Eminent offers a range of courses that will enhance your skills, improving efficiency and productivity. Successful people invest in themselves and Eminent has been assisting individuals for the last 25 years in the process by offering an extensive range of courses, at affordable prices. Our courses are delivered by subject matter experts with both training as well as industry experience. They are not only professional, but also considerate and sensitive towards varying individual needs and provide the necessary support to every participant during the learning process.

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Leadership Skills
Leadership is action, not position
Leadership Skills
Leadership is action, not position. If your actions inspire
others to dream more, learn more, do more, and become
more, you are a leader.
9:00 am - 5:00 pm
Novotel Barsha, Sheikh Zayed
Road, Dubai, UAE
www.eminentinstitute.com
20 - 21 Dec 2019

2. www.eminentinstitute.com 2
Leadership Skills
Leadership is action, not position
Course Information
Course Overview
Studies have shown most employees resign from their managers, not from the organisation.
Ineffective Leadership can be the difference between whether or not your top performers stay with
your organisation, or leave. While Leadership may be hard to define you know when you
experience it, and you definitely know when it is missing.
Effective Leadership is one of the most challenging skills to master. Employees often find themselves
promoted due to their ability to exceed expectations in their current role, but these attributes are
no longer sufficient to effectively lead a team successfully. They now require additional knowledge
and skills on how to inspire and maximise on their team’s performance. This workshop equips
participants with the best practices and trends in Effective Leadership.
Course Objectives
 Define the attributes of an effective leader and the differences between leading and
managing.
 Identify the challenges that may be holding you back as a leader and prepare an action
plan to overcome possible barriers.
 Recognise various leadership styles you can adopt to bring the best out of people.
 Explore your own leadership style and how to adapt your natural style based on situational
leadership.
 Identify your preferred communication style and how to adapt your natural style to improve
communication with your team.
 Explore the fundamentals of developing and empowering your talent to maximise on their
capabilities.
 Develop your skills as a coach and mentor to manage performance.
 Create a vision for your team and action plan for implementation.
Who Should Attend?
Individuals in leadership roles, including executives, managers at all levels, project
managers, team leaders and supervisors.

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Leadership Skills
Leadership is action, not position
Course Outline
Module One
 What is Leadership?
 Managing or Leading?
 The Difference Between Managing
and Leading
 Skills and Behaviours Needed to be
an Effective Leader
 Your Preferred Leadership Style –
Self-Assessment
 Be True to Your Strengths
o Personal S.W.O.T Analysis
 The Importance of Self-Awareness
o Soliciting Feedback
 Committing to Life Long Learning
o Continuing Professional
Development
Module Two
 Situational Leadership
o Directing
o Coaching
o Supporting
o Delegating
 When to Use the Different Styles
Module Three
 Communication Essentials
 The Iceberg Model
o Values, Beliefs and Attitudes
 Internal Communication – Self-Talk
 The Constellation of Three Forces
 Communication Styles
o Self-Assessment
o Strengths and Limitations of the
Styles
 Adapting Your Natural Style
 Body Language – The Hidden
Message
 Rapport Building Skills
 Transactional Analysis
 Taking Responsibility for One’s Own
Actions
 Social Intelligence
Module Four
 Understanding Motivation
 The Definition of Motivation
 Maslow’s Hierarchy of Needs
 Two-Factor Theory – Frederick Herzberg
 How Does Motivation Work in the
Workplace?
Module Five
 Performance Coaching
 The GROW Model
 Applying the GROW Framework
Module Six
 The Definition of Performance
Management
 Providing Opportunities Through
Performance Management
o Employees
o Managers
o The Organisation
 What Performance Management is Not
 Defining Performance Objectives for
Improvement
 Writing SMART Performance Objectives
 Feedback Fundamentals
 The Difference Between Judgemental
and Behavioural Feedback
 Giving Difficult Feedback Using the
‘DESC’ Model

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Leadership Skills
Leadership is action, not position
Payment Terms
 100% payment for seat confirmation
Payment Options
We accept payments via:
 Cash
 Cheque drawn in favor of ‘Eminent Educational Institute’
 All major credit cards
 Bank transfer with below details:
Account Name Eminent Educational Institute
Account # 019120006123
IBAN # AE130330000019120006123
Bank Name Mashreqbank PSC
Bank Address Muraqqabat Road, Dubai
Swift Code BOMLAEAD
Fees
No. of
Participants
Standard Price Per
Participant (AED)
Discount Per
Participant (AED)
1 2,750 -
2 2,600 150
3 and above 2,500 250
Above prices are inclusive of 5% VAT
What is included?
 Certificate of Completion
 Extensive Course Material
 Lunch & Refreshments
 Free Parking
20 - 21 Dec 2019 9:00 am - 5:00 pm Novotel Barsha, Sheikh Zayed
Road, Dubai, UAE