
Belief
12. The Values
Honesty and Objectivity
We approach our work in an objective,
scientific way. We do not alter our research
or analysis to suit non-transparent
objectives.
Consideration and Respect
Our work and personal behavior are
governed by consideration and respect for
our clients, colleagues and competitors. We
contribute the wider sustainable and
equitable social and environmental context
in which we work and live.
Intellectual
We design and apply in-depth analytical and
problem-solving techniques. Our approach is
rooted in empirical, replicable findings that
lead to consistent results. We approach each
project as a unique case that merits a unique
solution, arrived at independently.
Ethics
We work in an ethical and transparent
manner. We create a balanced, motivating
and rewarding environment for our
consultants, enabling them to achieve
success. We work fairly with clients, and
never compromise client data or
information.
Value Creation
We are here to create value. Our
consultancy interventions lead to a real
benefit for our clients. We honor our
commitments.
Knowledge
We base our work on knowledge acquired
through our own experience as well as
through that of other consultants, managers
and practitioners. We continually invest in
the development of our in-house knowledge
base, our consultants and our ability to
perform.
Our company, consultants and projects are defined by six core values, which form
an integral part of our identity and operations.
14. Our Consultancy services
Fintech
We provide consultancy regarding all
the aspects related to Financial
Technology (Fintech), which is the back-
end of established consumer and trade
financial institutions.
e-payment
We consult businesses about e-
payment, and all the systems able of
making transactions or paying for goods
and services through an electronic
medium.
e-banking
We consult the financial institutions to
get their online platforms up and
running, we know the sensitivity of
these kind of operations, and that’s why
we assure the maximum security.
e-services
We consult you in all the services
related to e-commerce, handling online
orders, application service providers and
any processing capability that is
obtainable on the web.
Government services digital
transformation
We help governmental agencies in
getting all the benefits of the digital
world without putting their security and
information disclosure at any risk under
any circumstances.
Technology infrastructure
We have the capabilities to consult you
regarding entire collection of hardware,
software, networks, data centres and
related equipment used to develop,
operate, monitor and manage
information technology services.
customer experience
customer experience is the interaction
between an organization and its
customer over the duration of their
relationship, and we will help you in
making this duration good enough to
make the customer come again.
Information Security
We help you in the quest of getting your
data protected against the unauthorized
use, especially electronic attacks.
16. Digital
transformation
direct Benefits
Internally Externally
Increase the
employees
productivity
Flexibility
Operational
efficiency
customer
experience
Increase the
revenue per
customer
New
revenue
streams
increase the
customer
base
Digital
Employees
experience
Business
operation
excellence
Customer facing Business model
20. Business Model
Increase
customer base
by adding new
customer
segments
Strength the
customer
relationship
Create and
innovate new
communication
channels
Better value
proposition
Create
effective
partnership
s
Effectively
use the
resources
Reduce
cost
Increase
revenue
22. 6 Steps Digital Transformation
Roadmap
22
Digital
Maturity
Assessment
Establish
Digital Use
Cases
Benefit
Analysis of
use cases
Understand
Your Priorities
Establish
business cases
based on the
strategy
24. 6 Building Blocks that Digital
Transformation about
24
STRATEGY AND
INNOVATION
CUSTOMER
DECISION JOURNEY
ROBOTIC PROCESS
AUTOMATION (RPA)
ORGANIZATION
TECHNOLOGY
BIG DATA AND
ANALYTICS
21
3 4
5 6
Focus on future value
and drive fueled by
experimentation
Reinvented processes
and customer journeys
through automation
and agile processes
Deep analysis and
ethnographic research to
understand how and why
customers make decisions
Agile, flexible, and
collaborative processes and
capabilities that follow
strategy
Usable and relevant
customer analytics tied to
goals and strategies
2-speed IT to support
core functions and
rapid development
26. 6 core emerging technology trends of Digital
Transformation
Social
Media
Cloud
Big Data
& Analytics
Internet
of Things
Mobility
Cyber-
security
Digital
Transformation
•Social media and collaboration technologies enable
new ways and drive expectations of interacting,
personalization, and building relationships within and
beyond the organization. It is a key drive to improving
the Customer Experience.
•The possibility to virtualize and
consume infrastructure, platforms,
and applications as a service
(XaaS) enables new levels of
scalability, flexibility, and
responsiveness. It also gives way
to new business and service
models.
•Analytical methods and access to
the right data enable the
generation of new insights and
decision-rich information. Big
Data approaches allow to make
use of the rapidly increasing
amount of data from multiple
sources.
•Connected devices of all kinds and cheap sensors
integrated nearly everywhere constantly create large
amounts of data that need to be managed effectively.
This also enables new ways of automated and
personal interaction.
•Cybersecurity is the protection of information
systems from theft or damage to the hardware,
the software, and to the information on
them. The more we depend on
the Internet and related
technologies, the more we
depend on their security.
As such, there can be no Digital
Transformation without cyber-
security. Cybercrime, digital espionage,
and hacktivism (digital activism) have become
serious risks to businesses and consumers.
•The uninterrupted trend
towards using mobile devices
impacts all areas of business
and personal life by
transforming how people
interact, consume information
and services, collaborate, and
work. It allows for consumers
to be reached wherever they
are and at all time of the day.
27. What we can do?
As an extension of our client organization and after studying
and understanding your business we can help in the
following:
•Digital transformation consultancy
•Assigning experts and consultants to work for the
favour of our clients
•Building digital strategies
•Providing the needed consultancy to choose the best
companies to do the digital solution implementation
•Monitor the implementation to make sure
the success of the digital transformation
•Assure the quality of training and technical
documentation of each project.
•Optimizing business process
29. Orkest is
all about
Bridging the
knowledge gap
Turning dry data
into useful
information.
Harmonizing all
resources
Eempowering
entities in the
digital Era
30. Meet the founder
Mr. Mohamed Yehia
Is an e-payment and IT expert with more than 25 years of success in that field.
He has been working in the digital transformation of banks and governmental
organizations through many titles he has held during his career. In his early
career he worked for (NSGB) in the IT department, his exceptional dedication,
vision and eagerness to learn, moved him in a few years to be named as the IT
Operations Manager, and he led many successful executions of complex
nationwide projects with complete efficiency and direct involvement with all
the teams of business analysis, implementation and operations. Later he
joined E-Finance, the entity which operates the Egyptian government financial
network, and was named as the Deputy CTO and retail payment head. The
exceptional track record of Mr. Mohamed in digital solutions for payment,
financial services and digital solutions for governmental agencies has given
him a significant reputation in the region.
Mohamed Yehia
31. Contact UsContact US
Address. : 56 Joseph Tito
New-Nozha Cairo Egypt
Telephone: +202 2622 7391
+202 2622 7405
E-mail : Contactus@orkestconsulting.com
Internet : www.Orkestconsulting.com
